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Damage Prevention Supervisor

ITG Communications -
Auburn, NH

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Job Details

Full-time

Qualifications

Outdoor work experience
Compliance audits & assessments
Company vehicle operation
Quality control audit
Driver's License
Quality audits
Regulatory compliance analysis

Full Job Description

Job Description

Purpose:

The Damage Prevention Supervisor is responsible for overseeing daily utility locating operations and ensuring high levels of accuracy, safety, and regulatory compliance across assigned markets. This role leads field locators, manages ticket workflows, and drives performance to support a zero-damage environment.

The position serves as the primary link between field execution and operational leadership, ensuring compliance with 811 regulations, client expectations, and company standards.

Responsibilities

Key Responsibilities:

Supervise and support Utility Locators performing underground facility marking and verification
Manage daily 811 ticket workflows, including prioritization, backlog management, and SLA adherence
Conduct field audits and quality inspections to ensure locate accuracy and compliance
Investigate and resolve mismarks, near-misses, and utility damage incidents
Ensure compliance with state One-Call laws, OSHA standards, and client requirements
Provide coaching, retraining, and performance feedback to field personnel
Monitor and manage productivity, workload distribution, and resource allocation
Serve as escalation point for contractors, utilities, and internal teams
Maintain accurate documentation of audits, incidents, corrective actions, and performance data
Partner with Operations Manager to implement process improvements and risk mitigation strategies
Support onboarding and training of new locators and field personnel
Promote a strong safety culture and damage prevention mindset across teams

Key Measures / Key Performance Indicators:

Locate accuracy and audit scores
Preventable damage rate (zero-damage goal)
Ticket completion within SLA
Safety performance (incident-free operations)
Productivity and ticket volume management
Quality of documentation and audit reporting

Technician performance improvement and retraining effectiveness

Requirements

Education:

High school diploma or GED preferred

Experience:

3–5 years of experience in utility locating, telecom, or field operations
1–2 years of experience in a lead or supervisory role preferred
Strong knowledge of 811 systems, underground utilities, and locating equipment
Experience with field audits, compliance, and performance management

Exposure:

Field utility locating operations and underground infrastructure environments
811/One-Call regulations and compliance requirements
Interaction with contractors, municipalities, and utility providers
High-risk environments where accuracy directly impacts safety and service continuity

Factors critical to success at ITG Communications for this position:

Ability to lead teams to achieve high accuracy and zero-damage performance
Strong knowledge of damage prevention practices and regulatory compliance
Effective problem-solving in high-risk, fast-paced field environments
Ability to drive accountability, coaching, and performance improvement
Strong communication across field teams, contractors, and leadership

Physical Requirements

Ability to stand, walk, and travel for extended periods
Ability to work in outdoor environments and varying weather conditions
Ability to perform field inspections, including bending, walking, and navigating job sites
Ability to lift and carry materials up to 50 pounds
Must maintain a valid driver’s license and operate company vehicle

Please note:

This is a safety-sensitive position. The employee has responsibility for their own safety and the safety of others. The employee must be able to perform all duties in accordance with safety regulations, company policies, and client requirements. This includes but is not limited to:

Following all required safety protocols and procedures
Using appropriate personal protective equipment (PPE)
Operating vehicles and equipment safely
Maintaining valid certifications and licenses as required
Participating in mandatory safety training and meetings
Reporting unsafe conditions or practices
Passing required drug and alcohol screening
Maintaining physical capabilities necessary to perform essential job functions safely

Failure to meet these safety requirements may result in disciplinary action up to and including termination of employment.

Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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