Top 4 Call center manager Jobs in Manhattan, Il

National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Contact Center Sales Manager
Spring-Green Enterprises Inc. & Subsidiaries —Plainfield, IL
- $60,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid holidays
- Disability insurance
Quick Apply

Discover related jobs

Based on your search for call center manager jobs.

Home Warranty Claims Specialist (Customer Service)
Guard Home Warranty —Lisle, IL
Answering inbound calls and guiding homeowners through their claims professionally and warmly. The interview includes a 15-minute hands-on computer skills test…
$21 - $22 an hour
Quick Apply
9d
Coordinator I, Patient Care
AbbVie —Chicago, IL
Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors,…
$23.80 - $43.00 an hour
1d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
3d
Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
KnitWell Group —Pataskala, OH
This role will oversee the design, planning, implementation, and review of training, knowledge, and communication programs, ensuring alignment with the strategy…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for call center manager in manhattan, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near manhattan, il

Call Center Manager jobs in Rhode Island

Nurse Manager jobs in Birmingham, AL

Call Center jobs in Summerville, SC

Call Center Manager jobs in Columbus, OH

Customer Success Manager jobs in Houston, TX

Call Center Manager jobs in Tulsa, OK

Call Center Manager jobs in New Jersey

Call Center Manager jobs in Las Vegas, NV

Call Center jobs in Lynchburg, VA

Call Center Manager jobs in Palmdale, CA

Research Medical Center jobs in Kansas City, MO

Parkland Medical Center jobs in Derry, NH

Call Center Manager jobs in Lawrenceville, GA

Call Center Manager jobs in San Francisco, CA

Data Center Engineer jobs in Seattle, WA

Call Center Manager jobs in Tukwila, WA

National Contact Center Manager

Pet Butler
Plainfield, IL

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
High school diploma or GED
Telephone systems
Typing
Call center management

Full Job Description

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center Manager located in our Plainfield, IL Office. This position will have a hybrid work schedule.

We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Annual salary
$60k - $75k based on experience.

Summary
Under the guidance of the Brand President, lead the National Contact Center staff and implement initiatives to build business for Pet Butler Franchisees. Focus on annual roadmap, staffing, training, procedures, customer service excellence, attention to calls, emails, leads, all Contact Center activities in ARF, quality assurance, performance metrics, as well as other daily activities.

Essential Duties and Responsibilities

Leads the National Contact Center strategy, aligning operations, staffing, and performance with company and franchise growth objectives.
Defines, monitors, and improves key performance metrics including conversion, productivity, service levels, and quality assurance.
Leads, develops, and manages a team of 6–50 Contact Center professionals, including hiring, onboarding, coaching, and performance management.
Establishes a high-performance, accountable team culture focused on continuous improvement and customer outcomes.
Designs and maintains training programs, standard operating procedures, scripts, and communication frameworks.
Oversees daily contact center operations across inbound, outbound, and digital channels.
Manages escalations and ensures timely resolution of customer and franchise-related issues.
Analyzes data and reporting to identify trends, diagnose issues, and drive operational improvements.
Partners with franchise owners, leadership, and cross-functional teams to support business objectives and improve service delivery.
Contributes to and represents the National Contact Center in key company and franchise initiatives, including Discovery Day, New Owner Training, and company communications.

Supervisory Responsibilities
Leads and oversees a team of Contact Center professionals, including part-time, full-time and seasonal staff (6–50 employees). Accountable for hiring, onboarding, coaching, performance management, and workforce planning to support business objectives. Ensures performance standards, employee development, and team accountability align with operational and organizational goals, policies and applicable laws.

Qualifications
Education and/or Experience

High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications or related subject matter preferred.
Minimum three or more years of sales and customer service/call center experience.
Minimum of three years of successful supervisory or managerial experience.
Proven ability to coach, motivate and lead a successful Call Center staff.
Knowledge of Call Center Metrix and KPI's, as well as phone system call center applications.
Minimum typing skills 45 WPM

Equal Opportunity Employer

To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS). These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles. Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants. By submitting your application, you acknowledge that your application may be processed using these tools.

BuaXYl3lot

Quick Apply

Refine Your Search

call center manager jobs in manhattan, il

National Contact Center Manager

Contact Center Sales Manager

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for call center manager in manhattan, il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected