Top 1 Front office receptionist Jobs in Manistee Mi

Customer Service Representative
Lighthouse Title Group —Ludington, MI
- $16 - $17 an hour
- Full-time
- Bilingual
- Google Workspace
- Dental office
- Health savings account
- Health insurance
Quick Apply

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Customer Service Representative

Lighthouse Title Group
Ludington, MI

Quick Apply

Job Details

Full-time
$16 - $17 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program

Qualifications

Computer operation
Google Workspace
Confidential information handling
Phone communication
Computer literacy
Spreadsheets
Copy machines
Word embeddings
Filing
Client file management
Administrative experience
Client database systems
Organizational skills
Telephone systems
Multi-line phone systems
Clerical experience
Productivity software
Office management
Customer information system software
Office phone management
Office record organization

Full Job Description

Lighthouse Title Group is a premier provider of title and settlement services, operating closing locations throughout Michigan and Wisconsin. We combine national underwriting power with a deeply personalized, local approach to deliver secure, stress-free real estate transactions. Our culture is built on three core pillars: To Lead with friendly professionalism, To Engage by keeping the human element at the center of our work, and To Protect our clients' peace of mind through industry-leading technology. When we are not conducting closings, our team is actively volunteering and growing strong roots in the local communities we serve. If you are passionate about helping others and want to grow your career with a community-minded industry leader, we would love to have you on our team!

Job Summary

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and voice of our organization, providing exceptional support to clients and ensuring their needs are met with professionalism and enthusiasm. Your proactive approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your communication skills while making a meaningful impact on our customers’ experiences.

Responsibilities

Handle incoming calls using multi-line phone systems with professionalism and courtesy, ensuring each customer feels valued and heard
Assist clients via phone, email, and in person by addressing questions, resolving issues, and providing product or service information
Maintain accurate records through data entry, filing, and updating client information in spreadsheets and customer management software such as QuickBooks
Manage front desk operations including greeting visitors, scheduling appointments, and coordinating calendar management tasks
Support office management activities by organizing files, proofreading documents, and performing clerical duties with attention to detail
Utilize Microsoft Office tools (Word, Excel, Google Workspace) for document creation, spreadsheet management, and communication purposes
Demonstrate strong organizational skills by prioritizing tasks effectively to enhance productivity and ensure timely follow-up

Requirements

Proven experience in customer service or front desk roles within an office environment; office management or administrative experience is highly valued
Excellent computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, spreadsheets, and data entry software like QuickBooks
Strong organizational skills with the ability to multitask efficiently in a fast-paced setting
Exceptional phone etiquette and communication skills; bilingual abilities are a plus for serving diverse client bases
Familiarity with multi-line phone systems, clerical procedures, filing systems, and office equipment such as photocopiers and scanners
Ability to handle sensitive information discreetly while maintaining professionalism at all times
Experience with medical or dental receptionist duties or personal assistant roles is advantageous but not required
Demonstrated time management skills with the capacity to prioritize tasks effectively under pressure

Join us as a Customer Service Representative where your enthusiasm for helping others will shine! We’re committed to fostering a supportive environment that values your contributions while offering opportunities for growth. If you’re organized, tech-savvy, and passionate about delivering outstanding customer support—this is the perfect role for you!

Pay: $16.00 - $17.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Application Question(s):

Have you ever been employed by Lighthouse or any of its affiliates?

Work Location: In person

Quick Apply

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