Help Desk Technician
Schedule: Monday-Friday 7:00am - 3:30pm
Location: On-Site Sheboygan, WI
Noble Community Clinics is seeking a Help Desk Technician to join our IT team and provide responsive, hands-on technical support to employees across our healthcare organization.
In this role, you will serve as a key point of contact for end users, helping troubleshoot hardware and software issues, manage support tickets, set up equipment and user accounts, and provide technical assistance across our clinic locations. The ideal candidate is a patient, solutions-oriented problem solver who enjoys helping people and can effectively balance multiple priorities in a fast-paced environment.
Help Desk Support
-
Serve as the first point of contact for IT support requests received through the help desk, telephone, email, and other support channels.
-
Triage, prioritize, document, and resolve technical support tickets.
-
Maintain detailed and accurate technical notes and escalate issues to the appropriate IT resources when needed.
-
Provide remote and phone support to employees working at satellite locations.
-
Provide on-site, hands-on technical support at clinic locations as needed.
Technical Support & Troubleshooting
-
Troubleshoot and provide support for computers, phones, mobile devices, printers, scanners, copiers, webcams, audiovisual equipment, dental sensors, and other IT peripherals.
-
Install, configure, image, maintain, and deploy desktops, laptops, printers, and other technology equipment.
-
Support OCHIN workstations and printers.
-
Assist with workstation, equipment, and office moves.
-
Diagnose hardware and software problems and identify effective solutions.
User Accounts & Onboarding
-
Create and manage user accounts for new hires, including access related to email, phones, EPIC, Dentrix, and other systems.
-
Assist with account changes and terminations.
-
Support new employee onboarding and provide hands-on technology assistance during orientation and training.
-
Help employees become comfortable and productive with the technology they use in their daily work.
IT Assets & Inventory
-
Assist with IT asset management and equipment inventory.
-
Help with shipping, receiving, equipment deployment, and ordering IT supplies and equipment as needed.
Knowledge Management & Continuous Improvement
-
Assist with developing and maintaining IT knowledge base articles and resources.
-
Participate in cross-training and knowledge-sharing to expand technical expertise and reduce unnecessary escalations.
-
Identify opportunities to improve IT support processes and help implement solutions.
Required:
-
High school diploma or equivalent.
-
At least one year of experience supporting HP/Windows environments, troubleshooting hardware and software, and performing software maintenance.
-
Working knowledge of Microsoft Office 365 or similar software.
-
Strong analytical, troubleshooting, and problem-solving skills.
-
Excellent organizational and time-management skills with strong attention to detail.
Preferred:
-
Associate degree in Computer Science, Information Systems, or a related field.
-
Equivalent education and relevant work experience may be considered.
-
Experience providing IT support in a healthcare environment.
-
Experience with EPIC, Dentrix, or other healthcare information systems.
-
A hands-on, customer-focused approach to providing technical support.
-
Understanding of business processes and how technology supports day-to-day operations.
We're looking for someone who:
-
Enjoys helping people solve technology problems.
-
Approaches challenges with a calm, solutions-focused mindset.
-
Can communicate technical information in a clear and approachable way.
-
Takes ownership of issues and follows through to resolution.
-
Is comfortable working with people who have varying levels of technical knowledge.
-
Demonstrates integrity, professionalism, and respect for confidentiality.
-
Is adaptable and comfortable responding to changing priorities.
Benefits That Support You
-
Mission-driven culture focused on patient care and community impact
-
Competitive compensation and benefits, including:
-
20 days PTO (accrual begins day one)
-
8 paid holidays
-
Medical, Dental, & Vision Insurance
-
401(k) with up to 5% company match
-
Company-paid life and disability insurance
At Noble, technology plays an important role in helping our teams provide excellent care to the communities we serve. As a Help Desk Technician, you'll have the opportunity to make a direct impact by ensuring our employees have the technology, tools, and support they need to do their jobs effectively.
You'll work alongside a collaborative team, support a variety of technology across multiple healthcare locations, and have opportunities to expand your technical knowledge through cross-training and hands-on experience.
Noble Community Clinics is an Equal Opportunity Employer.
