Top 13 Help desk support Jobs in Mankato Mn

Service Desk Technician
Mankato Clinic —Mankato, MN
- $24.00 - $35.95 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Profit sharing
- Wellness program
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12d
Director of Technology & Integration
Janesville-Waldorf-Pemberton Schools —Janesville, MN
- $65,000 - $75,000 a year
- Full-time
- Teaching Certification
- Research
- Office
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12d
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
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Epic Healthy Planet Analyst II
Vytwo —United States
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.
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Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
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3d
Help Desk Agent
Phaxis LLC —Columbus, OH
While providing the highest level of customer service, the Help Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a…
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Service Desk Technician

Mankato Clinic -
Mankato, MN

Quick Apply

Job Details

Full-time
$24.00 - $35.95 an hour
12 days ago

Benefits

Profit sharing
Wellness program
AD&D insurance
Paid holidays
Dental insurance
401(k)
Paid time off
Bereavement leave
Life insurance

Qualifications

Microsoft Windows Server
Non-technical user support
Computer operation
Client rapport building
Research
Windows
Computer hardware
Desktop (troubleshooting support)

Full Job Description

Full-time, 80 hours per pay period
Monday-Friday between 8:00 am - 5:00 pm
After hours maintenance of systems is an expectation. This position is also part of an on-call rotation.
Variations from these hours may be made based on the needs of the department.

The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain Service Level Agreement (SLA) expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

Education and Experience Required:

A diploma or degree in the field of computer science, and/or 1 year of equivalent work experience
Knowledge of basic computer hardware
Basic understanding of OSI
Experience with desktop and server operating systems, including Microsoft Windows
Working knowledge of a range of diagnostic utilities
Exceptional written and oral communication skills, including strong documentation
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning
Proven analytical and problem-solving abilities with ability to conduct research into a wide range of computing issues
Ability to present ideas in user-friendly language
Highly self-motivated, able to absorb and retain information quickly
Ability to effectively prioritize and execute tasks in a high-pressure environment with keen attention to detail
Experience working in a team-oriented, collaborative environment

Employment is contingent on successful completion of drug screen, health assessment, and background check.

Benefits & Compensation:

Base Pay Range: $24.00-$35.95, initial pay based on relevant work experience.

Additional compensation when on-call.

Our clinic environment offers primarily daytime, weekday schedules, helping employees maintain consistency in their daily routines. All employees scheduled 60-80 hours per pay period are eligible for full benefits.

Health Insurance - all care received at the Mankato Clinic for employees and family members on the plan is covered at 100% after a $40 copay.
Dental Insurance
Paid Time Off
Paid Holidays
Paid Bereavement Leave
Life Insurance/AD&D
Long Term Care Insurance
Generous 401(k)/Profit Sharing Plan
Education Assistance and Scholarship opportunities
Employee Success Sharing Bonus Program
Credit towards Mankato Clinic Apparel
Volunteer Program that supports the non-profits that matter to you!
Wellness Program
Employee Appreciation Events

Visit http://www.mankatoclinic.com/competitive-benefits-package (http://www.mankatoclinic.com/competitive-benefits-package) to view all benefits.

About Us

Patients are at the heart of all we do at the Mankato Clinic. We respect our patients and each other. And we work together as a team to provide compassionate, high quality care and an awesome patient experience.

The Mankato Clinic is locally owned by our physicians who are committed to the health of this region. We offer primary and specialty care with over 200 providers and approximately 650 employees located across 12 sites in four communities, including Mankato, North Mankato, St. Peter, and Mapleton. We value each and every member of our staff, empower employees to make decisions and promote honest and open communication.

We believe diversity builds a stronger community where all people can thrive. Mankato Clinic promotes an inclusive environment where people feel they belong.

We are an Equal Opportunity Employer and select individuals best matched for the job based upon job-related qualifications regardless of age, race, gender, color, religion, creed, sexual orientation, disability, veteran status, national origin, marital status, familial status, status with regard to public assistance, or any other status or characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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