Top 10 Application support Jobs in Mansfield, Oh

Technical Account Manager, MSP / IT Services (3+ yrs exp. req.)
#twiceasnice Recruiting —Ohio
- $100,000 - $115,000 a year
- Full-time
- Mid-level
- Residential
- 3 years
- Paid holidays
- Health insurance
Quick Apply
1d
Enrollment Solutions Specialist - Enrollment Management
Ashland University —Ashland, OH
- Full-time
- Mid-level
- Office
- Analysis skills
14d
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kpg99.INC —United States
- $60 - $75 an hour
- Temporary
- Remote
- US work authorization
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- Leadership
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3d
Clinical Operations EMR Consultant
Maxwell TEC —United States
- $55 - $85 an hour
- Part-time
- Remote
- RN License
- Mid-level
- Home Health
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Technical Account Manager, MSP / IT Services (3+ yrs exp. req.)

#twiceasnice Recruiting -
Ohio

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Job Details

Full-time
$100,000 - $115,000 a year
1 day ago

Benefits

Internet reimbursement
Paid holidays
Health insurance
Paid time off
Cell phone reimbursement

Qualifications

Growing experience
Term negotiation
Managing customer accounts
Customer relationship building
Disaster recovery
Account development
Technology security practices
High school diploma or GED
Managing clients in a customer support role
IT infrastructure
B2B business model
B2B
Mobile device management
Client retention strategy
Client growth strategy
Application support
Customer growth strategy
Account management
Cloud services

Full Job Description

Technical Account Manager – MSP / IT Services (3+ yrs exp. req.)
Location: must reside in the United States (central or eastern time zone preferred)
Salary: $100,000 - $115,000 + Sales Bonus ($110k-125k OTE) + Benefits
Benefits: Health Insurance, Holidays, Paid Time Off, Internet/Phone Reimbursement
Job Type: Full-Time | Remote - Work from Home + Travel
Typical Hours: Monday – Friday, 40-45 hours per week
Travel: Approximately 20%; mostly client visits, quarterly meetings at HQ
Start Date: ASAP
Sponsorship is not available

Technical Account Manager – MSP / IT Services (3+ yrs exp. req.) Description

Our client, a growing managed IT services provider headquartered in New York, is seeking a Technical Account Manager to join their remote U.S. team. In this role, you will own existing client relationships, manage escalations, uncover expansion opportunities, and help clients align IT needs with their business goals. The ideal candidate has experience retaining and growing B2B client accounts within an MSP, IT services, technical account management, or related technology environment. This role requires someone who can speak credibly with clients about cybersecurity, identity, networking, cloud, MDM, backup/disaster recovery, and application support. You must also be able to ask the right discovery questions, identify solution areas, and partner with engineers to scope the right path forward. This is a great opportunity to gain support for relevant training and technical certifications while growing into senior account, team leadership, or sales leadership responsibilities as the company scales.

Technical Account Manager – MSP / IT Services (3+ yrs exp. req.) Responsibilities

Manage relationships with an assigned portfolio of active client accounts
Serve as the main contact for client needs, concerns, and escalations
Lead Technology Business Reviews and discuss client IT roadmaps
Identify projects, upgrades, licensing needs, and growth opportunities
Ask discovery questions to understand pain points, business goals, technical gaps and budget
Present IT recommendations tied to client goals and budgets
Partner with engineers to scope solutions and next steps
Track account health, client activity, and opportunities in CRM
Monitor retention risks and address issues before they escalate
Keep clients informed on relevant security, device, infrastructure, and application needs

Technical Account Manager – MSP / IT Services (3+ yrs exp. req.) Qualifications

3+ years of technical account management or customer success experience required
Experience retaining and growing a long-term B2B client portfolio required
MSP, IT services, or related technology industry experience required
Knowledge of IT infrastructure, cybersecurity, networking, MDM, and cloud required
Technical communication and solution coordination required
Executive-level communication, relationship management, and negotiation skills required
Willingness to travel approximately 20% for client meetings required

About #twiceasnice Recruiting

Across industries, roles, and North America, we help clients quickly attract top talent with custom-built searches. With the lowest fee in the industry, the longest guarantee, and commission-free senior recruiters - we align our interests with the long-term success of every placement.

Need recruiting help? www.twonice.com

Pay: $100,000.00 - $115,000.00 per year

Benefits:

Health insurance
Paid time off

Application Question(s):

Residential location:
The targeted salary range is $100,000-$115,000 base + Sales Bonus (OTE $110k-125k) + Benefits. Is the targeted base and estimated commission within an acceptable range for you?

Education:

High school or equivalent (Required)

Experience:

technical account management or customer success : 3 years (Required)
retaining and growing a long-term B2B client portfolio : 3 years (Required)
MSP, IT services, or related technology industry : 3 years (Required)
executive-level communication and negotiation : 3 years (Required)
IT infrastructure, cybersecurity, networking, MDM & cloud : 3 years (Required)
remote work : 1 year (Preferred)

Willingness to travel:

100% (Preferred)

Work Location: Remote

Quick Apply

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application support jobs in mansfield, oh

Technical Account Manager, MSP / IT Services (3+ yrs exp. req.)

Enrollment Solutions Specialist - Enrollment Management

Workday Student Financials Lead Consultant

Clinical Operations EMR Consultant

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