The Client Trainer is responsible for delivering exceptional client education and support to maximize customer satisfaction, product adoption, and retention. This role serves as a key liaison between clients, sales, operations, and technical teams, ensuring customers receive effective training on office technology solutions and related software applications. The Client Trainer helps drive market growth by empowering clients to fully utilize the company's products and services.
- Coordinate with Sales Representatives, Operations, and the Help Desk to schedule client training appointments as needed.
- Travel throughout a multi-state territory using a personal vehicle to conduct onsite and remote training sessions.
- Deliver comprehensive training to clients before, during, and after implementation of office technology solutions and related services.
- Demonstrate product features, functionality, and benefits, emphasizing practical applications and best practices.
- Instruct end users, administrators, and other stakeholders on the proper operation and maintenance of equipment and software solutions.
- Develop, maintain, and update training materials, user guides, handouts, presentations, and other instructional resources.
- Assess client training needs and tailor training programs to meet individual customer requirements.
- Maintain a thorough understanding of all products, software applications, and services offered by the company.
- Provide support for software applications associated with company products and assist clients with application usage and troubleshooting.
- Assist Network Engineers and technical staff with the installation and deployment of multifunctional network products as needed.
- Investigate, troubleshoot, and resolve client issues, escalating concerns when appropriate.
- Serve as a subject matter expert for both clients and internal team members regarding product functionality and software capabilities.
- Conduct periodic training sessions for Sales Representatives and other employees on software applications, new products, features, and industry developments.
- Collaborate with Sales, Service, Operations, and Technical teams to ensure a seamless customer experience.
- Provide feedback to management regarding client training needs, product performance, and opportunities for process improvement.
- Represent the company professionally during client interactions, trade shows, industry events, and company meetings.
- Support efforts to increase client satisfaction, retention, and market share through exceptional service and training.
- Perform other duties and special projects as assigned.
- Proficiency with Microsoft Office Suite, Windows and Apple operating systems, presentation software, and instructional technologies.
- Ability to learn and effectively train others on hardware, software, and network-connected office technology solutions.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal, written, and presentation skills.
- Ability to communicate technical information clearly to audiences with varying levels of technical expertise.
- Strong facilitation and classroom training skills, both in-person and virtual.
- Excellent time management and scheduling abilities.
- Ability to prioritize multiple assignments and manage a territory-based training schedule.
- Strong attention to detail and organizational skills while maintaining flexibility in a dynamic environment.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Ability to work independently with minimal supervision while maintaining strong collaboration with team members.
- Strong interpersonal skills and ability to build positive relationships with clients and colleagues.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous experience in training, customer education, technical support, sales support, or related field preferred.
- Valid driver's license and reliable transportation required.
- Ability to travel regularly throughout an assigned territory.
Ability to lift and move equipment as needed.
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SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibility.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
POSITION TYPE & EXPECTED HOURS OF WORK
This is a full-time, non-exempt position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.
EQUAL OPPORTUNITY EMPLOYER
Modern Office Methods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
