Top 35 Call center quality analyst Jobs in Maple Plain, Mn

Epic Beacon Analyst - Remote
UnitedHealth Group —Eden Prairie, MN
- $72,800 - $130,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
Epic Willow Analyst - Remote
UnitedHealth Group —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
Marketing Analytics Manager
Miracle-Ear —Minneapolis, MN
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- 7 years
- Marketing
- Office
- Paid holidays
- Health insurance
Quick Apply
Support Center Analyst
HealthPartners/GHI —Bloomington, MN
- $24.04 - $36.06 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
5d
Identity & Access Analyst Intermediate
Hennepin Healthcare —Minneapolis, MN
- $37.43 - $56.15 an hour
- Full-time
- Remote
- Psychiatry
- Research
- Mid-level
- Disability insurance
- Health insurance
4d
Product Complaint Analyst I
Boston Scientific —Arden Hills, MN
- $51,000 - $96,900 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
4d
Manager - UHC COVE - Consumer
UnitedHealthcare —Minnetonka, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Office
- 1 year
Academic Scheduling Analyst
University of Minnesota —Minneapolis, MN
- Online Application
- Hybrid work
- Background check
- Bachelor of Science
- Mid-level
3d
Epic Willow Analyst - Remote
Optum —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
Epic Beacon Analyst - Remote
Optum —Eden Prairie, MN
- $72,800 - $130,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
Information Security Risk Analyst 2
University of Minnesota —Minneapolis, MN
- Online Application
- Hybrid work
- Background check
- HIPAA
- Mid-level
- Wellness program
- Paid holidays
Senior Product Analyst - Defined Term
Boston Scientific —Arden Hills, MN
- $75,100 - $142,600 a year
- Hybrid work
- Microsoft Excel
- 5 years
- Research
Senior Manager, Data Products
Boston Scientific —Maple Grove, MN
- $125,800 - $239,000 a year
- Hybrid work
- Computer Science
- Office
- Master's degree
13d
Principal Analyst, Quality Business Process
Boston Scientific —Arden Hills, MN
- $102,100 - $194,000 a year
- Hybrid work
- Engineering
- Office
- 3 years
Data Product Manager, Interventional Cardiology
Boston Scientific —Maple Grove, MN
- $102,100 - $194,000 a year
- Hybrid work
- Azure
- Computer Science
- 5 years
Manager of ITSM Operations
Ryan Companies US Inc —Minneapolis, MN
- $105,000 - $130,000 a year
- Urgently hiring
- Computer Science
- Mid-level
- Analysis skills
- Health savings account
- Disability insurance
Quick Apply
Senior Market Insights Analyst
M. A. Mortenson Company —Minneapolis, MN
- $92,300 - $138,500 a year
- 5 years
- Finance
- Analysis skills
- AD&D insurance
- Paid holidays
Salesforce Data Cloud & AI Tech Architect (Tech Architecture/Solution Architecture)
Accenture —Minneapolis, MN
- $87,400 - $266,300 a year
- Full-time
- Hybrid work
- Management
- Computer Science
- Mentoring
- Paid holidays
- Disability insurance
Supply Chain Healthcare Logistics Management Consulting Manager
Accenture —Minneapolis, MN
- $87,400 - $293,800 a year
- Full-time
- Oracle
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Security Compliance, Audit & Technical Architecture Manager
Accenture —Minneapolis, MN
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Azure
- 6 years
- Salesforce
- Paid holidays
- Disability insurance
3d

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Epic Beacon Analyst - Remote

UnitedHealth Group -
Eden Prairie, MN

Apply Now

Job Details

Full-time
$72,800 - $130,000 a year

Qualifications

Enterprise software
Employee relationship building
IT experience within healthcare
Epic Certification

Full Job Description

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

The Optum EHR services team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology and operations teams. Our Center of Excellence is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care.

Solid candidates for this role will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our EHR services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to EpicCare Inpatient
Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers
Develop, support and maintain all required system design and build documents and other system documentation
Perform daily monitoring of applications in production use
Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for EpicCare oncology workflows
Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required
Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
Work with trainers to develop and maintain application specific training curriculum and materials
Translate business requirements into functional specifications and manage changes to specifications. Prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users
Develop solid relationships with end user communities, customers and business partners

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Active / current Epic certification in Beacon
3+ years of healthcare experience
2+ years Epic build experience
Direct client healthcare domain knowledge such as provider oncology workflows, therapy and treatment plans, nursing oncology infusion workflows including medication administration and clinical documentation

Preferred Qualifications:

5+ years of direct client experience
Experience in radiation oncology build
Proficiency with Excel, PowerPoint and SharePoint
Ability to demonstrate and have a history of team coordination (informal or formal), cross-team communication and project management skills

Key Competencies:

Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite of EMR applications
Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams
Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills
Demonstrates a solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems
Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

#OptumInsightPJ
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

Refine Your Search

call center quality analyst jobs in maple plain, mn

Epic Beacon Analyst - Remote

Epic Willow Analyst - Remote

Marketing Analytics Manager

Support Center Analyst

Identity & Access Analyst Intermediate

Product Complaint Analyst I

Manager - UHC COVE - Consumer

Academic Scheduling Analyst

Epic Willow Analyst - Remote

Epic Beacon Analyst - Remote

Information Security Risk Analyst 2

Senior Product Analyst - Defined Term

Senior Manager, Data Products

Principal Analyst, Quality Business Process

Data Product Manager, Interventional Cardiology

Manager of ITSM Operations

Senior Market Insights Analyst

Salesforce Data Cloud & AI Tech Architect (Tech Architecture/Solution Architecture)

Supply Chain Healthcare Logistics Management Consulting Manager

Security Compliance, Audit & Technical Architecture Manager

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