Applicants must submit their completed application by 08-16-2026 at 11:59 p.m. MST
APPLICATION REQUIREMENTS:
As part of the online application process, all applicants are required to submit both an updated chronological resume. Resumes received after the application closing date will not be considered.
Applicants who meet the minimum qualifications will be evaluated based on the education and work experience provided in their employment profile and resume. Top applicants who meet the minimum qualifications will be invited to participate in an interview during the week of August 26th. Hiring interviews MAY occur in September.
Position Specific Summary
Transit Safety Ambassador at the City of Tucson within the City Manager’s Office, is responsible supporting people experiencing homelessness and assisting in a variety of City programs including housing navigation, permanent supportive housing, and assessment services.
This position provides a visible presence within the transit system by delivering outreach and navigation services, supporting rider engagement, promoting safe and appropriate use of transit facilities, and assisting in the prevention and deterrence of activities that impact transit operations.
Work is performed under the supervision of the Multi-Agency Resources Coordinator. This position does not supervise.
Duties and Responsibilities
Conducts field-based outreach and engagement with individuals at transit stops, transfer centers, and on buses to connect individuals to appropriate services.
Provides navigation assistance by linking individuals to shelter, housing, behavioral health services, substance use treatment, and other community resources.
Builds rapport with individuals experiencing homelessness or in need of services using a trauma-informed approach to support engagement and service connection.
Research available housing and service resources and assist individuals with accessing appropriate programs and referrals.
Promotes appropriate use of transit facilities by engaging individuals not utilizing transit services and providing education, redirection, and resource information.
Maintains a visible presence in assigned transit locations to support safety, improve rider experience, and assist in the prevention and deterrence of behaviors that impact transit use.
Addresses behaviors impacting transit operations, including extended loitering, unsafe activities, or misuse of transit spaces, through engagement and coordination with appropriate partners.
Acts as a liaison between the transit system, community members, service providers, and partner agencies to support communication and coordination.
Responds to service requests and coordinates with City departments, transit staff, and community organizations to address identified needs.
Provides customer service to transit riders, including directions, route information, and general Sun Tran system assistance.
Observes and reports safety concerns, service disruptions, and maintenance issues to appropriate personnel.
Utilizes de-escalation techniques to address low-level conflicts and support a safe and respectful transit environment.
Supports compliance with transit rules and expectations through engagement and education.
Coordinates with Sun Tran security personnel and the Tucson Police Department when situations require additional response or enforcement action.
Documents outreach contacts, service referrals, and field activities in designated systems, including entering and updating information in HMIS when appropriate.
Monitors assigned transit locations identified through data analysis, including high-activity stops, routes, and transfer points.
Adjusts daily assignments and deployment based on operational needs, emerging trends, and supervisor direction.
Maintains communication with outreach teams, transit operations, and other City departments.
Assists with outreach efforts, events, or initiatives related to homelessness and community services when applicable.
May transport or accompany individuals to service providers, appointments, or referral locations in accordance with department guidelines.
Performs all other duties and tasks as assigned.
Working Conditions
Ability to work in a typical office environment and areas inhabited by unsheltered people include dirty and outdoor environments.
Indoor and outdoor work with some exposure to physical, ergonomic, or emotional hazardous environment.
Works a flexible schedule, including evenings and weekends, to support seven-day program coverage.
This position is highly flexible and allow individuals to work within a range of community and office settings. May be required to work evenings and weekends
Education: High school diploma or equivalent
Work Experience: Two (2) years of relevant experience
License Requirements: Valid and unrestricted Arizona Class D Driver License
J0070 - Community Safety Navigator
To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.
G105
$21.96 - 32.94 USD
The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
Non-Exempt
Appointed
Full time
City Manager
https://www.tucsonaz.gov/Government/Office-of-the-City-Manager
This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.
The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.
The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.
The City does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).
ADA Accessibility Complaint Form
The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [email protected] or 520-791-2619.
Noelle Smith (103931)
[email protected]
For Human Resources general questions please contact 520-837-4190.
