Top 5 Front office agent Jobs in Marathon Fl

Front Office Agent
Hawks Cay Resort —Marathon, FL
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
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Rooms Controller
Hawks Cay Resort —Marathon, FL
- Inventory management
- Mid-level
- Office
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3d
Guest Experience Manager
EOS Hospitality HCR Employee LLC —Marathon, FL
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
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14d
Assistant Front Office Manager – Luxury Oceanfront Resort | Isla Bella Beach Resort
Isla Bella Beach Resort —Marathon, FL
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Supervising experience
- Health insurance
- Dental insurance
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Front Desk Manager
Banana Bay Resort & Marina —Marathon, FL
- Weekends as needed
- Spanish
- Google Workspace
- English
- Paid holidays
- Health insurance
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7d

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Front Office Agent

Hawks Cay Resort -
Marathon, FL

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Job Details

Qualifications

Hotel and accommodations payment processing
Hotel policy compliance
Payment processing
Filing
Cash drawer securing
Answering guest questions
Financial issue resolution
High school diploma or GED
Hotel room assignment management
Task prioritization
Billing issue inquiries
Hotel and accommodations guest complaints handling
Standard operating procedures (SOPs)
Invoice dispute resolution
Entry level
Office phone management

Full Job Description

The Front Office Agent is the first friendly face a guest sees when they arrive and the last when they leave. The Front Office Agent is main point of contact for all guests. They are responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

Job Summary

The Front Office Agent is responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors.

Responsibilities

Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
Ascertain callers' needs through open-ended questions.
Describe room accommodations and all amenities.
Obtain all designated information to book a reservation.
Accommodate special requests and designate such in the system following hotel SOP’s.
Access guest history records to best service guests; maintain accurate information in guest history files.
The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
Resolve guest complaints, ensuring guest satisfaction.
Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
Present folio to guest and resolve any disputed charges.
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
Perform additional duties, as assigned.
Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines.
Possess an eye for the smallest detail and maintain a keen sense of urgency.
Ability to think clearly, remain calm, and resolve problems using good judgment.

Physical Requirements

Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks.
Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis

Qualifications

Education: High school or equivalent preferred.
Experience: 1 to 2 years in a similar position experience preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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front office agent jobs in marathon fl

Front Office Agent

Rooms Controller

Guest Experience Manager

Assistant Front Office Manager – Luxury Oceanfront Resort | Isla Bella Beach Resort

Front Desk Manager

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