Top 305 Peer support Jobs in Marietta Ga

Call Center Team Lead
Execusource, Inc —Kennesaw, GA
- $25 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Client Relationship Specialist - Atlanta, GA (Perimeter)
Charles Schwab —Sandy Springs, GA
- $24.47 - $40.34 an hour
- Office
- 1 year
- Communication skills
- Paid parental leave
- Employee stock purchase plan
Customer Account Specialist
C.H. Robinson —Atlanta, GA
- $17.31 - $36.04 an hour
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
AT&T Associate
Tempest Elite Group —Marietta, GA
- $1,250 - $1,650 a week
- Full-time
- 18 years or older
- Office
- Travel
- Employee discount
- Flexible schedule
Quick Apply
Manager Customer Services
Caterpillar —Alpharetta, GA
- $147,760 - $221,640 a year
- Full-time
- Pass drug screening
- Maintenance
- Analysis skills
- Health savings account
- Paid holidays
4d
Support and Resolution Specialist - Part-Time to Full-Time
Vatic Outsourcing —Marietta, GA
- $20 an hour
- Part-time
- Background check
- US work authorization
- Entry level
Quick Apply
Lead Cashier
Ulta Beauty, Inc. —Kennesaw, GA
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED
Supervisor Patient Access Contact Centers; M-F 8-5pm, hybrid
Emory Healthcare —Atlanta, GA
- $33.96 - $41.38 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Wellness program
- Health insurance
Retail Merchandise Associate
Marshalls —Smyrna, GA
- $12.00 - $12.50 an hour
- Part-time
- Merchandising
- Organizational skills
- Communication skills
- Paid parental leave
- Health savings account
Peer Support and Recreation Activities Coordinator
3KEYS INC —Atlanta, GA
- $25,000 - $30,000 a year
- Part-time
- Mid-level
- Bachelor's degree
- Conflict management
Commercial Graduate-Atlanta
Sage —Atlanta, GA
- Online Application
- Hybrid work
- Marketing
- Office
- Finance
- Paid parental leave
- Health insurance
Licensed Mental Health Therapist
Grow Therapy —Atlanta, GA
- $70 - $88 an hour
- Part-time
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Continuing education credits
- Professional development assistance
Board Certified Behavior Analyst
Autismness ABA LLC —Roswell, GA
- $90,000 - $115,000 a year
- Part-time
- Hybrid work
- Experience working with individuals with developmental disabilities
- Ability to walk for extended periods
- Mid-level
- Continuing education credits
- Health savings account
Quick Apply
9d
Licensed Mental Health Therapist
Grow Therapy —Georgia
- $70 - $88 an hour
- Part-time
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Continuing education credits
- Professional development assistance
Remote Licensed Mental Health Counselor
Grow Therapy —Atlanta, GA
- $70 - $88 an hour
- Part-time
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Continuing education credits
- Professional development assistance
Remote Licensed Mental Health Counselor
Grow Therapy —Georgia
- $70 - $88 an hour
- Part-time
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Continuing education credits
- Professional development assistance
Licensed Therapist or Psychologist (LPC, LCSW, or LMFT)
Grow Therapy —Georgia
- $70 - $88 an hour
- Part-time
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Continuing education credits
- Professional development assistance
Remote Licensed Clinical Social Worker
Grow Therapy —Georgia
- $70 - $88 an hour
- Part-time
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Continuing education credits
- Professional development assistance
Board Certified Behavior Analyst (BCBA)- PART TIME
Attain ABA Therapy —Marietta, GA
- From $90 an hour
- Part-time
- Hybrid work
- Mid-level
- Clinic
- Children
- Continuing education credits
- Commuter assistance
Quick Apply
17h
Licensed Clinical Social Worker
Grow Therapy —Atlanta, GA
- $70 - $88 an hour
- Part-time
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Continuing education credits
- Professional development assistance

I want to receive the latest job alert for peer support in marietta ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

peer support jobs near marietta ga

Account Specialist jobs in Atlanta, GA

Customer Service Representative jobs in Alpharetta, GA

Board Certified Behavior Analyst jobs in Roswell, GA

Licensed Clinical Social Worker jobs in Georgia

Patient Access Manager jobs in Atlanta, GA

Mental Health Therapist jobs in Georgia

Support Specialist jobs in Marietta, GA

Mental Health Technician jobs in Georgia

Licensed Clinical Social Worker jobs in Atlanta, GA

Mental Health Therapist jobs in Atlanta, GA

Mental Health Technician jobs in Atlanta, GA

Lead Cashier jobs in Kennesaw, GA

Account Specialist jobs in Andover, MA

Remote Account Manager Jobs jobs in Charlotte, NC

Account Specialist jobs in Grand Rapids, MI

Account Executive Remote jobs in Texas

Account Specialist jobs in Longview, TX

Account Specialist jobs in Scottsdale, AZ

Customer Service Representative jobs in Roanoke, VA

Airline Customer Service jobs in Chicago, IL

Call Center Team Lead

Execusource, Inc -
Kennesaw, GA

Quick Apply

Job Details

Permanent | Full-time
$25 an hour

Qualifications

Microsoft Excel
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Sales team management
High school diploma or GED
Team development
Supervising experience
Sales coaching
Mentoring
Data interpretation
Achieving sales targets
Sales leadership
Call center management
Technical Proficiency

Full Job Description

Position Title: Call Center Team Lead (Sales & Performance Focus)
Location: On-Site
Position Type: Full-Time / Permanent
Schedule: Must be available to work nights and weekends on a rotating basis to service emergency customer needs.
Compensation: $25 an hour w/ 10% Bonus

Position Summary
The Call Center Team Lead provides the next level of operational support and driving-force leadership for the customer service floor. This individual is directly responsible for coaching, mentoring, and developing a team of Customer Service Representatives (CSRs) to exceed established sales, quality, and performance metrics. Working arm-in-arm with agents on the floor, the Team Lead serves as a strategic, proactive leadership presence—assisting the Call Center Manager with managing call flows, optimizing handle times, and executing critical training and development initiatives.

Core Leadership Priorities
We are seeking a mature, proactive, and highly dependable leader who takes natural ownership of the floor. The ideal candidate maintains healthy professional boundaries—focusing on mentorship, team accountability, and performance rather than peer socialization. This role requires a high level of emotional intelligence, a calm demeanor during high-stress escalations, and a data-driven approach to anticipating and preparing for seasonal peaks.

Day-to-Day Responsibilities
Team Coaching & Capability Building

Directly coach, develop, and manage a team of approximately 26 CSRs (scaling up to 30 agents during peak seasonal volume).
Conduct side-by-side call monitoring, remote dial-ins, and structured quality evaluations utilizing the call quality model and rating guides.
Deliver consistent performance touchpoints, including 1-on-1 coaching sessions, team huddles, and focused skills training to eliminate knowledge gaps and drive customer Net Promoter Scores (NPS).
Detail targeted action plans for underperforming agents, providing continuous follow-up to motivate progress while strictly maintaining performance accountability.
Support Customer Care Specialists handling retention and resolution by auditing their calls, emails, texts, and customer buyouts.

Operational Performance & Floor Management

Actively monitor real-time call center performance metrics, using data to drive real-time floor adjustments based on call volume, average handle time, agent status, and abandon rates.
Oversee active floor coverage, track team attendance protocols, and deliver transparent reporting to the Call Center Manager regarding operational gaps.
Create and present performance refresher materials, presentation aids, and mini-modules during team huddles to consistently push metric benchmarks.
Act as the final point of internal escalation on the floor, personally handling approximately 10 high-level customer escalation calls per day with professionalism and poise.

Reporting & Strategy

Maintain comprehensive, accurate records tracking customer experience, call quality findings, and sales baseline KPIs.
Generate and deliver clean weekly and monthly performance reports summarizing team findings, data evaluations, and actionable strategy recommendations to the management team.
Partner collaboratively with department managers to ensure team objectives, training materials, and performance milestones align with broader company initiatives and Guiding Principles.

Required Skills & Qualifications
Experience & Education

Education: High School Diploma or GED required.
Leadership Experience: Proven experience operating as a Team Lead, Supervisor, or Trainer within a SALES-focused call center environment is strictly required.
Coaching Background: Demonstrated success using performance metrics to coach, train, and develop entry-level or underperforming representatives to hit sales targets and quality standards.

Technical Proficiencies & Skills

Software Toolkit: Strong proficiency within the Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint).
System Knowledge: Past hands-on experience utilizing industry-specific platforms such as ServiceTitan and cloud telephony tools like DialPad is considered a major asset.
Industry Familiarity: Prior call center leadership experience within the HVAC, home services, or utility sectors is highly preferred but not required.

Core Competencies

Analytical Thinking: Excellent problem-solving and reporting skills, with the ability to interpret data patterns and implement practical floor-level changes.
Communication Mastery: Outstanding verbal and written communication skills paired with an ability to command respect on the floor and interface smoothly with corporate managers.
Adaptability & Drive: A high-energy, positive leader who thrives under pressure and can successfully multi-task across high-volume queues without losing attention to detail.

#IT123

Quick Apply

Refine Your Search

peer support jobs in marietta ga

Call Center Team Lead

Client Relationship Specialist - Atlanta, GA (Perimeter)

Customer Account Specialist

AT&T Associate

Manager Customer Services

Support and Resolution Specialist - Part-Time to Full-Time

Lead Cashier

Supervisor Patient Access Contact Centers; M-F 8-5pm, hybrid

Retail Merchandise Associate

Peer Support and Recreation Activities Coordinator

Commercial Graduate-Atlanta

Licensed Mental Health Therapist

Board Certified Behavior Analyst

Licensed Mental Health Therapist

Remote Licensed Mental Health Counselor

Remote Licensed Mental Health Counselor

Licensed Therapist or Psychologist (LPC, LCSW, or LMFT)

Remote Licensed Clinical Social Worker

Board Certified Behavior Analyst (BCBA)- PART TIME

Licensed Clinical Social Worker

I want to receive the latest job alert for peer support in marietta ga

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected