The Group Coordinator assists in the generation and conversion of profitable transportation services through excellent product knowledge, sales techniques, and building relationships with clients. Support dispatch team when necessary.
Company Background:
Pebble Beach Company, (“PBC” or “The Company”) headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay, and Casa Palmero. The Company also operates five renowned golf courses: Pebble Beach Golf Links, home of the 2027 U.S. Open, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course, and the Tiger Woods designed short course, The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Forbes Five-Star certified since 2014, Pebble Beach Golf Academy & Practice Facility, and a diverse offering of culinary and retail experiences. PBC annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship.
Essential Duties & Responsibilities:
- Uses resort knowledge in order to effectively sell transportation services.
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Send out proposals and quotes in line with departmental standards and tailored to guest requirements.
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Meets and acts as a liaison with clients to discuss all aspects of transportation services using up selling and suggestive selling techniques.
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Manages transportation schedule to ensure the accuracy of booked transportation.
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Ensures all resorts standards are adhered to in relation to credit and accounting procedures.
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Assist in performing any reasonable additional task in order to ensure that the client’s experience is a once in a lifetime experience, every time.
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Maintain contact with previous clients for future business opportunities.
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Assist Transportation Manager by providing data for annual budget.
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Work within Transportation rate structure as directed by Transportation Manager.
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Respond to resort and departmental changes, industry trends and government legislation as required.
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Process departmental invoices for payment in timely manner or as required monthly.
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Represent the transportation department when required attending pre-conference meetings and other meetings as assigned by Transportation Manager.
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Assist Conference Services and the Sales department in providing exceptional transportation services to guests and clients.
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Maintain and update departmental files, various project files and other individual filing systems in a timely manner (monthly).
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Maintain calendar and schedule and set up meetings and appointments as needed.
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Create and distribute departmental reports as needed.
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Weekend and holiday office coverage as required.
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Dress and grooming standards must be in compliance with company guidelines.
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Comply with all Pebble Beach Company and departmental policies regarding safety guidelines, procedures for performing tasks, using chemicals and operating equipment.
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Knows models and integrates Pebble Beach Company culture (mission, values and standards).
Absolute Required Skills:
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Working knowledge of Pebble Beach Resort and the Monterey Peninsula.
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Able to work flexible hours including weekends, holidays and overtime.
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Excellent customer service skills.
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Proficient computer skills to include but not limited to Microsoft Office, Excel, Word.
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Have and maintain a valid California Driver’s License with 2 (two) points or less.
Desired Skills:
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Knowledge of hotel systems helpful.
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Minimum 1-year hotel or resort experience preferred.
Why work for Pebble Beach Company:
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Competitive Pay: $21.00/hour plus service charges.
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Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
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Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
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We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
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Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
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Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
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Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
