Company Overview
Skywood Recovery is dedicated to providing comprehensive, evidence-based treatment for individuals facing addiction and co-occurring mental health conditions. Located in a serene natural setting, our programs focus on personalized care and long-term recovery, supported by a compassionate and professional team.
Job Overview
The Business Office Manager is responsible for overseeing the daily operations of the Business Office, including supervision of Patient Account Representatives and Intake Coordinators. This position ensures efficient revenue cycle operations, insurance verification processes, patient financial communications, collections, payment posting, and maintenance of accurate financial and patient account records. The Business Office Manager collaborates closely with Admissions, Clinical, Utilization Review, and Corporate Business Office teams to support operational efficiency, regulatory compliance, and exceptional customer service.
Duties
- Oversee daily operations of the Business Office, including workflow coordination, task prioritization, and operational efficiency.
- Supervises Patient Account Representatives and Intake Coordinators, including scheduling, training, coaching, performance management, and annual evaluations.
- Oversee patient account processes including insurance verification, benefit reviews, collections, payment posting, deposits, and outstanding account balances.
- Ensures accurate and timely processing of patient financial information, billing documentation, daily revenue reporting, and month-end reconciliation activities.
- Coordinates and communicates with patients and families regarding financial obligations, payment expectations, out-of-pocket expenses, payment arrangements, and collections processes.
- Collaborates with Admissions, Utilization Review, Corporate Business Office to support reimbursement accuracy and continuity of financial operations.
- Oversees collection activities including chargeback disputes, bad debt review, refunds, write-off recommendations, and collection agency coordination.
- Ensures compliance with company policies, regulatory requirements, documentation standards, and quality improvement initiatives.
Qualifications
- Strong knowledge of healthcare billing, collections, insurance, verification, and patient financial processes.
- Ability to supervise, coach, and support staff while maintaining accountability and productivity expectations.
- Strong analytical, organizational, and problem-solving skills with attention to detail and accuracy.
- Ability to build collaborative working relationships with patients, families, referral sources, vendors, corporate departments, and multidisciplinary teams.
- Understanding of insurance benefits, deductible, co-payments, authorizations, and reimbursement procedures.
- Excellent verbal and written communication skills with ability to professionally communicate sensitive financial information.
- Ability to prioritize competing demands, manage workflow, and meet deadlines in a fast-paced healthcare environment.
- Ability to maintain confidentiality and comply with HIPAA and company privacy standards.
Education and Experience
- Bachelor’s degree in business administration or related field preferred
- A minimum of three (3) years' experience in a health care business office management position preferred.
- Must have a valid driver’s license.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.
Join us as we support our organization’s mission by ensuring efficient office operations that enable our team to focus on delivering exceptional care and recovery services!
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
