Top 246 Marriott Jobs in Maryland

Director of Front Office
Marriott International, Inc —National Harbor, MD
- $119,000 - $154,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Mentoring
Front Desk Agent
Marriott International, Inc —Rockville, MD
- $20.23 - $21.75 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
- Free parking
- Health insurance
Night Auditor
Largo Courtyard by Marriott —Largo, MD
- $17 - $19 an hour
- Part-time
- Hotel
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Housekeeping Attendant
Marriott International, Inc —Bethesda, MD
- $18.60 - $20.00 an hour
- Full-time
- Hotel
- Entry level
4d
General Manager
Marriott International, Inc —Annapolis, MD
- $125,000 - $135,000 a year
- Full-time
- Residential
- Hotel
- Mentoring
- Health insurance
- Dental insurance
Front Desk Agent
Fairfield by Marriott, Aberdeen —Aberdeen, MD
- $15 - $19 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Night Auditor PT
Marriott International, Inc —Bethesda, MD
- $20.23 - $21.75 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
FT-Front Desk Agent
Marriott International, Inc —Bethesda, MD
- $20.23 - $21.75 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
Rooms Controller
Marriott Baltimore Inner Harbor —Baltimore, MD
- $22 an hour
- Part-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
9d
Guest Service Agent
Ritchie Station Residence Inn by Marriott —Capitol Heights, MD
- $16 - $18 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Housekeeper/Room Attendant
Springhill Suites By Marriott - Prince Frederick —Prince Frederick, MD
- $15 - $16 an hour
- Weekends as needed
- Customer service
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
11d
Housekeeping Aide
Marriott International, Inc —Landover, MD
- $15.75 - $16.25 an hour
- Overnight shift
- Hotel
- Driver's License
- Entry level
7d
Loss Prevention Officer
Marriott International, Inc —Rockville, MD
- $22.25 - $23.93 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Administrative Assistant II
Marriott International, Inc —National Harbor, MD
- $19.91 - $26.55 an hour
- Full-time
- Word processing
- Hotel
- Typing
11d
Guest Experience Expert
Marriott International, Inc —Linthicum, MD
- $18.68 - $20.76 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
9d
Housekeeper
Ritchie Station Residence Inn by Marriott —Capitol Heights, MD
- $16 - $17 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
- Profit sharing
- Health insurance
Quick Apply
Front Desk Supervisor
Marriott Baltimore Inner Harbor —Baltimore, MD
- $22 an hour
- Full-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
9d
Guest Arrival Expert
Marriott International, Inc —Linthicum, MD
- $16.48 - $18.31 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Room Attendant/ Houseperson
Delta by Marriott Baltimore North —Baltimore, MD
- $15.00 - $15.50 an hour
- Part-time
- Heavy lifting
- Customer service
- Hotel
Quick Apply
Housekeeper
Marriott International, Inc —Annapolis Junction, MD
- $17.75 an hour
- Full-time
11h

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Director of Front Office

Marriott International, Inc -
National Harbor, MD

Apply Now

Job Details

Full-time
$119,000 - $154,000 a year

Qualifications

Operational analysis
Team member evaluation
Hotel policy compliance
Managing teams in a customer support role
Phone communication
Employee grievance management
Standard Operating Procedures (SOPs) implementation
Coaching
Customer satisfaction tracking
Associate's degree in Business Administration
Performance feedback (performance evaluation method)
Improving operational efficiency
Frontline customer support management
Quality improvement leadership
High school diploma or GED
Disciplinary action management
Team development
Hiring
Compliance monitoring
Hotel and accommodations guest check-out
Professional development support
Financial operations management
Client retention
Decision making
Hospitality Management
Employee relations management
Mentoring
Data interpretation
Recruiting
Interviewing

Full Job Description

Additional Information
Job Number26084161
Job CategoryRooms & Guest Services Operations
Location201 Waterfront St, National Harbor, Maryland, United States, 20745
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $119,000-$154,000 annually
Bonus Eligible: Y

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Ensures recognition of employees is taking place across areas of responsibility.

Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

Ensures compliance with all Front Office policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

Strives to improve service performance.

Empowers employees to provide excellent customer service.

Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Responds to and handles guest problems and complaints.

Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Establishes challenging, realistic and obtainable goals to guide operation and performance.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures employees are treated fairly and equitably.

Manages employee progressive discipline procedures for Front Office Staff.

Administers the performance appraisal process for direct report managers.

Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

marriott jobs in maryland

Director of Front Office

Front Desk Agent

Night Auditor

Housekeeping Attendant

General Manager

Front Desk Agent

Night Auditor PT

FT-Front Desk Agent

Rooms Controller

Guest Service Agent

Housekeeper/Room Attendant

Housekeeping Aide

Loss Prevention Officer

Administrative Assistant II

Guest Experience Expert

Housekeeper

Front Desk Supervisor

Guest Arrival Expert

Room Attendant/ Houseperson

Housekeeper

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