Top 64 Guest service agent Jobs in Mason, Oh

Front Desk Agent at the Marriott Cincinnati Northeast
Crestview Management, LLC —Mason, OH
- Hotel
- Negotiation
- Entry level
Quick Apply
Front Desk Agent
Courtyard by Marriott - Mason, Ohio —Mason, OH
- Weekends as needed
- Computer literacy
- Hotel
- Computer skills
- Flexible schedule
Quick Apply
Front Desk Agent
Homewood Suites by Hilton —Mason, OH
- $15 an hour
- Part-time
- Background check
- Hotel
- In-person
- Free parking
- Employee discount
Quick Apply
5d
Front Desk Agent
Aloft West Chester —West Chester, OH
- $14 - $16 an hour
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Agent at Cincinnati Marriott North
Crestview Management, LLC —West Chester, OH
- $16 an hour
- Full-time
- Hotel
- Organizational skills
- Computer skills
- 401(k)
- Vision insurance
Quick Apply
13d
Front Desk Sales Associate
Massage Envy —Mason, OH
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- 401(k)
Front Desk Supervisor -Hourly
HGI West Chester —West Chester, OH
- $16 - $18 an hour
- Weekends as needed
- Mid-level
- Hotel
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Residence Inn by Marriott Kenwood —Cincinnati, OH
- Evening shift
- Residential
- Hotel
- High school diploma or GED
- Paid jury duty
- Paid holidays
Quick Apply
12d
Front Desk Agent
Ivy Hospitality —West Chester, OH
- $13 - $16 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Extended Stay America Cincinnati Blue Ash Reed Hartman - Front Desk Agent
Aimbridge Hospitality —Blue Ash, OH
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Desk Agent
MCR Hotels —Loveland, OH
- $14 - $16 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Extended Stay America Cincinnati Blue Ash Kenwood Rd - Front Desk Agent
Aimbridge Hospitality —Blue Ash, OH
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Desk Agent
Cincinnati's Fidelity Hotel —Cincinnati, OH
- $17 - $20 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
9d
Hotel Front Desk Attendant - AM & PM - Part-Time
Hampton Inn & Suites Cincinnati/Kenwood —Cincinnati, OH
- $13 - $14 a year
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Flexible schedule
Quick Apply
Front Desk Sales Associate
PCRK Group —Mason, OH
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Supervisor
Westin Cincinnati —Cincinnati, OH
- $20 - $22 an hour
- Full-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
4d
Front Desk Clerk
Hampton Inn Cincinnati-Northwest/Fairfield —Fairfield, OH
- $16 - $17 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Typing
- Employee discount
- Flexible schedule
Quick Apply
5d
Extended Stay America Dayton - South - Front Desk Agent
Aimbridge Hospitality —Dayton, OH
- Full-time
- Residential
- Hotel
- High school diploma or GED
- AD&D insurance
- Disability insurance
Hotel Front Desk Agent/Guest Services
Holiday Inn Express & Suites Dayton/South I-675 —Dayton, OH
- From $15 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
7d
Night Audit Agent
Hyatt Regency Cincinnati —Cincinnati, OH
- $18 - $20 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
10d

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guest service agent jobs near mason, oh

Front Desk Agent at the Marriott Cincinnati Northeast

Crestview Management, LLC -
Mason, OH

Quick Apply

Job Details

Qualifications

Visitor query response
Customer relationship building
Phone communication
Client rapport building
Greeting customers
Client inquiry handling
Answering guest questions
Customer engagement
Consumer dispute resolution
Hotel and accommodations guest complaints handling
Hotel guest account management
Negotiation
Entry level
Office phone management
Customer data entry

Full Job Description

Job Position:

Guest Service Agent.

Job Details:

We are seeking a passionate hospitality professional for the position of Front Desk Agent at the Cincinnati Marriott Northeast.
This person will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay, maintaining Five Star Service Standards at all times.
The shift time varies between 7am-3pm and 3pm-11pm.

The primary responsibilities for the Front Desk Agent include but are not limited to:

Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand guest requests, and respond with the appropriate action and provide accurate information such as outlet hours and local attractions.
Be an expert of the property and of the local area.
Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate.
Promptly answer the telephone using positive and clear communication.
Input messages into the computer and update Guest profiles.
Retrieve messages and communicate the content to the guest.
Retrieve mail, small packages and facsimiles for customers as requested.
Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.
Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity.
Plan and implement detailed steps by using experienced judgment and discretion.
Complete all other assignments, duties and tasks as assigned by the Front Desk Manager.

Requirements:

Experts must possess our core values to assist with realizing our mission of Honored Hospitality.
Positive.
Genuine.
Caring.
Passionate.
Open Minded.
Experience in Hospitality preferred but we are willing to work with the right person.

Quick Apply

Refine Your Search

guest service agent jobs in mason, oh

Front Desk Agent at the Marriott Cincinnati Northeast

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent at Cincinnati Marriott North

Front Desk Sales Associate

Front Desk Supervisor -Hourly

Front Desk Agent

Front Desk Agent

Extended Stay America Cincinnati Blue Ash Reed Hartman - Front Desk Agent

Front Desk Agent

Extended Stay America Cincinnati Blue Ash Kenwood Rd - Front Desk Agent

Front Desk Agent

Hotel Front Desk Attendant - AM & PM - Part-Time

Front Desk Sales Associate

Front Desk Supervisor

Front Desk Clerk

Extended Stay America Dayton - South - Front Desk Agent

Hotel Front Desk Agent/Guest Services

Night Audit Agent

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