Top 34 Airline customer service agent Jobs in Massachusetts

BOS Passenger Service Agent (languages needed, Portuguese, Vietnamese, Cambodian, Korean & Spanish)
Swissport International AG —Boston, MA
- $20 an hour
- Part-time
- Experience working with individuals with disabilities
- High school diploma or GED
- Typing
Customer Experience Agent - Boston Logan International Airport
British Airways —Boston, MA
- $20 an hour
- Part-time
- Computer literacy
- Pass drug screening
- Driver's License
Quick Apply
3d
Customer Service Agent - BOS Airport
PrimeFlight Aviation Services Inc —Boston, MA
- $22.75 an hour
- Weekends as needed
- Background check
- 18 years or older
- Sales
- Health insurance
- Dental insurance
Quick Apply
Passenger Service Agent - Lobby Agent
G2 Secure Staff, LLC —Boston, MA
- Overtime
- Background check
- 18 years or older
- Ability to walk for extended periods
9d
Customer Service Agent
Hyannis Air Service Inc —Boston, MA
- $18 an hour
- Weekends as needed
- 18 years or older
- Experience working with individuals with disabilities
- Computer literacy
Quick Apply
Government Travel Consultant
ADTRAV Travel Management —Boston, MA
- $24 - $25 an hour
- Weekends as needed
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
4d
Passenger Service Agent - Lobby Agent
Menzies Aviation —Boston, MA
- Overtime
- Background check
- 18 years or older
- Experience working with individuals with disabilities
9d
Passenger Service Agent
G2 Secure Staff, LLC —Worcester, MA
- $17 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Computer literacy
BOS - PAX Services - BOS020 - Passenger Service Agent
dnata —Boston, MA
- $21.50 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- High school diploma or GED
Quick Apply
Cross Trained Agent
Hyannis Air Service Inc —Nantucket, MA
- Weekends as needed
- 18 years or older
- Experience working with individuals with disabilities
- Computer literacy
Quick Apply
Travel Counselor - Part Time
Odysseys Unlimited Inc —Newton, MA
- $25.49 - $26.82 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- Organizational skills
- Paid time off
- 401(k) matching
Quick Apply
Passenger Service Agent
Menzies Aviation —Worcester, MA
- $10.50 - $31.00 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Computer literacy
Ramp Agent (Part-Time)
Piedmont Airlines, Inc. —Boston, MA
- $18.25 an hour
- Part-time
- 18 years or older
- Customer service
- Computer literacy
- Paid training
- Paid holidays
Quick Apply
11d
Ramp Agent (Full-Time)
Piedmont Airlines, Inc. —Boston, MA
- $18.25 an hour
- Weekends as needed
- 18 years or older
- Customer service
- Computer literacy
- Paid training
- Paid holidays
Quick Apply
11d
Travel Counselor - Full Time
Odysseys Unlimited Inc —Newton, MA
- $49,700 - $52,300 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
FCM - Corporate Travel Consultant
FCM —Boston, MA
- $28.85 an hour
- 8 hour shift
- Mid-level
- Office
- Quality control
- Paid training
- Wellness program
Ramp Agent
G2 Secure Staff, LLC —Worcester, MA
- $17 an hour
- Part-time
- 18 years or older
- Heavy lifting
- Pass drug screening
Passenger Service & Ramp Agent (PSRA)
Menzies Aviation —Worcester, MA
- $17 an hour
- Overtime
- Background check
- 18 years or older
- Customer service
Ground Service Agent
dnata —Boston, MA
- $20 an hour
- Weekends as needed
- Computer literacy
- Ability to climb stairs
- High school diploma or GED
- Paid training
- Paid time off
Quick Apply
Airport Ramp Supervisor (JetBlue) - MVY
Unifi Aviation, LLC —Vineyard Haven, MA
- $26 an hour
- Overtime
- 18 years or older
- Management
- Mid-level
- Health insurance
- Dental insurance

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airline customer service agent jobs near massachusetts

BOS Passenger Service Agent (languages needed, Portuguese, Vietnamese, Cambodian, Korean & Spanish)

Swissport International AG -
Boston, MA

Apply Now

Job Details

Part-time
$20 an hour

Qualifications

Computer operation
Customer communication
Reservation systems
Typing

Full Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $20/hr. Various shifts available to accommodate your schedule.

Written and verbal professional fluency in English and at least one of the following languages is required: Portuguese, Vietnamese, Cambodian, Korean or Spanish.

Your activities

Inspect and verify passenger documentation.
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
Manage passenger baggage processing including handling and fee calculation if applicable.
Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
Direct passengers through Customs, Immigration, and Quarantine, as required.
Make public address announcements as required.
Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies.
Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software.
Produce all required, work-related documentation.
Other duties as assigned.

Your profile

Good command of the English language both verbal and written
High School diploma or GED equivalent.
Passionate about customer service and must have relevant work experience.
Excellent communication skills (written and verbal) in country specific language.
Additional languages desirable.
Commitment to continuous improvement.
Self-motivated and able to work independently.
Attentive to detail and numerate.
Ability to follow processes and procedures and apply flexible approach when required.
Must be able to type and learn airline specific computer reservation/ ticketing software.
Willingness to work in inclement weather.
Speak Portuguese, Vietnamese, Cambodian, Korean or Spanish.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Apply Now

Refine Your Search

airline customer service agent jobs in massachusetts

BOS Passenger Service Agent (languages needed, Portuguese, Vietnamese, Cambodian, Korean & Spanish)

Customer Experience Agent - Boston Logan International Airport

Customer Service Agent - BOS Airport

Passenger Service Agent - Lobby Agent

Customer Service Agent

Government Travel Consultant

Passenger Service Agent - Lobby Agent

Passenger Service Agent

BOS - PAX Services - BOS020 - Passenger Service Agent

Cross Trained Agent

Travel Counselor - Part Time

Passenger Service Agent

Ramp Agent (Part-Time)

Ramp Agent (Full-Time)

Travel Counselor - Full Time

FCM - Corporate Travel Consultant

Ramp Agent

Passenger Service & Ramp Agent (PSRA)

Ground Service Agent

Airport Ramp Supervisor (JetBlue) - MVY

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