Top 35 Customer service associate ii Jobs in Massachusetts

Customer Success Manager II - Enterprise (Central/East)
Smartsheet —Boston, MA
- $85,000 - $115,000 a year
- Remote
- Mid-level
- Bachelor's degree
- Product management
Customer Service Rep II
NeighborHealth —Revere, MA
- From $21 an hour
- Online Application
- Hybrid work
- Background check
- Spanish
- English
- Opportunities for advancement
Loss Prevention Customer Service Associate II Dedham MA
TJ Maxx —Dedham, MA
- $16.25 - $18.60 an hour
- Part-time
- Fair chance
- Ability to stand for extended periods
- Communication skills
- Paid parental leave
- Health savings account
11d
Customer Success Manager II
Forrester Research —Cambridge, MA
- $74,000 - $120,000 a year
- Email
- Mid-level
- 3 years
- Military encouraged
Customer Service Associate II
Dollar Tree —Fall River, MA
- $15.50 - $16.00 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Specialist, Client Service II
The Bank of New York Mellon Corporation —Boston, MA
- Full-time
- Mid-level
- Office
- Bachelor's degree
Customer Care Center Specialist II
Needham Bank —Needham, MA
- $22.57 - $29.35 an hour
- Full-time
- English
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
10d
Specialist, Client Processing Representative II
The Bank of New York Mellon Corporation —Boston, MA
- Full-time
- Office
- High school diploma or GED
- Bachelor's degree
Practice Assistant II - Call Center
The Brigham and Women's Hospital, Inc. —Foxborough, MA
- $17.71 - $24.94 an hour
- Full-time
- Hybrid work
- Hospital
- Writing skills
- No experience needed
- Opportunities for advancement
Quick Apply
Client Services Associate II
First Technology Federal Credit Union —Chelmsford, MA
- $27.50 - $33.00 an hour
- Email
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
Account Manager II
CCMSI —Reading, MA
- $90,000 - $110,000 a year
- Hybrid work
- Spanish
- 5 years
- Writing skills
- Paid holidays
- Disability insurance
10d
Member Services Specialist II
USALLIANCE Financial —Chelmsford, MA
- $23.00 - $26.57 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Research
- Paid holidays
- Paid time off
Quick Apply
Service Coordinator II - Energy Systems - Marlborough, MA
East Coast Energy Systems LLC —Marlborough, MA
- $27.00 - $37.70 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
6d
Customer Success Representative (2+ Years Exp)
Blue Bear Plumbing —Norwell, MA
- $20 - $35 an hour
- Full-time
- Computer literacy
- Children
- US work authorization
- Paid training
- Disability insurance
Quick Apply
3d
Motion Automation Intelligence- Customer Service Representative II
Motion Industries (MOT) —Danvers, MA
- $24.34 - $30.43 an hour
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Service Assistant 2
State of Ohio - Unemployment Compensation Review Commission —Columbus, OH
Support and assist hearing officers by taking incoming calls for scheduled telephone hearings. Independently handles incoming inquiries via telephone or…
$23.65 - $27.56 an hour
3d
Customer Service Assistant 2 (Intermittent)
State of Ohio - Unemployment Compensation Review Commission —Columbus, OH
Support and assist hearing officers by taking incoming calls for scheduled telephone hearings. Independently handles incoming inquiries via telephone or…
$23.65 an hour
3d

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Customer Success Manager II - Enterprise (Central/East)

Smartsheet -
Boston, MA

Apply Now

Job Details

$85,000 - $115,000 a year

Qualifications

Non-technical user support
Customer relationship building
SaaS platforms

Full Job Description

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it's what we show up for every day.

Smartsheet is looking for a Customer Success Manager to manage a set of large enterprise accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from Smartsheet. You have a track record for Software as a Service (SaaS) account management and maintaining high customer renewal rates because of ongoing customer engagement and technical leadership.

You will report to a Manager of Customer Success and may work remotely. Due to the collaborative nature of this role with Account Teams (Sales, Presales, Services) ideal candidates live in the Central or Eastern United States.

You Will:

Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle
Partner with a cross-functional account team to develop a territory plan that maximizes customer satisfaction, retention, and expansion
Develop and execute a data-driven enablement strategy that increases customer adoption, showcases product value, and strengthens customer relationships
Be the Smartsheet expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties
Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account
Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet
Use usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction
Be the primary interface to manage and resolve critical situations
Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of Smartsheet
Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities
Exceed all performance targets, including maintaining high retention and growth rates
Perform other duties as assigned

You Have:

3+ years of Customer Success or Account Management experience (or equivalent)
The ability to explain technical subjects to non-technical personnel in large enterprises
Good at building credibility and trust with customers and internal stakeholders by understanding their requirements
Experience maintaining valuable and outcome-based relationships with a diverse customer account base
Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and technical elements
Bachelor's degree in relevant field, or equivalent experience
Willing to travel based on customer and business need
Authorization to work in the U.S. for any employer on an ongoing basis

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

#LI-Remote

Apply Now

Refine Your Search

customer service associate ii jobs in massachusetts

Customer Success Manager II - Enterprise (Central/East)

Customer Service Rep II

Loss Prevention Customer Service Associate II Dedham MA

Customer Success Manager II

Customer Service Associate II

Specialist, Client Service II

Customer Care Center Specialist II

Specialist, Client Processing Representative II

Practice Assistant II - Call Center

Client Services Associate II

Account Manager II

Member Services Specialist II

Service Coordinator II - Energy Systems - Marlborough, MA

Customer Success Representative (2+ Years Exp)

Motion Automation Intelligence- Customer Service Representative II

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