Top 103 Delivery manager Jobs in Massachusetts

Program Manager, Delivery - CCaaS
TELUS Digital —Boston, MA
- $124,800 - $156,000 a year
- Full-time
- Remote
- 7 years
- Continuous improvement
- Travel
Services Delivery Manager
Access Information Management —Peabody, MA
- $75,000 - $80,000 a year
- Remote
- 3 years
- Bachelor's degree
- Organizational skills
Quick Apply
Sr. Delivery Practice Manager, HCLS, AWS Professional Services, Healthcare & Life Sciences
Amazon Web Services, Inc. —Boston, MA
- $201,000 - $299,200 a year
- Full-time
- Computer science
- Azure
- Oracle
- AD&D insurance
- Health insurance
14d
Client Engagement Manager - Drug Delivery & Medical Devices
PA Consulting —Boston, MA
- $150,000 - $180,000 a year
- Full-time
- Hybrid work
- Office
- Senior level
- Leadership
- Profit sharing
- Commuter assistance
Quick Apply
Technology Strategy Innovation and Delivery Transformation Manager
Deloitte —Boston, MA
- $155,600 - $306,800 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Product management
Warehouse Manager | Delivery Route Warehouse Manager
Room & Board —Billerica, MA
- $76,000 - $96,000 a year
- Full-time
- Customer service
- Mid-level
- Residential
- Profit sharing
- 401(k) matching
Assistant Manager - Final Mile Delivery
Pillar Logistics —Westwood, MA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Mentoring
Quick Apply
Solutions Delivery Manager - Semantic Enterprise Data & AI Enablement Lead -Hybrid Boston or Webster
MAPFRE —Boston, MA
- $121,000 - $182,000 a year
- Azure
- Computer Science
- 8 years
- Profit sharing
- Health savings account
13d
Site Lead / Operator - Site Prep and Structure Delivery
Outdoor Personia —Bellingham, MA
- $30 - $40 an hour
- Full-time
- Management
- Construction site
- Heavy equipment operation
- Profit sharing
- Paid training
Quick Apply
Site Lead / Operator - Site Prep and Structure Delivery
Outdoor Personia —Blackstone, MA
- $30 - $40 an hour
- Full-time
- Management
- Construction site
- Heavy equipment operation
- Profit sharing
- Paid training
Quick Apply
Truck Driver - Crew Leader
TOBIN SCIENTIFIC —Peabody, MA
- $26 - $28 an hour
- Weekends as needed
- Customer service
- 5 years
- CDL
- Paid holidays
- Disability insurance
Quick Apply
13d
Site Lead / Operator - Site Prep and Structure Delivery
Outdoor Personia —Franklin, MA
- $30 - $40 an hour
- Full-time
- Management
- Construction site
- Heavy equipment operation
- Profit sharing
- Paid training
Quick Apply
Site Lead / Operator - Site Prep and Structure Delivery
Outdoor Personia —Hopedale, MA
- $30 - $40 an hour
- Full-time
- Management
- Construction site
- Heavy equipment operation
- Profit sharing
- Paid training
Quick Apply
Senior Project Manager- Capital Project Delivery
CBRE —Boston, MA
- $110,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
- Health insurance
- Dental insurance
Principal, Enterprise Program Delivery Excellence- Program Manager
Waters Corporation —Milford, MA
- $108,500 - $180,500 a year
- Hybrid work
- Engineering
- Travel
- Mentoring
Service Delivery Manager (On Site)
Cognizant —Boston, MA
- $89,000 - $166,000 a year
- Full-time
- Hybrid work
- 11+ years
- Office
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
Oracle CPQ Solution and Delivery Lead - Manager
Accenture —Boston, MA
- $87,400 - $266,300 a year
- Full-time
- Oracle
- 5 years
- US work authorization
- Paid holidays
- Disability insurance
4d
Delivery and Success Manager (Boston)
Ketryx —Boston, MA
- $90,000 - $115,000 a year
- Full-time
- Hybrid work
- Engineering
- Product management
- Mentoring
- Paid time off
Quick Apply
Client Delivery Manager
Abacode —Woburn, MA
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- Contracts
Program & Delivery Manager, Applications & Strategic Initiatives
Liberty Companies LLC —Braintree, MA
- Full-time
- 6 years
- Oracle
- Office

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delivery manager jobs near massachusetts

Program Manager, Delivery - CCaaS

TELUS Digital -
Boston, MA

Apply Now

Job Details

Full-time
$124,800 - $156,000 a year

Qualifications

Project reporting
Application Integration
Financial forecasting
Financial operations
Project development phase management
7 years
ITIL Certification
Resource allocation (project management tasks)
Project change management
Software implementation
Enterprise solutions implementation
Application deployment
Project communication management
Global team management
Budget forecasting
Team development
Technical solutions implementation
Collaboration with product development teams
Change management for system development
Engineering project budget management
Continuous improvement
Issue tracking
Leading team collaboration initiatives
Software testing
Management reporting
Variance analysis reporting
Agile software development
Telephone systems
Workshop facilitation experience
AI-driven automation

Full Job Description

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location and Flexibility

Our Program Manager, Delivery - CCaaS will be an integral part of our CX Transformation team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S with travel to clients and TELUS Digital offices expected.

The Opportunity

As a Program Manager, Delivery - CCaaS, you’ll partner with engineering and product leaders to drive contact center technology programs from start to finish. We seek an experienced delivery lead with exceptional program management skills who is comfortable connecting the dots across many stakeholders to drive business value. You’ll lead a cross-functional team and employ effective project and change management controls to drive delivery on time, in scope, and within budget. This role requires some travel to clients and other offices, including our contact centers, and is highly client-facing, requiring confidence leading executive discussions, delivery governance forums, and complex stakeholder environments.

Responsibilities

Lead end-to-end delivery of business-critical contact center solutions, including planning, design, implementation, testing, training, deployment, and structured handoff to client operations or support teams.
Own program-level governance for CCaaS engagements, including integrated project plans, dependency management across vendors and carriers, risk and issue management, change control, and delivery status reporting.
Provide strong program leadership to cross-functional, international delivery teams, setting clear direction, expectations, and accountability while fostering collaboration and continuous improvement.
Champion effective communication by delivering timely and tailored updates for various internal audiences, including engineering teams, product managers, marketing partners, and C-level executives. Comfort in translating technical solutions for business and executive audiences is critical.
Drive and govern Agile and hybrid delivery lifecycles appropriate for CCaaS implementations, ensuring alignment across technology, telephony, and operational readiness milestones.
Manage project-level budgets, forecasts, and financials, including resource planning, utilization tracking, and variance management, to ensure delivery within approved scope and funding.
Be a flexible and adaptive leader, applying appropriate frameworks to suit the contact center’s evolving needs and the team's working style.
Encourage and lead an engaging team environment, celebrating wins, learning from setbacks, and fostering a sense of shared purpose.
Show a high degree of agency, proactively identifying opportunities and overcoming obstacles to ensure the team and solutions are set up for success.

Qualifications

7+ years of experience in the software development industry in a role such as Technical Project Manager, Delivery Manager, Engagement Lead or Program Manager.
Experience in deploying and maintaining contact center solutions (e.g., Genesys, Amazon Connect, Five9, Google CES), and comfort communicating the business case for change decisions and long-term value for investment.
Proven expertise in managing complex program dependencies, specifically across third-party vendors, telephony carriers, and internal technical teams to ensure seamless platform integration and cutover.
Strong financial acumen with experience tracking project budgets, managing resource utilization, and conducting variance analysis to ensure large-scale programs remain fiscally on track
Demonstrated empathy and confidence in managing complex software products with multiple internal stakeholders.
An experienced delivery leader who can assess, escalate, and communicate technical or process risks and issues across platforms and teams, partnering closely with architects and engineers.
An expert communicator who can run workshops and structured meetings to align internal stakeholders on enterprise business goals.
Adept at leveraging AI-powered tools and platforms for personal and professional use, and to act as a champion for AI adoption across teams.
Program and delivery certifications such as PMP, SAFe Agilist, Scrum Master, or ITIL are a plus.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

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Compensation Range: $124.8K - $156K

Apply Now

Refine Your Search

delivery manager jobs in massachusetts

Program Manager, Delivery - CCaaS

Services Delivery Manager

Sr. Delivery Practice Manager, HCLS, AWS Professional Services, Healthcare & Life Sciences

Client Engagement Manager - Drug Delivery & Medical Devices

Technology Strategy Innovation and Delivery Transformation Manager

Warehouse Manager | Delivery Route Warehouse Manager

Assistant Manager - Final Mile Delivery

Solutions Delivery Manager - Semantic Enterprise Data & AI Enablement Lead -Hybrid Boston or Webster

Site Lead / Operator - Site Prep and Structure Delivery

Site Lead / Operator - Site Prep and Structure Delivery

Truck Driver - Crew Leader

Site Lead / Operator - Site Prep and Structure Delivery

Site Lead / Operator - Site Prep and Structure Delivery

Senior Project Manager- Capital Project Delivery

Principal, Enterprise Program Delivery Excellence- Program Manager

Service Delivery Manager (On Site)

Oracle CPQ Solution and Delivery Lead - Manager

Delivery and Success Manager (Boston)

Client Delivery Manager

Program & Delivery Manager, Applications & Strategic Initiatives

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