Top 5191 Non clinical Jobs in Massachusetts

Care Navigator (Remote - Massachusetts)
CareSource —Massachusetts
- $41,200 - $66,000 a year
- Full-time
- Remote
- Basic math
- HIPAA
- Mid-level
Associate II, Quality Control
Moderna, Inc. —Marlborough, MA
- $63,200 - $100,900 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Organizational skills
- Paid time off
- Adoption assistance
Quality Associate
Podimetrics —Somerville, MA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- English
- Mid-level
- Office
- Paid parental leave
- Health savings account
Quick Apply
9d
Admin and QA Coordinator
Beth Israel Lahey Health —Boston, MA
- $24.98 - $33.62 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
Clinical Analyst Appeals (Remote)
Beth Israel Lahey Health —Charlestown, MA
- $93,142 - $124,800 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
Clinical Research Coordinator
Beth Israel Lahey Health —Boston, MA
- $21.64 - $26.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
10d
Clinical Trial Associate
Deciphera Pharmaceuticals —Waltham, MA
- $90,000 - $124,000 a year
- Full-time
- Hybrid work
- Mid-level
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Research Associate II, Bioanalytical
Keros Therapeutics —Lexington, MA
- $62,000 - $87,000 a year
- Full-time
- Bachelor's degree
- Communication skills
- Entry level
Quality Associate
Biocytogen —Waltham, MA
- $55,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Master's degree
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Health Information Management Assistant 2 (Hybrid)
Beth Israel Lahey Health —Boston, MA
- $19.00 - $25.57 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Quality control
Clinical Research Coordinator I
Beth Israel Lahey Health —Boston, MA
- $21.64 - $26.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
10d
Clinical Research Assistant II
Beth Israel Lahey Health —Boston, MA
- $19.23 - $31.25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
Member Support Coordinator
Interwell Health —Boston, MA
- Remote
- Administrative experience
- SharePoint
- Communication skills
Quick Apply
Project Coordinator
Beth Israel Lahey Health —Boston, MA
- $23.15 - $31.16 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
Shipping and Receiving Specialist (RLT)
Mariana Oncology —Watertown, MA
- $57,800 - $107,300 a year
- Full-time
- Continuous improvement
- Experience equivalent to degree accepted
- Senior level
Quick Apply
Undergraduate Program Assistant
Boston College —Chestnut Hill, MA
- $24.78 - $30.96 an hour
- Full-time
- High school diploma or GED
- University
- Bachelor's degree
- Paid holidays
- Health insurance
Clinical Research Coordinator II, Pulmonary
Beth Israel Lahey Health —Burlington, MA
- $19.23 - $30.77 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
Research Assistant III Non-Lab (Research Project and Data Assistant)
Harvard University —Cambridge, MA
- Full-time
- Hybrid work
- Microsoft Outlook
- University
- Psychology
- Commuter assistance
- Health insurance
Research Assistant I
Beth Israel Lahey Health —Boston, MA
- $19.23 - $26.44 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
2d
Patient Information Specialist – Emergency Department (Full Time)
Beth Israel Lahey Health —Boston, MA
- $19.50 - $30.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA

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Care Navigator (Remote - Massachusetts)

CareSource -
Massachusetts

Apply Now

Job Details

Full-time
$41,200 - $66,000 a year

Qualifications

Customer communication
Basic math
High school diploma or GED

Full Job Description

Job Summary:

The Care Navigator is responsible for conducting telephonic interactions, documenting service activities, and supporting administrative functions that enhance member satisfaction. Care Navigators also contribute to core operations including intake, triage, scheduling coordination, provider and member engagement, centralized documentation, and escalations.

Essential Functions:

Conducts outreach to members and providers to confirm service details, coordinate scheduling, address general inquiries, and ensure accurate documentation of care coordination activities.
Coordinate services by working with providers, community partners, and member/ caregivers to manage scheduling, service updates, and administrative changes, as needed
Serves as a support resource for member and provider requests, escalations, or concerns by coordinating responses and ensuring issues are routed or addressed promptly
Collaborates with the care team, providers, and other partners as needed to support member service requests and ensure smooth communication and continuity across care activities
Initiate outreach to members, vendors, providers, and/or vendors/suppliers to follow up on non-clinical matters assigned by the Care Team (e.g., including authorization status, DME status, appointment scheduling and prescription assistance)
Provide administrative support as assigned
Assist members and the Care Team with solving health plan related concerns, i.e. claims follow up or prior auth status, etc.
Help members schedule transportation to medical appointments; assist members with booking issues
Support targeted member outreach campaigns when there is an event that has the potential to broadly impact our membership’s wellness, such as agency closures, hazardous/catastrophic events (e.g., power outages, fires, inundations)
Coordinates interpreting and translation supporting services for the member (including ADA compliance)
Obtain documents/forms that allow Care Team to speak with members and/or representatives on the member’s behalf in accordance with HIPAA laws – e.g., Release of Information (ROI), Oral Disclosure of Protected Health Information
Assist leadership with the development, refinement and enhancement of programs, initiatives, processes, policies, workflows, and projects
Mentor for new Care Navigation Specialist – during and beyond their orientation period, if needed
Maintain accurate documentation and maintenance of member records and alignment with regulatory standards, ensuring timely distribution to appropriate internal teams or provider partners as needed
Follow established standards of practice, internal policies, and procedures to ensure compliance with contractual obligations and applicable regulatory requirements
Identify member and provider needs and facilitates referrals to appropriate internal teams such as care management or community-based support programs
Performs any other job related duties as requested.

Education and Experience:

High School or GED required
One (1) year of related experience in a health-related service field required

Competencies, Knowledge and Skills:

Critical thinking and troubleshooting skills
Strong customer service and problem-solving skills
Ability to work in multiple systems, often simultaneously
Clear, concise, and effective oral and written communication
Strong time management and demonstrated ability to work independently
Flexibility to adapt to business needs
Motivated team player
Excellent organizational skills
High attention to detail and accuracy
Basic arithmetic skills required
Proficiency in Microsoft Office Suite

Licensure and Certification:

None required

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time
Travel is not typically required

Compensation Range:

$41,200.00 - $66,000.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Hourly

Organization Level Competencies

Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

Apply Now

Refine Your Search

non clinical jobs in massachusetts

Care Navigator (Remote - Massachusetts)

Associate II, Quality Control

Quality Associate

Admin and QA Coordinator

Clinical Analyst Appeals (Remote)

Clinical Research Coordinator

Clinical Trial Associate

Research Associate II, Bioanalytical

Quality Associate

Health Information Management Assistant 2 (Hybrid)

Clinical Research Coordinator I

Clinical Research Assistant II

Member Support Coordinator

Project Coordinator

Shipping and Receiving Specialist (RLT)

Undergraduate Program Assistant

Clinical Research Coordinator II, Pulmonary

Research Assistant III Non-Lab (Research Project and Data Assistant)

Research Assistant I

Patient Information Specialist – Emergency Department (Full Time)

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This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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