Top 4 Customer support representative massena Jobs in Massena, Ny

Customer Support Representative - Massena
Citizen Advocates, Inc. —Massena, NY
- $17 - $22 an hour
- Part-time
- HIPAA
- High school diploma or GED
- Clinic
Quick Apply
Patient Representative
Massena Hospital —Massena, NY
- $19.08 - $27.99 an hour
- Part-time
- Mid-level
Quick Apply
1d
Environmental Technician - Massena, NY
WM —Massena, NY
- $20 - $23 an hour
- Full-time
- No experience needed
- High school diploma or GED
- Driver's License
- Employee stock purchase plan
- Paid holidays
Senior Teller
Community Financial System, Inc. —Massena, NY
- $19.00 - $25.60 an hour
- 18 years or older
- Mid-level
- Office
- Paid holidays
- Health insurance

More jobs to discover

Find similar jobs that you might be interested in.

Patient Representative
Massena Hospital —Massena, NY
Responsible for the collection of monies, cash drawer balancing, and resolution of any cash drawer discrepancies. Schedule: Variable 7am - 5pm, Monday-Friday.
$19.08 - $27.99 an hour
Quick Apply
1d
Patient Representative
Canton - Potsdam Hospital —Potsdam, NY
Advanced technical training and/or certification. Administrative & Scheduling Duties: Manage clerical tasks such as scheduling, referrals, phone communication,…
$19.46 - $28.55 an hour
Quick Apply
1d

I want to receive the latest job alert for customer support representative massena in massena, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support representative massena jobs near massena, ny

Patient Technician jobs in Fresno, CA

Patient Representative jobs in Wilmington, NC

Sales Representative jobs in New York, NY

Patient Representative jobs in Midlothian, VA

Patient Care Associate jobs in Brooklyn, NY

Patient Representative jobs in Richmond, CA

Patient Representative jobs in Newport News, VA

Environmental Technician jobs in Long Beach, CA

Mri Technician jobs in Murrieta, CA

Environmental Technician jobs in Washington State

Environmental Technician jobs in Turlock, CA

Overnight Pharmacy Technician jobs in North Carolina

Environmental Health Specialist jobs in California

Environmental Technician jobs in East Bay, CA

Environmental Health Safety jobs in Richmond, VA

Senior Teller jobs in San Bernardino, CA

Bank Teller jobs in Grand Rapids, MI

Bank Teller jobs in Fremont, CA

Senior Teller jobs in Ramsey, NJ

Bank Teller jobs in Ames, IA

Customer Support Representative - Massena

Citizen Advocates, Inc. -
Massena, NY

Quick Apply

Job Details

Part-time
$17 - $22 an hour

Qualifications

Customer communication
Employee relationship building
High school diploma or GED

Full Job Description

SUMMARY/OBJECTIVE:
The CSR is a multi-function position. This important position represents Citizen Advocates first contact with our clients. All CSR's will greet each client in a professional and friendly manner. CSR's will help in maintaining clinic operations with a focus on front window check in/out and all related customer support activities.

Essential Functions (Job Duties)
1. Conduct all intake activities for clients presenting at window, per intake procedures. Always verify and update information as applicable.
2. Refer client to insurance CSR as appropriate.
3. Responsible for entering all data into Netsmart immediately and accurately.
4. Collect any co pay due for that day's service as well as any outstanding balances in accordance with agency policies and procedures for fee schedules and collection. Log this amount on the deposit tracking sheet.
5. Open new screenings in Netsmart for all new clients.
6. Responsible for indicating client arrival on HER.
7. General continuous observation of waiting room for safety and environment.
8. Schedule all follow up appointments in accordance with clinician recommendation, ensuring clients are receiving no more than recommended appointments in advance.
9. Refill the supply of new client paperwork packets.
10. Process clinician work order requests, if applicable.
11. Follow all federal and state confidentiality laws re: HIPAA and CFR42.
12. Maintain clean equipment and uncluttered, safe, functional and effective work area.
13. Triage all incoming calls immediately and evaluate if crisis or standard call. Transfer call when appropriate to correct department or begin the process of helping caller with need (such as scheduling/intake process etc.).
14. Assist with continual review of the schedule to back fill and work the therapist need sooner list.
15. Complete all training required (Relias website) to perform any CSR duties.
16. Develop and maintain constructive and cooperative working relationships with all CABHS staff.
17. Transfer phones at end of shift to answering service (Malone/Saranac Lake clinic) providing accurate information to call center each night, if applicable.
18. Prepare daily deposit.
19. Scanning and attaching documents into Netsmart.
20. Assist in all other customer support duties as needed or directed by supervisor.
21. Respond to messages with the answering service.

Competencies
1. Confidentiality
2. Crisis Management
3. Customer/Client Focus
4. Problem Solving/Analysis
5. Time Management
6. Communication Proficiency
7. Teamwork Orientation
8. Technical Capacity
9. Comply with all CABHS policies and procedures

Position Type/Expected Hours of Work
Part Time Hours
Clinic working hours:

Malone Clinic-variable hours, hours of operation are M, W, F 8a-5p, T, Th 8a-7p
Massena Clinic-variable hours, hours of operation are M, T, W, F 8a-5p, Th 8a-7p
Saranac Lake Clinic-variable hours, hours of operation are M, Th 8a-7p, T, W, F 8a-5p
Crisis and Recovery Center- 24-hour operation. Schedule determined by supervisor to meet location/departmental needs.

Hours and schedules may vary depending on Company need and workload. Employees will be given as much notice as possible when such changes occur.

Travel
Occasional to frequent depending on need

Required Education and Experience
1. High school diploma or equivalent.
2. Work with mental health or substance use populations preferred.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Quick Apply

Refine Your Search

customer support representative massena jobs in massena, ny

Customer Support Representative - Massena

Patient Representative

Environmental Technician - Massena, NY

Senior Teller

More jobs to discover

I want to receive the latest job alert for customer support representative massena in massena, ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected