Top 142 Member service representative Jobs in Maumee, Oh

iMember Service Representative (iMSR)
SUN FEDERAL CREDIT UNION —Maumee, OH
- $18.76 - $22.28 an hour
- Full-time
- Basic math
- High school diploma or GED
- Typing
- Paid training
- Wellness program
Quick Apply
4d
Registration Representative / FT / Days
Wood County Hospital Assn —Bowling Green, OH
- Full-time
- Hospital
- No experience needed
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
11d
Associate Customer Care Specialist
Medical Mutual of Ohio —Rossford, OH
- Monday to Friday
- Remote
- Computer literacy
- High school diploma or GED
- Business Administration
- Health savings account
- Disability insurance
Registration Representative / Per Diem
Wood County Hospital Assn —Bowling Green, OH
- Per diem
- Hospital
- No experience needed
- High school diploma or GED
Quick Apply
12d
Patient Support Specialist
Total Respiratory & Rehab —Maumee, OH
- Overtime
- Background check
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
Customer Service Representative
Planet Fitness —Toledo, OH
- $12 an hour
- 18 years or older
- Entry level
- Profit sharing
- Health insurance
Quick Apply
2d
Customer Service and Call Center
Appliance Center —Maumee, OH
- $15 - $16 an hour
- Full-time
- Communication skills
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Teller (Full & Part-Time)
Toledo Urban Federal Credit Union —Toledo, OH
- From $15 an hour
- Part-time
- Customer service
- Basic math
- Office
Quick Apply
12d
Customer Service Representative - State Farm Agent Team Member
Rachel Beranek - State Farm Agent —Toledo, OH
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Service Representative Perrysburg
Plato’s Closet —Perrysburg, OH
- $11 - $12 an hour
- Part-time
- Ability to walk for extended periods
- Merchandising
- 16+ years old
- Paid holidays
- Disability insurance
Quick Apply
11d
Customer Service Representative
U-Haul —Toledo, OH
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Business Development Sales Representative (SDA101926)
SelectQuote —Ohio
- $50,000 - $80,000 a year
- Overtime
- Remote
- 1 year
- Entry level
- Paid training
- Health insurance
2d
Spectrum - Outside Sales - Virtual Hiring Event! (40K Base Salary + Uncapped Commission)
Spectrum —Bowling Green, OH
- $75,000 - $105,000 a year
- Weekends as needed
- English
- Office
- Residential
- Mileage reimbursement
- Health insurance
5d
Sales Account Manager
Flow Control Group —Ohio
- Full-time
- Microsoft Outlook
- Mid-level
- Organizational skills
- Mileage reimbursement
- Paid holidays
Quick Apply
Outside Sales Consultant
Bath Fitter —Toledo, OH
- Full-time
- Background check
- Clean driving record
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Sunroom Sales Representative
Great Day Improvements: A Family of Brands —Perrysburg, OH
- $100,000 - $200,000 a year
- Weekends as needed
- Basic math
- Mid-level
- High school diploma or GED
- Paid training
- Disability insurance
CLUB Customer Service Outfitter Part-Time
Bass Pro Shops —Rossford, OH
- Part-time
- No high school diploma
- Ability to climb stairs
- High school diploma or GED
- Paid holidays
- Dental insurance
Customer Service Representative - State Farm Agent Team Member
Christian Etheridge - State Farm Agent —Toledo, OH
- $30,000 - $70,000 a year
- Full-time
- Sales
- Office
- Communication skills
- Profit sharing
- Paid time off
Quick Apply
Day Member Services
Planet Fitness - TG3E/CM3 —Bowling Green, OH
- Part-time
- 18 years or older
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Retail Associate
Ross Stores —Holland, OH
- Merchandising
- Sanitation
- Ability to lift 25 pounds

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iMember Service Representative (iMSR)

SUN FEDERAL CREDIT UNION -
Maumee, OH

Quick Apply

Job Details

Full-time
$18.76 - $22.28 an hour
4 days ago

Benefits

Paid training
Wellness program
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
On-the-job training
Parental leave
401(k) 6% Match
Employee assistance program
Vision insurance
401(k) matching
Credit union membership
Flexible schedule
Referral program

Qualifications

Computer operation
Financial sales
Basic math
Financial software
High school diploma or GED
Payment Processing Systems
Video communication
Desktop applications
Assisting with digital banking services
Typing
Public relations
Productivity software

Full Job Description

The Interactive Member Service Representative (iMSR) is responsible for delivering extraordinary service to members and guest members while processing accurately and efficiently a variety of transactions and inquiries remotely. Adheres to applicable policies and procedures and displays the ability to solve a wide range of problems, think, reason and learn. iMSRs proactively suggest appropriate products and services to enhance and deepening member relationships and consistently demonstrate the “People Caring about People” mission of Sun Federal Credit Union in each member interaction.

ESSENTIAL DUTIES & RESPONSIBILITIES

Employee must effectively carry out the following essential duties and responsibilities of this position in a manner that consistently demonstrates Sun Federal’s mission, values and culture. Other duties may be assigned.

1) Assumes responsibility for enhancing and deepening member relationships.

a) Provides extraordinary service by being knowledgeable, engaging with members, making members feel valued and consistently apply defined sales and service standards.

b) Educates members on the use of Interactive Teller Machines (ITM’s) and provides technical support via video service technology.

c) Processes accurately and efficiently a variety of transactions via remote technology; including, but not limited to: identifying and responding to account inquires and questions, processing payments (including transfers), handling card service inquires and requests, reviewing check holds and releasing holds within defined parameters, account maintenance, etc.

d) Demonstrates a strong ability to identify, analyze and solve problems with varying degrees of complexity.

e) Understands and answers members’ questions and concerns by actively listening and offering guidance to appropriate products and services.

f) Identifies and makes appropriate referrals for members that will result in members saving better, borrowing smarter and improving overall financial wellness.

g) Looks for ways to enhance member relationships by building trust and confidence.

h) Maintains and projects the Credit Union’s professional reputation. Maintains privacy of member account information.

i) Promptly reports malfunctions of interactive service equipment to manager.

2) Assumes responsibility for achieving goals.

a) Meets specific goals for member service, communication, accuracy and balancing.

b) Adheres to all regulatory and credit union established policies and procedures.

c) Researches and resolves complex member service issues with limited supervision.

3) Assumes responsibility for related duties as required or assigned.

a) Follows applicable security, member identification, and fraud prevention policies, procedures and practices. Assures member verification is handled according to SFCU policies for all transactions.

b) Achieves and maintains required certifications, including compliance.

c) Maintains a high degree of knowledge in all credit union programs, ensuring quality service and accuracy is delivered to SFCU members.

d) Takes responsibility for retaining member relationships.

e) Takes ownership of problems, show empathy and apologize for errors and follow up appropriately.

f) Utilizes member feedback to enhance service quality, create equitable solutions and increase member loyalty.

g) Keeps manager informed of activities and of any significant problems or concerns.

h) Completes required reports and records accurately and promptly.

i) Attends meetings as required.

j) Ensures that work area is clean, secure, and well maintained.

k) Perform related clerical duties as required.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to successfully pass background checks.

Education/Certification: High school graduate or equivalent.

Required Knowledge: Good understanding of member services and products provided.

Experience Required: One to three years of experience in a retail service environment or teller/cashier experience is preferred.

Skills/Abilities: Must be able to handle high volume transactions in a fast paced video service/banking environment. Excellent analytical, verbal, written, communication, public relations and interpersonal skills. Must be able to learn and use a variety of software applications such as Microsoft Office, UGenius (Video Banking) and the Credit Union’s core processing systems. Ability to multi-task by operating multiple monitors and software systems at the same time. Must have accurate keyboarding skills. Professional appearance and attitude. Ability to operate related computer applications and other business equipment.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

Mathematics Ability: Ability to perform basic math skills and to use decimals to compute ratios and percent’s, and to draw and interpret graphs.

Language Ability: Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and use adjectives and adverbs. Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.

Employee Benefits

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Tuition Reimbursement, Promote From Within Philosophy, Professional Development, Work/Life Balance, Paid Vacation and Sick time, 11 Paid Holidays, Weekends and Evenings Free, 401(k) with 6% Match, Employer-Paid Pension, Incentive Pay, EAP, Medical, Dental, Vision, Life, Long-Term Disability Insurance, Employer H.S.A. Contribution, Wellness Program and Rewards, Credit Union Membership, Financial Wellness Education

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Job Type: Full-time

Pay: $18.76 - $22.28 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Parental leave
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

member service representative jobs in maumee, oh

iMember Service Representative (iMSR)

Registration Representative / FT / Days

Associate Customer Care Specialist

Registration Representative / Per Diem

Patient Support Specialist

Customer Service Representative

Customer Service and Call Center

Teller (Full & Part-Time)

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative Perrysburg

Customer Service Representative

Business Development Sales Representative (SDA101926)

Spectrum - Outside Sales - Virtual Hiring Event! (40K Base Salary + Uncapped Commission)

Sales Account Manager

Outside Sales Consultant

Sunroom Sales Representative

CLUB Customer Service Outfitter Part-Time

Customer Service Representative - State Farm Agent Team Member

Day Member Services

Retail Associate

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