Go Beyond 2031 – Pillar 1: Student Success
- Serves as the primary point of contact for the Thomas College of Business and Economics by answering, screening, and directing telephone calls, emails, and visitors.
- Provides exceptional customer service to students, prospective students, parents, faculty, staff, alumni, employers, and external constituents, directing inquiries to the appropriate university offices when necessary.
- Provides guidance to students regarding university procedures, including academic requirements, registration, drop/add, withdrawals, and referral to appropriate campus resources.
- Assists with faculty personnel processes, including onboarding of new faculty and related documentation to support continuity of instruction and student success.
Go Beyond 2031 – Pillar 2: Employee Success
- Provides administrative support to the Dean, Department Chairs, faculty, and college leadership in the daily operation of the College.
- Coordinates travel arrangements, hotel accommodations, procurement requests, and other administrative activities in accordance with university policies.
- Coordinates with publishers and vendors regarding instructional materials, supplies, and departmental needs.
- Assists with supervision and training of student employees and work-study students, as assigned.
Go Beyond 2031 – Pillar 3: Community Engagement
- Assists with planning and coordinating meetings, workshops, special events, advisory board meetings, recognition ceremonies, and other college activities. Work outside normal business hours may occasionally be required.
- Coordinates logistics and administrative support for guest speakers, advisory board members, alumni, employers, and community partners participating in College activities.
Go Beyond 2031 – Pillar 4: Institutional Excellence
- Receives, sorts, and distributes incoming mail and deliveries for the College.
- Maintains professional communications and administrative processes that support the efficient operation of the College.
- Performs other duties as assigned by the Dean.
Go Beyond 2031 – Pillar 1: Student Success
- Provides administrative support for the Passport to Professional Success Program.
- Assists with student participation tracking, communications, scheduling, reporting, and documentation.
- Coordinates logistics for Passport programming, workshops, and events.
- Assists students, faculty, and staff with Passport-related questions and processes.
- Maintains Passport records and assists with data collection and reporting.
Go Beyond 2031 – Pillar 2: Employee Success
- Supports faculty and staff participating in Passport programming and related student engagement initiatives.
Go Beyond 2031 – Pillar 3: Community Engagement
- Assists with coordinating Passport activities involving employers, alumni, and community partners.
Go Beyond 2031 – Pillar 4: Institutional Excellence
- Supports continuous improvement initiatives related to the Passport Program.
- Assists in maintaining accurate Passport records and documentation to support institutional reporting and assessment.
Go Beyond 2031 – Pillar 1: Student Success
- Processes registration overrides and other student record transactions as directed by the Dean or college leadership.
- Tracks faculty advising assignments and assists students in identifying their assigned advisors.
- Assists with prerequisite notifications and administrative course drops as directed.
Go Beyond 2031 – Pillar 2: Employee Success
- Records minutes for college meetings and prepares them for review, approval, and distribution.
- Assists in preparing reports, spreadsheets, correspondence, and other administrative documents supporting College operations.
Go Beyond 2031 – Pillar 4: Institutional Excellence
- Maintains confidentiality of student, faculty, staff, and university records in accordance with university policies and applicable regulations.
- Enters and maintains course scheduling information and related academic data within university scheduling systems.
- Assists with course scheduling entry, revisions, and maintenance of scheduling records.
Go Beyond 2031 – Pillar 2: Employee Success
- Collects, organizes, and maintains course syllabi and other academic records.
- Compiles student evaluation reports, distributes results to faculty, and maintains confidential files.
- Tracks textbook adoptions and communicates submission deadlines to faculty.
Go Beyond 2031 – Pillar 4: Institutional Excellence
- Maintains departmental files, forms, records, and electronic document repositories in accordance with university record retention guidelines.
Go Beyond 2031 – Pillar 1: Student Success
- Coordinates maintenance requests for classrooms, offices, conference rooms, laboratories, and instructional equipment to ensure an effective learning environment.
Go Beyond 2031 – Pillar 2: Employee Success
- Maintains office and instructional supplies for faculty and staff.
- Assists with building access and key distribution in accordance with university procedures.
Go Beyond 2031 – Pillar 3: Community Engagement
- Coordinates room reservations and event scheduling through the university scheduling system (EMS) for College meetings, programs, and community events.
Go Beyond 2031 – Pillar 4: Institutional Excellence
- Maintains departmental bulletin boards and approves postings in accordance with university guidelines.
- Monitors printers, copiers, audiovisual equipment, and other office technology to ensure operational readiness.
- Assists with maintaining the College’s electronic display boards and other approved communication platforms.
Supports All Four Go Beyond 2031 Strategic Pillars
- Demonstrates proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Banner, EMS, and other university administrative systems.
- Utilizes technology to maintain records, prepare reports, communicate effectively, and support college operations.
- Learns and effectively uses new software applications and technologies adopted by the University and College.
- Utilizes approved AI-enabled technologies and digital tools, where appropriate, to improve operational efficiency, data management, communication, and customer service while maintaining data privacy and institutional security.
