Top 4 Guest services manager Jobs in Mayagüez Pr

General Manager
COSTA MANAGEMENT LLC —Isabela, PR
- Weekends as needed
- Spanish
- English
- Senior level
Quick Apply
Guest Experience Agent
IHP Hospitality —Aguadilla, PR
- From $10.75 an hour
- Weekends as needed
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Guest Services Agent
Royal Isabela (Costa Management LLC) —Isabela, PR
Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner.
Quick Apply
Runner de Hotel
La Jamaca Hotel —Lajas Municipio, PR
Manages documentation related to front desk and hotel amenities such as spa, masages among others. Supporting front desk operations with check-ins, check-outs,…
From $11.25 an hour
Quick Apply
6d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Property Manager
Tenle LLC —Columbus, OH
Provide full property support, including phone support, typing, reports, filing and distribution of correspondence. Must have valid Driver License.
$75,000 - $85,000 a year
Quick Apply
Property Manager
Wagenbrenner Management, Inc. —Columbus, OH
Previous management experience; responsibility for operational results, sales, marketing and staff supervision; residential property management; ability to…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for guest services manager in mayagüez pr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest services manager jobs near mayagüez pr

Insurance Agent jobs in Ocala, FL

Guest Ranch jobs in Arizona

Guest Service Agent jobs in Buffalo, NY

Guest Service Agent jobs in Hartford, CT

Guest Service Agent jobs in Tacoma, WA

Guest Service Agent jobs in Royal Oak, MI

General Manager jobs in Reno, NV

Security Manager jobs in North Carolina

General Manager jobs in Willoughby, OH

General Contractor jobs in Fort Lauderdale, FL

Customer Success Manager jobs in Houston, TX

General Manager jobs in Alabama

General Manager jobs in Charleston, SC

Town Manager jobs in New Hampshire

General Manager

COSTA MANAGEMENT LLC
Isabela, PR

Quick Apply

Job Details

Full-time

Qualifications

Spanish
English
Food and beverage industry expertise
Senior leadership

Full Job Description

General Manager – Luxury Resort

Isabela, Puerto Rico | Full-Time | Hospitality & Resort Operations

About Us

Nestled along the stunning coastline of Isabela, our luxury resort offers an unparalleled experience of refined leisure, wellness, and elevated service. With expansive grounds, high-end accommodations, fine dining, golf, and curated guest experiences, we are redefining destination hospitality in Puerto Rico.

As we scale our operations and prepare for continued growth, we are seeking an accomplished General Manager to lead our resort multidisciplinary team and deliver exceptional service, operational discipline, and strategic alignment across all departments.

The Role

The General Manager is the most senior operational leader on property, responsible for the day-to-day management and long-term performance of the resort. This includes full oversight of all operating departments, Guest Services, Housekeeping, Engineering & Landscaping, Food & Beverage, Spa & Wellness, Golf Operations, and Guest Experience.

Reporting directly to ownership, this individual is expected to uphold the brand’s luxury standards, lead with integrity, and drive excellence in every guest and employee interaction.

Key Responsibilities

Lead, supervise, and inspire staff to achieve operational and service excellence
Oversee performance in financial, guest experience, operational, and workforce-related key results
Uphold brand identity and guest satisfaction across all service touchpoints
Maintain full profitability margins responsibility with a strong focus on cost control, labor management, and revenue optimization
Support coordination of group events, golf activities, and F&B service quality in collaboration with departmental leaders
Ensure resort compliance with all applicable safety, regulatory, and environmental standards
Promote a positive, accountable, and high-performance work culture across the organization
Coordinate directly with ownership and stakeholders on strategic initiatives and reporting
Champion continuous improvement, innovation, and cross-functional alignment

Who You Are

A proven leader with 10+ years in luxury hospitality/resort management, including experience in both Rooms and F&B divisions
Deep understanding of high-end service standards, personalized guest experiences, and team engagement
Strong business acumen with demonstrated success in financial management and indicators accountability
Experience working in complex, fast-paced environments requiring strong judgment, coordination, and follow-through
Spanish and English fluency required; local Puerto Rico experience strongly preferred

Location & Work Environment

This position is onsite in Isabela, Puerto Rico, and requires high visibility across the property, active involvement in day-to-day operations, and availability to work weekends, holidays, and irregular hours as required.

Performance Expectations

This role is measured through a Balanced Scorecard framework, focusing on:

Financial Performance
Guest Experience
Operational Execution
People & Growth
Strategic Oversight

What We Offer

Opportunity to lead aspecialdestination resort in a breathtaking location
Highly visible leadership role with strategic growth opportunities
Committed ownership and cross-functional support
A professional and purpose-driven team culture

Ready to lead one of Puerto Rico’s most exclusive hospitality destinations?
Submit your résumé and a short cover letter outlining your leadership style and alignment with luxury service values.

EQUAL OPPORTUNITY EMPLOYER

Royal Isabela is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds.

Quick Apply

Refine Your Search

guest services manager jobs in mayagüez pr

General Manager

Guest Experience Agent

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for guest services manager in mayagüez pr

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected