Southwind Oral Surgery | Full-Time | Monday–Friday
Are you looking for a career where you can make a difference, grow professionally, and be part of an energetic team? Southwind Oral Surgery is a fast-growing oral surgery practice seeking a highly motivated Front Office Coordinator to join our exceptional team. We are dedicated to providing outstanding patient care while creating a positive, supportive, and professional work environment.
As the first and last point of contact for our patients, you will play a vital role in delivering an exceptional patient experience while helping keep our busy practice running smoothly.
What You'll Do
Responsibilities include, but are not limited to:
- Welcoming and checking in patients with a friendly, professional attitude
- Checking out patients and reviewing treatment plans, financial information, and follow-up instructions
- Scheduling appointments and managing provider schedules efficiently
- Coordinating referral management and communication with referring offices
- Verifying insurance benefits and obtaining necessary information prior to appointments
- Preparing and creating patient charts to ensure accurate and organized records
- Answering phones and assisting patients with questions and appointment requests
- Maintaining accurate patient information and documentation
- Supporting day-to-day front office operations in a fast-paced environment
- Collaborating with clinical and administrative team members to ensure excellent patient care
What We're Looking For
- Strong customer service and communication skills
- Excellent attention to detail and organizational abilities
- Ability to multitask and prioritize in a busy environment
- Positive attitude and team-oriented mindset
- Professional appearance and demeanor
- Experience in a dental or healthcare office is required
- Knowledge of insurance verification and scheduling systems is a plus
Why Join Southwind Oral Surgery?
- Be part of a rapidly growing and respected specialty practice
- Work alongside a supportive, talented, and dedicated team
- Enjoy a Monday–Friday schedule with no weekends
- Opportunities for growth and professional development
- Make a meaningful impact on patients during their surgical care journey
At Southwind Oral Surgery, we believe our people are our greatest asset. If you thrive in a fast-paced environment, enjoy helping others, and are looking for a rewarding career with growth potential, we'd love to hear from you!
Key Responsibilities (including but not limited to):
- Serve as the primary front desk contact by answering and directing all incoming calls, assisting patients, and communicating with referring offices.
- Schedule surgical procedures accurately and efficiently, ensuring all required information, documentation, and pre‑op steps are completed.
- Manage and process referrals from outside dental and medical offices, including tracking, organizing, and initiating new‑patient workflows.
- Coordinate new‑patient intake by gathering records, confirming insurance information, and preparing charts for clinical review.
- Support overall clinic operations by maintaining organized front desk systems, assisting with patient flow, and communicating effectively with the clinical team.
- Adapt to evolving needs of the practice, with the understanding that responsibilities may be modified or expanded as the business sees fit.
Qualifications:
A successful candidate brings strong communication skills, accuracy in a detail‑heavy environment, and the ability to stay organized while supporting both administrative and light clinical needs. The qualifications below reflect what’s required for this role:
- High school diploma or equivalent required.
- 1+ Years of experience in a Medical or Dental Office require
- Advanced multi‑line phone management skills, with the ability to handle a high call volume professionally and efficiently.
- Strong appointment‑scheduling accuracy, especially when coordinating surgical procedures and managing complex patient workflows.
- Excellent verbal and written communication skills, with a professional, patient‑focused approach.
- Proficiency with computers and practice‑management software, and the ability to learn new systems quickly.
- Strong organizational skills, including managing referrals, tracking documentation, and maintaining orderly front‑desk processes.
- Positive, team‑oriented attitude, with the ability to collaborate well and contribute to a supportive work environment.
- Ability to work effectively in a fast‑paced setting, balancing multiple responsibilities while maintaining accuracy and composure.
- Reliability, especially in managing time‑sensitive tasks and supporting daily clinic operations.
Benefits:
- Health Insurance
- Dental and Vision Insurance
- 401(k) Retirement Plan
- Bonus Potential
- Continuing Education Opportunities
- Supportive and professional team environment
Why Join Us?
If you’re passionate about delivering an exceptional patient experience, have strong front office coordination skills, and are looking for a long‑term role where you can grow and make a meaningful impact, we’d love to meet you.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of experience do you have scheduling appointments for multiple providers ?
- How would you rate your typing and computer navigation skills in a fast-paced office environment?
- Describe your experience scheduling appointments and managing provider schedules in a healthcare or dental office.
(Short answer)
Experience:
- Dental or Medical Office: 1 year (Required)
Work Location: In person
