Title
Computer Technician I
Department
Desktop Services
Reports to
Director of Desktop Services
Days
226
Revised: 06/15/2023
PRIMARY PURPOSE:
Provide computer service and support (hardware and software) for District personnel.
MINIMUM QUALIFICATIONS
Education and Certification Requirements
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High school graduate or GED equivalent
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A.S. in networking, computers, or equivalent schooling or work experience
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CompTIA certification in A+ preferred
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Experience installing, terminating, troubleshooting, servicing and maintaining low voltage cable infrastructure systems such as Category 5, Enhanced Category 5 and Category 6
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Valid Texas Driver’s License, a good driving record, and proof of insurance on vehicle used to travel in district
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Candidate must have satisfactory outcome of fingerprinting background check
Special Knowledge and Skills
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Basic knowledge of computer hardware/peripheral repair and troubleshooting is required
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Working knowledge of various communications, video and network test equipment
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Knowledge of Microsoft operating systems and applications is required
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Basic knowledge of Apple, Android, Chrome and other mobile device operating systems, applications and hardware preferred
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Knowledge of networks and client/server applications is preferred
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Highly knowledgeable of computer hardware, software applications, computer operating systems, and network operating systems
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Knowledge of correct English usage, grammar, spelling, and punctuation
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Excels in communicating and working with and for people with various backgrounds and cultures
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Comprehension of terminology pertaining to installation and service of cabling infrastructure for network systems
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Install, splice, dress, terminate, troubleshoot, test, maintain and relocation of structured cabling systems per the Judson Technology and industry standards
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Basic understanding of industry standards including BICSI, ANSI, EIA/TIA, OSHA, local and National Electric Code
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Mechanical aptitude with the ability to read, understand and explain service orders, blueprints, architectural, mechanical, electrical and other construction documents
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Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision, punctual and present for work. Informing appropriate individuals when work will not be completed in an agreed upon time frame
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Highly proficient in keyboarding, computer use, and phone use
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A high priority on providing outstanding customer service and turnaround time
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Excellent telephone and communication skills
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Excellent math and analytical skills
Experience:
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Minimum of six (6) months’ experience in computer/technology support and repair and one (1) year of networked structured cabling (i.e. CATE 5E, 6, 6a)
MAJOR RESPONSIBILITIES AND DUTIES:
(The following statements describe the general purpose and responsibilities assigned and should not be construed as an exhaustive list of all responsibilities, skills, efforts, or working conditions that may be assigned or skills that may be required.)
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Coordinate with supervisor and incident management systems for your daily appointments
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Basic knowledge in implementing and troubleshooting network cable infrastructure to meet the requirements and comply with the designated industry and JISD Technology Standards
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Comfortable working at heights over 20 feet, off ladders, lifts, in tight spaces, attic spaces, under buildings and on roofs
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Identify firewalls and preform firestopping procedures when required
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Install terminate, test low voltage cables such as twisted pair, stranded and solid conductors
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Basic understanding with interpreting output and reports from OTDR and cable certifying testers
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Install, configure, maintain, troubleshoot and repair computer and technology hardware and peripherals
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Install, configure, and maintain computer systems, operating system software and local area network connections
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Administer, install computer client software for various network applications
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Ensure the district inventory system is kept up-to-date
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Prioritize work orders to give personnel the best possible customer service
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Provide preventative maintenance on existing technology hardware
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Utilize Internet connectivity for troubleshooting and technical information access while following the District Acceptable Use Policy
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Utilize SCCM (or other) management system to deploy, maintain, and troubleshoot remote systems
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Prepare and deliver new technology hardware to campuses in a timely manner
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Ability to understand, follow and model the District’s Acceptable Usage Policy
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Use computer and software to develop spreadsheets, update databases, and do word processing
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Assess verbal computer concerns to provide technical support
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Multi-task in a fast-paced office environment, supporting many people at once
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Effectively work in a team environment and assist team members as the needs arise
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Solve problems and handle situations diplomatically
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Adhere to and participate in all JISD and industry quality, safety standards and regulations
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Ability to work after hours, weekends and occasional extended hours when necessary
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Use effective verbal and written communication skills to provide outstanding customer service
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Perform other duties as assigned, based on department needs
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Must complete designated district technology proficiencies each year
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Requires a basic knowledge of technology/computer skills
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Ability to use personal computer to access district programs, emails, and other resources
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Maintain a consistent professional demeanor and appearance
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Ensure compliance with the Texas Educator’s Code of Ethics
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Daily attendance and punctuality at work are essential functions of the job
Supervisory Responsibilities:
N/A
Equipment Used:
- Office equipment – personal computer, printer, calculator, multi-line telephone, software programs and peripherals, copier, fax, and other equipment applicable to position
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Various hand tools and test instruments
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District vehicles
Mental Demands:
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Ability to read, concentrate, communicate (verbally and written), interpret, reason, understand verbal instructions, memorize, coordinate, compile, compute,
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Work with frequent interruptions and maintain emotional control under stress
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Demonstrate an above average degree of concentration, analyzing and emotional control
Physical Demands:
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Frequent: Sitting, standing, walking, climbing stairs and/or ramps, balancing, stooping, kneeling, crouching, crawling, pulling, pushing, reaching, repetitive hand motions, hearing, speaking clearly, visual acuity, distinguishing colors, driving, traveling
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Color vision: wires and cables are color coded for safety and industry reasons, technicians must have color vision in order to complete their daily job assignments
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Dexterity: Installing and repairing wires and cables means using hands, and having a full range of motion in the hands and fingers is necessary
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Occasional: Lifting, heavy, 45 pounds or more
Environmental Factors:
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Frequent exposure to: temperature extremes (hot and cold), humidity extremes, noise, low or intense illumination, vibration
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Occasional exposure to: biological hazards (communicable diseases, bacteria, insects, mold, fungi, etc.)
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Work alone, work prolonged or irregular hours
Nondiscrimination Statement:
The Judson School District considers applicants for all positions without regard to race, color, national origin, age, religion, sex, marital or veteran status, the presence of a medical condition, disability, or any other legally protected status.
