Customer Success Specialist-Food Service
ALAMANCE FOODS INC —Graham, NC
- $45,000 - $55,000 a year
- Full-time
- Spanish
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
Quick Apply
1st Shift Fulfillment Associates
PHE, Inc. —Hillsborough, NC
- $14.50 an hour
- Part-time
- Ability to lift 50 pounds
- Reliable transportation
- Entry level
Quick Apply
Manager - Customer Service Call Centre
AICPA-CIMA —Durham, NC
- $95,000 a year
- Email
- Hybrid work
- Mid-level
- 2 years
- Health insurance
- Paid time off
Inventory Clerk/Cycle Counter - 1st shift
CEVALogistics —Whitsett, NC
- Full-time
- Microsoft Excel
- Computer literacy
- High school diploma or GED
- Health savings account
- AD&D insurance
6d
Seasonal: 4am Inbound (Stocking) (T2037)
Target —Burlington, NC
- From $15 an hour
- Part-time
- Entry level
Material Handler - Cycle Counter 2nd Shift
AMETEK, Inc. —Whitsett, NC
- $35,000 - $45,000 a year
- Oracle
- High school diploma or GED
- Ability to lift 50 pounds
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2037)
Target —Burlington, NC
- From $15 an hour
- Choose your own hours
- Entry level
- Flexible schedule
Digital Fulfillment Specialist
The Fresh Market —Durham, NC
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Store discount
- Disability insurance
Seasonal Truck Unloader (6 a.m. start)
KOHLS —Burlington, NC
- From $14 an hour
- Weekends as needed
- Writing skills
- 16+ years old
- Communication skills
2nd Shift Restock/Receiving Lead (Seasonal)
Sports Endeavors —Mebane, NC
- Seasonal
- 18 years or older
- Customer service
- English
Quick Apply
GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Food Service, Starbucks) (T2037)
Target —Burlington, NC
- From $15 an hour
- Part-time
- Merchandising
- Entry level
- Flexible schedule
General Merchandise, Closing, Fulfillment (T1872)
Target —Durham, NC
- From $16 an hour
- Part-time
- 18 years or older
- Inventory management
- Entry level
- Flexible schedule
Warehouse Leads 839500
Alliance Industrial Solutions —Durham, NC
- $19 - $21 an hour
- No weekends
- Mid-level
- Forklift
- Supervising experience
Quick Apply
Overnight Inbound (Stocking) (T1872)
Target —Durham, NC
- From $16 an hour
- Part-time
- 18 years or older
- Merchandising
- Entry level
- Flexible schedule
Material Handler I - Inventory Clerk/Cycle Counter- 2nd shift
CEVALogistics —Whitsett, NC
- Full-time
- Microsoft Excel
- Computer literacy
- High school diploma or GED
- Health savings account
- AD&D insurance
5d
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment (T3241)
Target —Chapel Hill, NC
- From $16 an hour
- Choose your own hours
- Merchandising
- Maintenance
- Entry level
- Flexible schedule
Warehouse Forklift Operator
Ryder —Burlington, NC
- $16 an hour
- Overtime
- Basic math
- English
- Mid-level
- Paid training
- Health insurance
8d
Store Support
Home Depot —Hillsborough, NC
- Entry level
- Time management
General Merchandise, Closing, Fulfillment (T2069)
Target —Durham, NC
- From $16 an hour
- Part-time
- 18 years or older
- Inventory management
- Entry level
- Flexible schedule
Digital Fulfillment Specialist
The Fresh Market Inc —Durham, NC
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Store discount
- Disability insurance

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Customer Success Specialist-Food Service

ALAMANCE FOODS INC -
Graham, NC

Quick Apply

Job Details

Full-time
$45,000 - $55,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Microsoft Outlook
Spreadsheets
Microsoft Teams
Account management

Full Job Description

Customer Success Specialist-Food Service

Location: Graham, NC
Position Type: Full-Time, Exempt (On-Site)

Why Join Us

We are committed to investing in our people by providing a supportive, team-oriented environment where employees can grow and build long-term careers.

What We Offer

Medical, Dental, and Vision Insurance (eligible the 1st of the month following 60 days)
Life Insurance
Dependent Care Spending Accounts (DCSA)
Paid Time Off (PTO) and Paid Holidays
Career growth and advancement opportunities
Mentorship and professional development
Collaborative and supportive work environment
Long-term stability within a growing organization

Position Summary

The Customer Success Specialist is responsible for supporting key customer accounts by ensuring accurate order execution, timely communication, and high-quality service delivery. This role acts as a central point of coordination between customers and internal teams, helping to resolve issues, improve processes, and maintain strong customer relationships.

This position requires strong attention to detail, organization, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Customer Support & Relationship Management

Serve as a primary point of contact for assigned customer accounts
Maintain consistent communication to ensure customer satisfaction
Provide updates on order status, timelines, and issue resolution
Respond to customer inquiries in a timely and professional manner

Order Management & Coordination

Process and review customer orders for accuracy
Coordinate with internal teams to confirm product availability and shipment timing
Track orders from entry through delivery
Ensure all order details align with customer requirements

Cross-Functional Collaboration

Partner with internal departments including operations, warehouse, quality, and transportation
Communicate customer needs and ensure alignment across teams
Escalate and resolve issues impacting order fulfillment or service levels

Issue Resolution

Identify and address service-related challenges proactively
Investigate discrepancies related to orders, shipments, or inventory
Work cross-functionally to implement timely solutions
Ensure clear communication with customers throughout resolution

Process Improvement

Identify trends in customer issues or service gaps
Provide feedback to leadership on opportunities for improvement
Support implementation of process enhancements to improve efficiency and service quality

Reporting & Documentation

Maintain accurate records of customer interactions and order activity
Track service performance and key metrics
Assist in preparing reports related to customer performance and service levels

Required

2+ years of experience in customer service, account support, or related role
Strong communication and problem-solving skills
High attention to detail and organizational ability
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Excel, Outlook, Teams)

Preferred

Experience in manufacturing, distribution, or supply chain environments
Experience working with ERP or order management systems
Bilingual (English/Spanish) is a plus

Work Environment & Requirements

On-site role in a fast-paced operational environment
Ability to sit, stand, and move between departments as needed
May require occasional coordination across multiple facility areas

Equal Opportunity Employer Statement

We are an equal opportunity employer and do not discriminate on the basis of age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, genetic information, veteran status, or any other protected status under applicable law.

We are committed to providing equal employment opportunities to all applicants and employees and to fostering an inclusive workplace.

Reasonable accommodations are available for qualified individuals with disabilities, both during the application process and throughout employment, in accordance with applicable laws.

Quick Apply

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Customer Success Specialist-Food Service

Why Join Us

Position Summary

Key Responsibilities

Customer Support & Relationship Management

Order Management & Coordination

Cross-Functional Collaboration

Issue Resolution

Process Improvement

Reporting & Documentation

Required

Preferred

Work Environment & Requirements