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Supervisory IT Specialist (Area Manager)

US Deputy Assistant Secretary for Information and Technology
Durham, NC

Apply Now

Job Details

Part-time | Full-time
$125,776 - $163,514 a year
6 days ago

Qualifications

Staff supervision
Writing skills
IT policy development
Managing IT teams
Key Performance Indicators
Policy & process development
Technology management
IT project management
Customer support management
Interdisciplinary policy and procedure development experience
Systems & applications support
Task assignment
Policy Development

Full Job Description

Summary

The Area Manager is located in the Office of Information and Technology, End User Services (EUS), End User Operations. The Area Manager provides leadership and resource management (finance, human, and acquisition), leading the development and implementation strategy required to manage IT End User Operations.

Learn more about this agency

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Land and base management

Current or former employees of a base management agency.

Veterans

Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Individuals with disabilities

Individuals who are eligible under Schedule A.

Peace Corps & AmeriCorps Vista

Individuals who have served at least 2 years with the Peace Corps or 1 year with AmeriCorps VISTA.

Clarification from the agency

Current or former federal employees qualifying as Status Candidates, federal employees, VEOA eligibles, CTAP/ICTAP eligibles, eligibles for special hiring authorities (e.g., the Schedule A appointment for persons with disabilities or those covered by an Interchange Agreement), Only for GS-11 and below, or land management employees eligible through Public Law 114-47.

Duties

Directs, reviews and participates in the design, development, implementation and maintenance of automated information systems and technical architectures in compliance with VA directives.
Provides written policy guidance and/or interpretation, leadership briefings and information papers to communicate and advocate for IM policies, practices, proposals and resources.
Responsible for a wide range of IT management; strategic planning, capital planning and investment control, workforce planning, policy and standards development, resource management, knowledge management, architecture.
Mastery of the application of a wide-range of qualitative and quantitative analytical and evaluation methods to identify and advise on IT programs to improve processes or mission performance.
Provides direction, leadership and mentoring to develop and foster the leadership and management skills of subordinate staff.

This position is non-bargaining unit eligible.

This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles:
801 - Program Manager
803 - Product Support Manager
805 - Program Auditor

For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways

Position Description/PD#: Supervisory IT Specialist (Area Manager)/PD17824A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required
Telework: Adhoc telework may be authorized at management discretion.
Travel Required: Up to 25% travel may be required, as needed, for this position
Work Schedule: 8:00 a.m - 4:30 p.m., Monday - Friday; Tour of duty will be determined based on organizational needs.
Compressed/Flexible: As determined by the Agency Policy
Virtual: This is NOT a virtual position.
Remote: This is NOT a remote position.

Physical Demands: The work is sedentary. Some work may require walking and standing in conjunction with travel and to attendance at meetings and conferences away from the work site. Travel requirement is up to 25% of the time. Some employees may carry light items, such as papers, books, or small parts, or drive a motor vehicle. The work does not require any special physical effort.

Working Conditions: The work area is adequately lighted, heated, and ventilated. The work environmental involves everyday risks or discomforts that require normal safety precautions. Employee may occasionally be exposed to uncomfortable conditions in such places as research and production facilities.

Requirements

Conditions of employment

You must be a U.S. Citizen to apply for this job.
Selective Service Registration is required for males born after 12/31/1959.
Selectee is subject to background/suitability investigation.
Selected applicant will be required to complete an online onboarding process.
Complete the initial online assessment and USAHire Assessment, if required.
To be considered for this position, applicants must complete all required steps in the process.
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/18/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement.

You must meet the Minimum Qualification Requirements and Specialized Experience to qualify for this series as described below.

Minimum Qualifications Requirements

EXPERIENCE: To qualify for this position, you must have information technology-related experience demonstrating all of the four competencies listed below. Ensure that this experience is clearly described in your resume:

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

-AND-

Specialized Experience for GS14: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Specialized Experience is defined as experience managing IT programs and service delivery; overseeing system implementation, operations, and customer support; ensuring IT security and compliance; analyzing and resolving complex technical issues; developing policies and performance metrics and leading staff through work assignment, performance management, and program execution.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

It is the policy of the VA to not deny employment to those who have faced financial hardships or periods of unemployment.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position at this grade level.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

This is NOT a remote position.

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

Service Credit & Annual Leave: Federal employees earn annual leave (4, 6, or 8 hours per pay period), based on years of service. VA may grant newly-appointed employees credit for job-related non-federal experience or active duty military service, affecting their leave accrual rate. This credit must be requested and approved before the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities-including those eligible under Schedule A (5 CFR 213.3102(u)) and disabled veterans (30%+ service-connected)-to apply.

Placement Policy: Posting this announcement does not require management to fill vacancies by promotion. Positions may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement, or a combination of these methods.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) give eligible displaced Federal/VA competitive service employees selection priority for vacancies. To qualify, submit required documents (agency notice, recent performance rating, and SF-50 with position, grade, and duty location) and be rated well-qualified (final score of 85+). For more on ICTAP and CTAP eligibility, visit OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Reasonable Accommodation (RA) Requests: If yo :If you have a disability covered by the Rehabilitation Act of 1973 (as amended) that may interfere with completing the USA Hire Competency Based Assessments, you may request a RA during your online application. Submit your RA request and supporting documentation before starting the assessment. RA decisions are evaluated individually. If you meet the minimum qualifications and your RA is approved, you'll be invited via email to take the assessments. You must finish all assessments within 48 hours of receiving the access link, if it arrives after the announcement closes. For more information, please see: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Cheating on an assessment may also result in your removal from consideration.

In order to be considered for this position, you must complete all required steps in the process.

Required Documents

To apply for this position, you must submit a complete Application Package which includes one or more of the following documents. Please use this checklist to make sure you have included documents required for your application. You will not be contacted for additional information:

Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the two-page resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. If military or civilian, please include your rank and/or grade. Resumes longer than two pages will result in ineligibility for further consideration for the position.

Complete All Required Assessments.

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
- ELIGIBILTY SF-50: If you are a current or former Federal employee to verify your eligibility, provide your most recent pay adjustment SF-50 (current federal employee) OR Separation SF-50 (former federal employee)
- TIME IN GRADE SF-50's: To verify your time in grade, please provide one to two additional NON-AWARD SF-50's, spanning one year, showing you meet the time in grade requirements specified within the vacancy announcement.
  - Examples of appropriate SF-50's include:
    - Within grade increases at the highest grade held; or
    - Promotions with an effective date more than one year old; or
    - SF-50's at the highest grade held with an effective date more than one year old.
- If you are a former Federal employee who previously held a career or career-conditional position in the competitive service and separated from the Federal Government over a year ago and you are requesting non-competitive consideration you must submit a copy of your last SF-50, Notification of Personnel Action that demonstrates your eligibility for consideration and a copy of your last Federal Performance appraisal with a rating of at least Fully Successful (or equivalent).

Documentation that you meet Selective Placement Factors, if applicable.

College transcripts, if qualifying based on education.

Veterans' Preference documentation, if applicable (e.g., DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.) Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
- When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.).
- If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active-duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation.
- Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form.

If your application is rated as well-qualified (score 85 or above) and you are claiming special priority selection rights under the Interagency/Career Transition Assistance Program (I/CTAP) submit:
- a copy of your agency notice,
- a copy of your most recent performance rating, and
- a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.

Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

Please review the above list(s) to ensure you have included all necessary documents required for your application. Not every applicant will require the same documents, therefore it is the applicant's responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:

To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents.

Answer the questions presented in the application and attach all necessary supporting documentation.

Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 08/18/2026.

If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.

Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.

Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.

Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.

Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

Assessment Update Policy: Please be advised that once your application is submitted, the assessment responses cannot be revised or updated. The numerical rating (score) from your initial submission will be final and used for all rating purposes. You may, however, update your eligibility information and submit additional supporting documents (e.g., SF-50s) for this vacancy after your initial submission but before the closing date of the announcement.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at: https://support-usahire.opm.gov/hc/en-us

Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages to comply with the Merit Hiring Plan. Resumes over two pages will be ineligible. USAJOBS will not allow uploading or building resumes longer than two pages, so update your resumes before applying. Resumes must clearly include all relevant knowledge, skills, abilities, and competencies; VA cannot assume qualifications not listed.

Resumes must be legible for review of eligibility and requirements.

Your resume must be 5MB or less. Save and upload as a PDF for best formatting (accepted: GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT, DOC, DOCX; PDF portfolios not accepted). Use a sans-serif font such as Lato, Calibri, Helvetica, Arial, Verdana, Source Sans Pro, Roboto, or Noto Sans; margins 0.5 inch. Suggested: 14-point for titles, 10-point for text. The resume builder uses your USAJOBS profile and applies these suggestions.

Helpful Hints for Creating a Two-Page Resume:

Prioritize most relevant and recent experience
Use concise, results focused language
Align language from the job announcement
Focus on demonstrating skills and competencies
Remove outdated or unrelated experience
Use the USAJOBS resume builder

Additional guidance on this new requirement and resume building tools can be found at:
https://help.usajobs.gov/faq/application/documents/resume/page-limit and
https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.

Agency contact information

Recruitment Team One D

Phone

000-000-0000

[email protected]

Address

DAS for Information Technology - 103
810 Vermont Ave. NW
Washington, DC 20240
US

Next steps

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

Overview

Accepting applications

Location

many vacancies in the following locations:

Durham, NC

Philadelphia, PA

No matching locations found.

Work site options

Telework eligible

Yes—as determined by the agency policy.

Remote job

Relocation expenses reimbursed

Salary

$125,776 - $163,514 per year

The salary range listed reflects the Rest of US salary table. Upon selection, the salary may be adjusted to include the location of the selectee.

Pay scale & grade

GS 14

Promotion potential

None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule

Full-time

Travel Required

25% or less - Up to 25% travel may be required, as needed, for this position.

Appointment type

Permanent

Occupations and job series

2210 Information Technology Management

Supervisory status

Yes

Federal service type

This job is in the Competitive Service

Represented by a union

Drug test

Security clearance

Not Required

Position sensitivity and risk

High Risk (HR)

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

Suitability/Fitness

Financial disclosure required

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number

EUS-26-RR-13031037

Control number

880291900

Apply Now

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Summary

This job is open to

The public

Federal employees - Competitive service

Career transition (CTAP, ICTAP, RPL)

Land and base management

Veterans

Military spouses

Individuals with disabilities

Peace Corps & AmeriCorps Vista

Clarification from the agency

Duties

Requirements

Conditions of employment

Qualifications

Education

Additional information

Benefits

How you will be evaluated

Required Documents

If you are relying on your education to meet qualification requirements:

How to Apply

Agency contact information

Next steps

Overview