Top 4 Product support specialist Jobs in Mebane, Nc

Product Support Specialist
Almac Group —Durham, NC
- Email
- Hybrid work
- High school diploma or GED
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Quick Apply
6d
Product Specialist
Mercedes-Benz of Durham —Durham, NC
- Weekends as needed
- Dealership
- Ability to walk for extended periods
- Basic math
6d
Salary plus Commission Sales & Product Specialist
Sport Durst Automotive Group —Durham, NC
- $4,000 - $25,000 a month
- Weekends as needed
- Dealership
- Communication skills
- Entry level
- Paid training
- Paid holidays

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Product Support Specialist
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Track all support calls/emails using ServiceDesk. The individual will develop in-depth knowledge of Almac software products, data, and related processes that…
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Product Support Specialist

Almac Group -
Durham, NC

Quick Apply

Job Details

6 days ago

Benefits

Paid holidays
Disability insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Clinical research
High school diploma or GED
Desktop applications
Productivity software

Full Job Description

Almac Group is currently seeking a Product Support Specialist for our Durham, NC location. The Product Support Specialist will be responsible for providing critical front-end support to internal and external users of Almac software products. This role provides global support to guarantee access to vital patient data through our software products and ensures product related issues during clinical trials are resolved. The individual will develop in-depth knowledge of Almac software products, data, and related processes that enable them to quickly assess and resolve issues.

Responsibilities include but are not limited to:

Product Support
- Perform complex problem-solving tasks on behalf of customers and internal users to identify the root cause and provide remediation.
- Perform frontline customer support to ensure that users experience high levels of customer satisfaction in both study set-up and support.
- Develop and maintain a strong knowledge base of all products and services offered via the Almac Gateway.
- Provide support for users of Almac Gateway Services via telephone and email.
- Create and maintain user accounts for internal and external users as needed.
- Track all support calls/emails using ServiceDesk.Set up data exchanges for new projects (e.g., IRF, Autoship etc.)
Additional Support
- Analyze metrics to identify trends and highlight areas for product enhancement. Providing feedback to the Business Analysts regarding suggestions for product enhancement.
- Maintain tracking spreadsheets for various products
- Ensure all administrative work (including ticket closeout where applicable) is completed for support activities.
- Provide training for internal and external users on Almac Gateway applications.
- Provide administrative support by writing SOPs, user training material, work instructions etc.
- Perform data change testing

Qualifications:

Required Experience / Education:

High School Diploma or equivalent
1+ years’ experience in clinical research
Competent in use of Microsoft office applications
Pharmaceutical Industry knowledge
Clinical Trials process knowledge
Availability to be on-call (outside work hours)

Preferred Experience / Education:

Bachelor’s degree in Life Science, Business, Math or IT discipline
Experience equivalent to Bachelor’s degree
Experience working with Almac’s processes
Knowledge of Almac’s internal business systems
GXP
Clinical Trials
21CFRPart11

What can Almac Group offer you?

Medical, Vision & Dental benefits from the 1st of the month following start date
20 days PTO per year, accrued monthly following start date
12 holidays per year
Company paid Long and Short-term disability along with Life Insurance
401k company contribution
Hybrid work available for applicable roles (after fully being onsite for 6 months)
Professional development programs/ continuous learning opportunities

Want to see our latest job opportunities? Follow us on LinkedIn

Almac is an exceptional, award winning, drug development solutions provider at the forefront of the pharmaceutical industry. We are a privately owned organization that has organically grown over 50 years now employing over 7,500 highly skilled personnel worldwide. Our US Headquarters is located at Souderton, PA with additional operations scattered around the US and Europe. ‘Partnering to Advance Human Health’ is more than just a tagline – it is our way of life.

Embracing diversity is at the heart of enhancing Almac Group’s unique culture and reflects our fundamental belief that all people deserve equality, inclusivity and the opportunity for advancement. We are committed to cultivating a welcoming, supportive, and inclusive environment for all. Together, we will build on the strength in our diversity and deliver exceptional solutions to advance human health globally.

RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role through our portal. Candidate Resumes/CV’s not submitted through our portal or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.

Almac Group, Inc. is an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled - Proudly embracing diversity in all of its expressions.

EEO is the Law

EEO is the Law GINA Supplement

Almac provides reasonable accommodations to people with disabilities who need assistance completing the application process. Please email us at [email protected] to request assistance.

Quick Apply

Refine Your Search

product support specialist jobs in mebane, nc

Product Support Specialist

Product Specialist

Salary plus Commission Sales & Product Specialist

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for product support specialist in mebane, nc

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Product Support

Perform complex problem-solving tasks on behalf of customers and internal users to identify the root cause and provide remediation.

Perform frontline customer support to ensure that users experience high levels of customer satisfaction in both study set-up and support.

Develop and maintain a strong knowledge base of all products and services offered via the Almac Gateway.

Provide support for users of Almac Gateway Services via telephone and email.

Create and maintain user accounts for internal and external users as needed.

Track all support calls/emails using ServiceDesk.Set up data exchanges for new projects (e.g., IRF, Autoship etc.)

Additional Support

Analyze metrics to identify trends and highlight areas for product enhancement. Providing feedback to the Business Analysts regarding suggestions for product enhancement.

Maintain tracking spreadsheets for various products

Ensure all administrative work (including ticket closeout where applicable) is completed for support activities.

Provide training for internal and external users on Almac Gateway applications.

Provide administrative support by writing SOPs, user training material, work instructions etc.

Perform data change testing

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