About Iris Technology Group
Iris Technology Group is a managed services provider (MSP) delivering responsive, high-quality IT support and technology solutions to businesses across [region/industries]. We pride ourselves on being a true extension of our clients' teams, and this role puts you at the center of that mission.
Position Summary
We are seeking a dependable, client-facing Level 2 On-Site Technician to be dedicated to one of our key clients. You will serve as the primary on-site technical resource, spending 3–5 days per week embedded in the client's main office while also traveling to their other offices and job sites as needed. This is a hands-on role for someone who enjoys solving problems face-to-face, building strong relationships, and owning issues from start to resolution.
Key Responsibilities
- Act as the on-site point of contact for the dedicated client, providing Level 2 desktop, laptop, mobile, and peripheral support.
- Diagnose and resolve hardware, software, network, and connectivity issues escalated from Level 1 or reported directly by end users.
- Set up, image, deploy, and decommission workstations, laptops, printers, and other end-user equipment.
- Support and troubleshoot Windows (and macOS where applicable), Microsoft 365, Active Directory / Entra ID, and common business applications.
- Perform basic server, network, and infrastructure troubleshooting; escalate complex issues to Level 3 or engineering as appropriate.
- Manage and document tickets through the MSP's ticketing system, keeping status, notes, and time entries accurate and up to date.
- Travel to the client's additional offices and job sites to provide on-site support, installations, and project assistance.
- Assist with small projects such as equipment rollouts, moves/adds/changes, and office setups.
- Build and maintain strong working relationships with client staff and stakeholders, delivering professional, courteous service.
- Follow documented processes, maintain accurate asset and configuration records, and contribute to knowledge base articles.
Technical Skills & Competencies
A qualified Level 2 engineer should be able to work independently across the following areas:
Microsoft 365 & Cloud
- Administer Microsoft 365 / Office 365 via the admin center — user and license management, mailbox and distribution group administration, shared mailboxes, and Exchange Online settings.
- Support Teams, SharePoint, and OneDrive configuration, permissions, and troubleshooting.
- Manage identity and access through Entra ID (Azure AD), including MFA, conditional access basics, and password/security policies.
Endpoint & Device Management (MDM)
- Deploy and manage endpoints using MDM/UEM platforms such as Microsoft Intune (or [Jamf / other] for macOS/mobile).
- Configure device enrollment, compliance policies, application deployment, and remote wipe.
- Implement and support Windows Autopilot provisioning where applicable.
Virtualization
- Administer and troubleshoot Hyper-V hosts and virtual machines (creation, resource allocation, snapshots/checkpoints, and basic performance tuning).
- Familiarity with virtual switch configuration and VM backup/restore [VMware / ESXi experience a plus].
Server & Infrastructure
- Support Windows Server environments — Active Directory, Group Policy (GPO), DNS, DHCP, and file/print services.
- Perform user administration, permissions/NTFS management, and shared resource troubleshooting.
- Assist with backup verification, patch management, and monitoring/alert response via RMM.
Networking
- Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VLANs, VPN, and wireless connectivity.
- Basic configuration and troubleshooting of firewalls, switches, and access points [e.g., SonicWall, Meraki, Ubiquiti, Fortinet].
Security & Endpoint Protection
- Support endpoint protection / EDR, spam filtering, and email security tools.
- Follow security best practices for account provisioning, offboarding, and data handling.
Required Qualifications
- 2+ years of hands-on IT support experience, ideally in an MSP or multi-client environment.
- Demonstrated Level 2 troubleshooting ability across desktops, laptops, networking, and common business software.
- Solid working knowledge of Windows OS, Microsoft 365, Active Directory / Entra ID, and basic networking (TCP/IP, DNS, DHCP, VLANs, VPN).
- Hands-on experience with Microsoft 365/Office 365 administration, MDM (Intune or equivalent), and Hyper-V virtualization.
- Experience imaging, deploying, and supporting end-user hardware and peripherals.
- Strong customer service, communication, and documentation skills.
- Valid driver's license, reliable transportation, and willingness to travel between offices and job sites.
- Ability to lift and move IT equipment as needed [specify weight if required].
Preferred Qualifications
- Relevant certifications, such as:
◦ CompTIA A+, Network+, or Server+ — foundational hardware, networking, and server administration.
◦ Microsoft MS-102 (Microsoft 365 Administrator) — identity, security, compliance, and M365 service management.
◦ Microsoft AZ-104 (Azure Administrator) — Entra ID, virtualization, and cloud infrastructure administration.
◦ Microsoft MD-102 (Endpoint Administrator) — Intune, MDM, and Windows Autopilot deployment.
◦ Vendor certifications relevant to our stack (e.g., SonicWall, Meraki, Fortinet, Ubiquiti).
- Experience with RMM and PSA/ticketing tools [e.g., HaloPSA, ConnectWise, Datto RMM].
- Familiarity with [client industry, e.g., construction, healthcare, professional services] environments.
What We Offer
- Competitive salary and benefits [health, dental, vision, PTO, 401(k), etc.].
- A stable, dedicated assignment with a single valued client.
- Ongoing training, certification support, and a clear growth path within the Iris Technology Group team.
- A collaborative culture that values reliability, professionalism, and problem-solving.
Iris Technology Group is an E
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
