Top 18 Help desk technician Jobs in Mechanicsburg Pa

Desktop Support Technician
Ovation Workplace Services —Camp Hill, PA
- $35,000 - $47,000 a year
- Weekends as needed
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7h
Jr. IT Support Technician
webfx.com —Harrisburg, PA
- $47,000 - $50,000 a year
- Multiple hires
- Google Workspace
- Research
- Office
- Profit sharing
- Wellness program
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IT Help Desk Technician
Ollies Bargain Outlet, Inc. —Harrisburg, PA
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Service Desk Specialist
Software Technology Inc —Harrisburg, PA
- Overnight shift
- Research
- Mid-level
- Organizational skills
Quick Apply
TECHNICAL SUPPORT ANALYST 3
Dauphin County —Steelton, PA
- From $20.81 an hour
- Weekends as needed
- Writing skills
- Mid-level
- High school diploma or GED
2d
Network Service Desk Specialist - Harrisburg, PA/On-Site
Software Technology Inc —Harrisburg, PA
- Full-time
- Research
- Mid-level
- Office
Quick Apply
Communications Specialist - Harrisburg, PA
Software Technology Inc —Harrisburg, PA
- Research
- Mid-level
- Organizational skills
Quick Apply
IT Service Desk Specialist - Part Time Onsite
CP Flexible Packaging —York, PA
- Overtime
- Spanish
- English
- Mid-level
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Allen, PA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

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Desktop Support Technician
Ovation Workplace Services —Camp Hill, PA
Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site…
$35,000 - $47,000 a year
Quick Apply
7h
Help Desk Analyst
Software Technology Inc —Harrisburg, PA
Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
Quick Apply

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Help Desk Technician
Astute Technology Management —Columbus, OH
Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported.
$19 - $24 an hour
Quick Apply
MAINTENANCE SERVICE TECHNICIAN
ARLINGTON PROPERTIES LLC —Columbus, OH
Valid driver’s license, good driving record, and reliable transportation. Perform general maintenance including light plumbing, electrical, painting, HVAC…
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help desk technician jobs near mechanicsburg pa

Desktop Support Technician

Ovation Workplace Services -
Camp Hill, PA

Quick Apply

Job Details

Full-time
$35,000 - $47,000 a year
7 hours ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Endpoint Security
Desktop support
Computer Science
Smartphone (troubleshooting support)
IT user and group management
GPO
Laptop (troubleshooting support)
Incident management software
iOS
Encryption
Microsoft System Center
Internal employee customer service
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Customer relationship management (CRM) systems (technically supported)
Customer support ticket management
Mobile device management
Productivity software
Desktop administration
Associate's degree
Active Directory
Ticketing system technical support
Information Technology

Full Job Description

POSITION DESCRIPTION

Desktop Support Technician

Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time

POSITION SUMMARY

The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require.

Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.
Provide foundational support for macOS environments to assist users of Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.
Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.
Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.
Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.
Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.
Perform other duties as assigned by management in support of departmental and organizational objectives.

MINIMUM QUALIFICATIONS

Education

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.

Experience

Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience with PC and laptop hardware installation, configuration, and troubleshooting.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.
Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.
Demonstrated commitment to delivering high-quality customer service to internal stakeholders.
Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is performed primarily in a standard office or data center environment with moderate noise levels.
May be required to travel to or work at multiple organizational sites or client locations.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Type: Full-time

Pay: $35,000.00 - $47,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

SCCM: 2 years (Required)
Desktop support: 2 years (Required)
Active Directory: 2 years (Required)

Work Location: In person

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help desk technician jobs in mechanicsburg pa

Desktop Support Technician

Jr. IT Support Technician

IT Help Desk Technician

Service Desk Specialist

TECHNICAL SUPPORT ANALYST 3

Network Service Desk Specialist - Harrisburg, PA/On-Site

Communications Specialist - Harrisburg, PA

IT Service Desk Specialist - Part Time Onsite

Now Hiring IT and Telecom Field Technicians

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