Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.
At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.
Role Summary
We are looking for both experienced and aspiring Branch Managers to join our team at Third Federal. This is an ideal role for a strong leader looking for a better work/life balance, culture, growth, and overall work experience. Our ideal candidate will thrive in a team-based environment and have a strong aptitude for exemplary customer service.
Location: We have 21 branches across Northeast Ohio, which are divided into four regions – West, Central, East, and South. During training, you will cycle through several branches, all within a reasonable distance/commute from your location. Once training is complete, we will work together to determine your home branch with your growth, commute, and business need in mind.
Responsibilities
- Provide leadership, coaching, training, and managing performance of branch staff
- Ensure branch operational integrity and compliance in all branch policies and procedures
- Provide consistent quality customer service to both internal and external customers that meet or exceed established standards
- Ensure that team members exceed customer satisfaction expectations and demonstrate Third Federal’s values
- Participate in branch functions and community activities to promote bank’s image and growth
- Responsible for communicating and implementing changes to policies and procedures
- Other duties as assigned or requested
Requirements
- High school diploma or equivalent; college degree preferred
- 3+ years of recent experience managing a retail team (banking preferred)
- Excellent verbal and written communication skills
- Ability to coach, mentor, and develop associates
- Proven track record in meeting multiple objectives and deadlines
- Strong PC skills including Word and Excel
- Recent experience taking Home Equity Line/Loan applications preferred
- Recent experience taking conventional Mortgage Loan applications (purchase, construction/perm, refinance) preferred
Third Federal Perks & Benefits
- Competitive compensation packages
- Medical, dental, vision, and more
- 401k match
- 11 Bank Holidays + vacation/sick time
- Stock Ownership Allocation
- Exceptional culture and value system
- Strong work/life balance
- Growth opportunities
- Mortgage Discount Program
- Education Reimbursement Program
Our anticipated pay range for this position is $60,000.00 - $80,000.00 annually. At Third Federal, we’re committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate’s qualifications, experience, and other relevant factors.
Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
