Top 29 Customer service representative remote Jobs in Medina Oh

Customer Care Scheduler Operations - REMOTE
Signet Jewelers —Akron, OH
- $45,000 - $60,000 a year
- Full-time
- Remote
- Mid-level
- Training & development
Fully Remote Customer Service Agent
Disabled Veteran Solutions —Akron, OH
- From $15 an hour
- Full-time
- Remote
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
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10h
Remote Full-Time Permanent Customer Experience Specialist
Signet Jewelers —Akron, OH
- From $16.50 an hour
- Overtime
- Remote
- Microsoft Word
- Microsoft Excel
- Writing skills
- Paid training
- Health insurance
Member Engagement Specialist (EST)
Tuesday Health —Akron, OH
- Remote
- Spanish
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
3d
Launch Specialist I
FreedomCare —Akron, OH
- $23 - $25 an hour
- Remote
- HIPAA
- Travel
- Home Health
- Health insurance
- Retirement plan
Quick Apply
Performance Specialist, East Coast
PPG —Strongsville, OH
- Full-time
- Remote
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Bilingual Remote Full-Time Permanent Customer Experience Specialist
Signet Jewelers —Akron, OH
- Full-time
- Remote
- 401(k)
Manager of Customer Success
Steer —Akron, OH
- Remote
- System design
- Mentoring
- Senior level
- Health savings account
- Health insurance
Quick Apply
5d

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Customer Care Scheduler Operations - REMOTE

Signet Jewelers -
Akron, OH

Apply Now

Job Details

Full-time
$45,000 - $60,000 a year

Qualifications

Statistics
Staff performance monitoring
Operational analysis
Data systems development
Resource allocation (project management tasks)
Data analysis reporting
Budgeting support
Staff scheduling
Business analysis
Process design
Performance Reporting
Team scheduling
Mid-level
System maintenance
Employee attendance management
Team training
System testing
Forecasting
Schedule creation
Interdisciplinary policy and procedure development experience
System development
Management reporting
Capacity planning
Training & development
Business operations
Ad-hoc reporting
Call center management
Service level agreement (SLA) management
Strategic workforce planning
Database software proficiency

Full Job Description

We have many opportunities available on our other career site pages. Click here to link to our careers page!

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

This position will be required to analyze contact center trends including: transaction volumes, call volumes, call patterns, staff productivity, and resource allocation. This analyst will monitor inbound call and chat traffic, volume of escalated case and social media work and outbound dialer calls. He/she will ensure service/performance volume is satisfied within SLA by adjusting scheduling needs as patterns change. This analyst will build proficient staffing and scheduling routines to meet business unit goals and objectives. Additionally, this includes the development and maintenance of database applications, report design and ad-hoc analysis.

Responsible for the maintenance of all Customer Connection Center functions related to the development, configuration, testing, rollout, training, maintenance and adoption of the WFM system. Analyzes contact volumes to create long term forecasts including integration of planned marketing efforts, shifts in customer contact trends, and disaster recovery. Generates, updates, and publishes agent schedules within established timelines and adjusts ad hoc as needed to support meetings and training initiatives.
Uses long term forecasts, assists operational Directors and Resource Planning Manager in budgeting process to ensure appropriate staffing levels are requested. Develops and makes recommendations on standardized policies and procedures for agent scheduling including shift bids/preferences, trades and time off requests.
Simulates the impact of proposed initiatives and confidently recommends the appropriate staffing actions for the business. Assesses the daily performance of the contact center and manages staffing changes to ensure payroll targets and Service Level Objectives are achieved. Maintains standardized reporting for internal and external management use; conducts orientation training associated with scheduling process for user community.
Analyses, monitors and reports on all staffing assumptions and provides recommendations to internal and external stakeholders. Collects, analyzes and reports historical center performance statistics and historical agent performance statistics. Responsible for data collection to ensure efficient and accurate WFM system configuration that meets the needs of the Customer Care Connection team.

Performs additional duties and projects as assigned.

Consistent regular scheduled attendance is considered an essential function of this job.

The salary range for this opportunity is $45,000 - $60,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

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Refine Your Search

customer service representative remote jobs in medina oh

Customer Care Scheduler Operations - REMOTE

Fully Remote Customer Service Agent

Remote Full-Time Permanent Customer Experience Specialist

Member Engagement Specialist (EST)

Launch Specialist I

Performance Specialist, East Coast

Bilingual Remote Full-Time Permanent Customer Experience Specialist

Manager of Customer Success

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