Top 38 Wic Jobs in Medway Ma

Customer Service Manager
E-ZPass MA/TransCore —Auburn, MA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Nutrition Assistant, Harrington Hospital WIC Program, Milford Campus - 20 hours, Days
UMass Memorial Health —Milford, MA
- $19.15 - $34.47 an hour
- Part-time
- Spanish
- Hospital
- Children
WIC Program Nutritionist
Upham's Community Care —Boston, MA
- $25 - $37 an hour
- Full-time
- Mid-level
- Master's degree
- Clinic
Quick Apply
Community Services Coordinator
Optum —Braintree, MA
- $18 - $32 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Pass drug screening
- AD&D insurance
- Employee stock purchase plan
WIC Nutritionist 32 Flex
Care New England Health System —Providence, RI
- $26.36 - $39.55 an hour
- 8 hour shift
- Spanish
- HIPAA
- Mid-level
WIC Nutritionist
Harbor Health Services, Inc. —Boston, MA
- $24.34 - $36.52 an hour
- Part-time
- Spanish
- Mid-level
- Master's degree
- Disability insurance
- Health insurance
Quick Apply
4d
Lead Registered Dietitian
Harbor Health Services, Inc. —Dorchester, MA
- $64,063 - $96,145 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Management
Quick Apply
WIC Nutritionist | Community Health in Roxbury, MA
Whittier Street Health Center —Roxbury Crossing, MA
- $27 - $30 an hour
- Weekends as needed
- Background check
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
Complex Care Nurse
Harbor Health Services, Inc. —Dorchester, MA
- $38.98 - $58.49 an hour
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Loan repayment program
Quick Apply
Call Center Supervisor
Harbor Health Services, Inc. —Dorchester, MA
- $56,888 - $85,383 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
PROGRAM ASSISTANT
Upham's Community Care —Dorchester, MA
- $19 - $26 an hour
- Part-time
- Spanish
- Ability to walk for extended periods
- Computer literacy
Quick Apply
Customer Service Manager
TransCore, LP —Auburn, MA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Mid-level
Quick Apply
Call Center Agent Per Diem
Harbor Health Services, Inc. —Dorchester, MA
- $19.50 - $25.58 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
Quick Apply
WIC Program Manager
Thundermist Health Center —Woonsocket, RI
- $30 - $33 an hour
- 8 hour shift
- Computer literacy
- Mid-level
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
Team Nurse – Hybrid Remote
Beth Israel Lahey Health —Cambridge, MA
- $32.24 - $55.32 an hour
- Full-time
- Hybrid work
- Nursing
- RN License
- Computer literacy
Client Services Case Manager
Harbor Health Services, Inc. —Dorchester, MA
- $44,895 - $67,343 a year
- Full-time
- Hybrid work
- Spanish
- Microsoft Outlook
- Bachelor of Science
- Paid holidays
- Disability insurance
Quick Apply
Registered Nurse
Beth Israel Lahey Health —Waltham, MA
- $32.24 - $55.32 an hour
- Full-time
- Nursing
- RN License
- Computer literacy
13d
Case Manager
Casa Esperanza —Boston, MA
- $25 - $26 an hour
- Full-time
- Spanish
- CPR Certification
- Microsoft Excel
- Paid holidays
- Disability insurance
Quick Apply
11d
WIC Coordinator & Nutritionist
Meeting Street —Providence, RI
- Full-time
- CPR Certification
- Management
- Ability to walk for extended periods
- Paid holidays
- Health insurance
Quick Apply
Lactation Peer Counselor
Children's Friend —Providence, RI
- 8 hour shift
- Spanish
- Hospital
- English
- Paid holidays
- Disability insurance
Quick Apply

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Customer Service Manager

E-ZPass MA/TransCore -
Auburn, MA

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year
7 days ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Spanish
Customer communication
Team supervision
Interpersonal skills
Managing teams in a customer support role
Employee relationship building
SQL
Team development
Supervising experience
Data management
Productivity software
Business management
Query management
Associate's degree

Full Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Manager to join our team in Auburn, Massachusetts.

Summary: Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers (WIC), as well as Facility Management. The Manager coordinates processing and reporting activities with the Customer Care Supervisors to ensure that policy and procedure integrity is maintained and also manages all activities of Customer Care Operations, maintaining optimum service levels for E-ZPass MA and PAY BY PLATE MA (PBP) accounts. Per the accepted contract pricing (Appendix M1B of the MassDOT AET CSC Agreement), the Customer Service Manager is responsible for maintaining the expected profit margins at each WIC location individually.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Maintain a full understanding of all E-ZPass MA and PBP programs and is well-versed in all Customer Care Representative, Team Lead and Supervisor tasks
Participates in bi-weekly Project Manager and software development calls to ensure all Customer Care issues are addressed, corrected, tested and implemented timely
Support MassDOT’s Director of Statewide tolling for key high-level requests from operations including legal hearings, subpoena’s and detailed customer account history
Develop agenda and present all relevant Customer Care issues to discuss with MassDOT Management team for the Monthly Status Meetings
Understands the business rules of all E-ZPass MA and PBP programs as they apply to account establishment, account maintenance and transponder inventory tasks
In conjunction with the Customer Care Supervisor’s, oversees 6 WIC locations and continually monitor and assess service levels including the number of walk-ins, wait times and customer feedback
Coordinate daily activities that ensure Customer Care operations and its staff provide excellent customer service, supervises and supports all established policies and procedures and keeps TransCore management and MassDOT appraised of the status of Customer Care Center operations
Responsible for understanding, monitoring and meeting daily, weekly, monthly performance metrics and standards applicable to the Customer Care Department (#3-5, #43-45, #1-2 and #6-11 in conjunction with the Account and Finance Manager, #37-38 and #66 in conjunction with the Customer Communications Manager and Accounting and Finance Manager); informing the CSC Program Manager when issues arise that impact metrics
Serving as customer service role model, ensure all Customer Care representatives are courteous, professional and attuned to customer needs
Establish and monitor statistical performance reporting criteria, enforce policies and procedures to ensure all staff meet or exceed expected customer service and performance levels
Correct and address any QA findings, develop preventive measures, support training and cross training processes and continue to mentor new and existing staff to ensure overall quality of delivered services
Work with the QC/QA department to implement efficiencies by evaluating processes for improvements where possible
Periodically travel to WIC’s to maintain effective relationships and communication with team members
Act as safety Manager for all locations (including WIC’s) and building security, first contact for alarms and access granted and revoked as needed for all staff
Must remain professional under every circumstance with customers/non-customers

Required Skills:

5 plus years Supervisory experience with hands-on customer service experience
Proven ability to navigate and elaborate integrity system data activity
Advance skills in Microsoft Office products and proficient in running SQL scripts
Must be a team player, self-motivated and success oriented for the entire CSC Program
Bilingual in Spanish a plus

Education:

Minimum of an Associates degree required
Bachelor’s degree preferred

TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability

Pay: $70,000.00 - $90,000.00 per year

Benefits:

Dental insurance
Health insurance
Vision insurance

Application Question(s):

What is your desired salary?

Ability to Commute:

Auburn, MA 01501 (Required)

Work Location: In person

Quick Apply

Refine Your Search

wic jobs in medway ma

Customer Service Manager

Nutrition Assistant, Harrington Hospital WIC Program, Milford Campus - 20 hours, Days

WIC Program Nutritionist

Community Services Coordinator

WIC Nutritionist 32 Flex

WIC Nutritionist

Lead Registered Dietitian

WIC Nutritionist | Community Health in Roxbury, MA

Complex Care Nurse

Call Center Supervisor

PROGRAM ASSISTANT

Customer Service Manager

Call Center Agent Per Diem

WIC Program Manager

Team Nurse – Hybrid Remote

Client Services Case Manager

Registered Nurse

Case Manager

WIC Coordinator & Nutritionist

Lactation Peer Counselor

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