Top 74 Call center Jobs in Melbourne Fl

CONTACT CENTER REPRESENTATIVE
The Brevard Health Alliance Inc —West Melbourne, FL
- High school
- English
- High school diploma or GED
- Loan repayment program
- Disability insurance
Quick Apply
Customer Service Representative - CALL CENTER CSR
Freedom Air and Plumbing —Rockledge, FL
- $17 - $20 an hour
- Weekends as needed
- Pass drug screening
- Residential
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Customer Experience Specialist
Percepta —Melbourne, FL
- $18.34 an hour
- English
- High school diploma or GED
- Organizational skills
- Health savings account
- Paid holidays
Quick Apply
1d
Customer Service Advocate
Christian Care Ministry —Palm Bay, FL
- From $19.65 an hour
- Full-time
- 18 years or older
- Word processing
- Computer literacy
- Paid parental leave
- Health savings account
Customer Care Representative III
Percepta —Melbourne, FL
- From $15 an hour
- Monday to Friday
- Background check
- Pass drug screening
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Customer Service Case Manager
Percepta —Melbourne, FL
- $18.34 an hour
- Sales
- English
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
6d
Customer Care Representative
Percepta —Melbourne, FL
- $14 an hour
- Monday to Friday
- Computer literacy
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
6d
Call Center Patient Coordinator – Overnights | Cape Canaveral Hospital (Cocoa Beach)
Health First Careers —Rockledge, FL
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Hospital
Automotive Customer Service Representative
Percepta —Melbourne, FL
- From $15 an hour
- Computer literacy
- English
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Consumer Marketing Consultant
Percepta —Melbourne, FL
- $16.50 an hour
- Monday to Friday
- Background check
- Microsoft Outlook
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
4h
Network Technician
SUMERU INC —Melbourne, FL
- $28 - $31 an hour
- Contract
- Microsoft Outlook
- In-person
- Communication skills
Quick Apply
8d
Seasonal Phone Bank Assistant
Brevard County Supervisor of Elections Office —Melbourne, FL
- $16 an hour
- Temporary
- Background check
- Spanish
- English
Quick Apply
Referral Coordinator Non-Clinical -Care Coordination
Health First Careers —Melbourne, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- Health insurance
Concierge Sales Representative
Percepta —Melbourne, FL
- Monday to Friday
- Background check
- Microsoft Outlook
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
Claims Intake Specialist
Orion180 Insurance Services, LLC —Melbourne, FL
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
Customer Contact Specialist
Cocoa Hyundai, Inc. —Cocoa, FL
- $16 - $20 an hour
- Full-time
- Restaurant experience
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
13d
Dispatcher
Freedom Air and Plumbing —Rockledge, FL
- $19 - $21 an hour
- Overtime
- Pass drug screening
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
1d
Appointment Scheduler
Erdman Automotive —Cocoa, FL
- From $16 an hour
- Weekends as needed
- In person
- Bilingual
- Background check
- Dealership
- Paid training
- Health savings account
Quick Apply
IVT Research Escalation Specialist
Percepta —Melbourne, FL
- Call employer
- Background check
- Computer literacy
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
6d
Bilingual French Customer Service Case Manager
Percepta —Melbourne, FL
- $18.34 - $20.34 an hour
- Remote
- English
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
6d

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CONTACT CENTER REPRESENTATIVE

The Brevard Health Alliance Inc -
West Melbourne, FL

Quick Apply

Job Details

Benefits

Loan repayment program
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Loan forgiveness

Qualifications

High school diploma or GED

Full Job Description

Come launch the next step in your career where America launched its Space Program. Brevard Health Alliance, Brevard County’s only Federally Qualified Health Center, is currently recruiting for a CONTACT CENTER REPRESENTATIVE to join us in the heart of Brevard County’s Space Coast. Since 2005 our focus has been on putting the “community” in Community Health while delivering healthcare to more than 60,000 unique patients annually.

Brevard Health Alliance offers competitive salaries, a comprehensive hiring package that includes Medical, Dental, Vision, Short and Long-term Disability Coverage and a 401K with company match, a generous personal leave program, a National Health Service Corps (NHSC) Approved Site for Loan Repayment and Qualified Employer for Public Service Loan Forgiveness, tuition assistance for continuing education, professional development, and the opportunity for upward mobility.

We are expanding, we are growing. If you would like the genuine opportunity to make a profound difference in the delivery of primary care and community health, we invite your interest and application after reviewing the specifics and requirements for the CONTACT CENTER REPRESENTATIVE listed below.

POSITION SUMMARY

To provide superior quality, competitive value, and outstanding service by providing exceptional administrative support to front office staff. The Contact Center Representative ensures that patients receive excellent customer service support and direction when they phone into all clinics. This includes supporting patients with substance use disorders.

GENERAL EDUCATION REQUIREMENTS

High School Diploma or General Equivalency/Educational Diploma (GED) and 1-year experience in customer service. Previous experience in a medical office or healthcare environment preferred.

ADDITIONAL QUALIFICATIONS

Customer service and/or medical front office experience
Phone experience a plus
Interpersonal and communication and organizational skills
Knowledge of Medical Terminology and Appointment Types
Ability to multi-task
Ability to read and write at high school level
Ability to use and operate computer, copy machine, typewriter, and fax machine
Ability to speak and understand at least the English language to effectively communicate with our patient population
Ability to work well in a team environment, remain motivated, is self-directed, and demonstrates initiative

PRIMARY ACCOUNTABILITIES

Answer telephone promptly and in a polite and professional manner
Answer calls from patients, determine nature and purpose of phone call, and re-direct the caller to the appropriate departments or takes messages when necessary
Provides information about establishment such as location of departments or offices or services provided
Schedule appointments, review appointment date, time, location, and provider name with caller. Make calls to reschedule appointments when necessary
Resolves phone complaints from customers and public and directs them to patient satisfaction surveys
Obtain and enter accurate demographic and insurance information into EMR
Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable)
Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork
Serves as back up-front office support and performs Patient Service Representative duties as permitted based on call volume
Perform other related duties as assigned
Takes ownership and represents Brevard Health Alliance’s mission and organizational goals established by the executive committee. These include, but are not limited to: Productivity, Quality, Patient Satisfaction, and Employee Retention. It is the duty of each BHA employee to incorporate these goals into all daily work routines and strive to achieve and surpass all goals by working as a team. The mission and goals of BHA will be incorporated into each associate’s Key Performance Indicators and will be evaluated on a monthly and quarterly basis.

Quick Apply

Refine Your Search

call center jobs in melbourne fl

CONTACT CENTER REPRESENTATIVE

Customer Service Representative - CALL CENTER CSR

Customer Experience Specialist

Customer Service Advocate

Customer Care Representative III

Customer Service Case Manager

Customer Care Representative

Call Center Patient Coordinator – Overnights | Cape Canaveral Hospital (Cocoa Beach)

Automotive Customer Service Representative

Consumer Marketing Consultant

Network Technician

Seasonal Phone Bank Assistant

Referral Coordinator Non-Clinical -Care Coordination

Concierge Sales Representative

Claims Intake Specialist

Customer Contact Specialist

Dispatcher

Appointment Scheduler

IVT Research Escalation Specialist

Bilingual French Customer Service Case Manager

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