Position Summary
The Clinical Data & Breast Health Program Coordinator is a dual-role position supporting Memphis Health Center’s clinical quality, data reporting, and breast health program functions. Approximately 80% of the position is dedicated to clinical data coordination and reporting under the direction of the Director of Clinical Services, and approximately 20% is dedicated to TN Breast program coordination under the direction of the Program Manager.
The position bridges frontline clinical operations with quality and data functions by collecting, validating, maintaining, and reporting clinical and operational information used for quality improvement, population health, regulatory reporting, provider performance monitoring, care-gap closure, and patient follow-up. The role also supports TN Breast and preventive health activities, including breast and cervical cancer screening coordination, mammography and diagnostic follow-up, referrals, patient outreach, registry maintenance, documentation, and coordination of services for eligible patients.
Success in this role requires strong organization, attention to detail, effective communication with providers and multidisciplinary teams, accurate handling of protected health information, and the ability to manage responsibilities across two reporting relationships while maintaining continuity of patient care.
ESSENTIAL DUTIES AND RESPONSIBILITIES
I. Clinical Data Coordination & Reporting — 80%
· Serve as a point of contact between providers, clinical staff, and the Quality Improvement team regarding clinical quality initiatives, reporting needs, workflow updates, and performance improvement activities.
· Collect, enter, validate, reconcile, and maintain clinical and operational data from the Electronic Health Record (EHR), radiology systems and records, and other approved organizational data sources, including mammography and diagnostic imaging/X-ray information.
· Assist in preparing and validating reports for Uniform Data System (UDS), Clinical Quality Measures (CQMs), HEDIS, Managed Care Organization (MCO) quality programs, and other regulatory, payer, grant, and organizational reporting requirements.
· Generate routine daily, weekly, monthly, quarterly, and annual reports using Microsoft Excel and other approved reporting tools.
· Monitor data for completeness and accuracy; identify discrepancies, research potential causes, and coordinate corrections with the appropriate department or system owner.
· Assist in maintaining provider performance dashboards, clinical quality scorecards, patient registries, care-gap reports, outreach lists, tracking tools, and standardized reporting templates.
· Support provider and staff education related to clinical quality measures, documentation requirements, care-gap closure, and reporting expectations.
· Track patient care gaps, preventive care opportunities, outstanding follow-up needs, and completion of assigned quality improvement activities; escalate unresolved issues as appropriate.
· Support chart reviews, data validation activities, audits, regulatory surveys, and readiness activities by compiling accurate supporting documentation and maintaining audit-ready records.
· Support HRSA, UDS, HEDIS, NCQA Patient-Centered Medical Home (PCMH), grant, payer, accreditation, and other quality or regulatory reporting activities as assigned.
· Identify recurring data-quality or documentation issues and communicate trends to the appropriate leader for corrective action or workflow improvement.
· Collaborate with providers, nursing, radiology, Health Information Management, Population Health, Referral Services, Quality & Risk Management, Information Technology, Data Specialist, and other departments to improve data integrity and reporting workflows.
· Maintain reporting calendars, source documentation, electronic files, data dictionaries, procedures, workflows, and job aids related to clinical data collection and reporting.
· Participate in departmental meetings, quality improvement meetings, training activities, and organizational initiatives as assigned.
II. TN Breast & Preventive Health Program Coordination — 20%
· Coordinate preventive health services including breast and cervical cancer screenings, diagnostic follow-up services, referrals, and patient navigation activities for eligible patients.
· Support preventive care initiatives designed to improve patient access, continuity of care, screening compliance, and early detection outcomes.
· Conduct patient outreach and scheduling activities to improve compliance with recommended screenings and follow-up care.
· Maintain preventive screening registries, tracking systems, outreach lists, and supporting program documentation.
· Coordinate mobile mammography events, breast health awareness campaigns, health fairs, and community outreach activities.
· Educate patients regarding preventive screening recommendations and appropriate follow-up care within the scope of the role.
· Support applicable evidence-based preventive screening guidelines, including USPSTF and ACOG recommendations, as appropriate to assigned program activities.
· Identify and assist with closing preventive care gaps for underserved and high-risk populations.
Quality Metrics & Preventive Health Monitoring
· Monitor and support HRSA UDS measures, HEDIS standards, NCQA initiatives, MCO quality metrics, preventive health indicators, and other assigned quality measures.
· Support gap closure through reporting, registry management, outreach, follow-up tracking, and coordination with clinical teams.
· Assist with quality improvement initiatives, workflow support, audit readiness, state and regulatory surveys, and program monitoring activities.
· Prepare or assist with quality dashboards, monthly reports, program reports, and supporting documentation as assigned by the Program Manager.
Patient Follow-Up & Care Coordination
· Monitor abnormal screening results and coordinate timely follow-up appointments, diagnostic services, referrals, and provider communication.
· Assist patients with transportation, insurance, scheduling, and other healthcare access barriers that may affect completion of recommended screening or follow-up care.
· Coordinate referrals with providers, specialists, hospitals, imaging centers, managed care organizations, and community partners.
· Track patients who are lost to follow-up and facilitate re-engagement through appropriate outreach and care coordination activities.
· Assist with identifying and addressing Social Determinants of Health (SDOH) barriers that may affect access to preventive screening and follow-up services.
· Escalate unresolved referrals, delayed follow-up, abnormal findings, or other concerns that may affect patient outcomes to the appropriate clinical or program leader.
III. Shared Compliance & Administrative Responsibilities
· Protect the confidentiality and security of patient and organizational information in accordance with HIPAA, MHC policies, and applicable federal and state requirements.
· Access, use, and disclose protected health information only as necessary to perform assigned job responsibilities and in accordance with the minimum necessary standard.
· Communicate professionally with internal and external stakeholders regarding assigned reports, documentation needs, referrals, and follow-up activities.
· Manage competing priorities across both functional assignments and promptly communicate barriers that may affect reporting deadlines, program requirements, or patient care.
· Perform other duties as assigned consistent with the scope and operational needs of the position.
Minimum Qualifications
Education
Bachelor’s degree in Health Information Management, Health Informatics, Healthcare Administration, Public Health, Health Sciences, Business Administration, Data Analytics, or a related field preferred. An associate degree in a related field with relevant healthcare data, quality, reporting, or program coordination experience may be considered.
Experience
Minimum of three (3) years of experience in healthcare data coordination, clinical quality, population health, health information management, medical records, clinical operations, reporting, patient navigation, program coordination, or a related healthcare setting preferred.
Experience in a Federally Qualified Health Center (FQHC), community health center, ambulatory care, quality improvement, cancer screening, radiology, referral coordination, or grant-supported healthcare program is strongly preferred.
Knowledge, Skills & Abilities
· Working knowledge of clinical quality measures, care-gap management, population health, healthcare performance reporting, screening workflows, and referral follow-up concepts.
· Knowledge of HRSA UDS, HEDIS, CQMs, NCQA PCMH, and other healthcare quality or regulatory reporting requirements preferred.
· Proficiency in Microsoft Excel, including sorting, filtering, formulas, Pivot Tables, charts, data validation, and basic reporting functions.
· Experience using eClinicalWorks (eCW), Azara DRVS, radiology information systems, or similar EHR/reporting platforms preferred.
· Ability to collect, organize, reconcile, and validate data accurately from multiple sources.
· Strong attention to detail with the ability to identify inconsistencies, incomplete information, and reporting discrepancies.
· Strong organizational, time-management, critical-thinking, and problem-solving skills, including the ability to manage a defined 80%/20% dual-role workload.
· Excellent written, verbal, and interpersonal communication skills with the ability to work collaboratively with providers, patients, program staff, and multidisciplinary teams.
· Ability to maintain confidentiality and appropriately handle protected health information and sensitive organizational data.
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
