Top 315 Information systems Jobs in Memphis Tn

System Director-Service Delivery & Customer Experience - HS IS Admin Corporate
Baptist Memorial Health —Memphis, TN
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Free parking
- Disability insurance
System Director-Infrastructure Services - HS IS Admin Corporate
Baptist Memorial Health —Memphis, TN
- Full-time
- Azure
- DevOps
- 11+ years
- Free parking
- Disability insurance
Data Scientist/Quality & Patient Safety System Director
Baptist Memorial Health —Memphis, TN
- Full-time
- Master's degree
- Analysis skills
- Supervising experience
Medical Records Administration Specialist
US Veterans Health Administration —Memphis, TN
- $40,736 - $97,087 a year
- Online Application
- Background check
- High school
- Pass drug screening
7d
Laboratory Information Systems (LIS) Analyst
Compass Laboratory Services —Memphis, TN
- Full-time
- Background check
- Computer Science
- Ability to walk for extended periods
- Health savings account
- Disability insurance
Quick Apply
Analyst-Finance
FedEx Freight —Memphis, TN
- Full-time
- Research
- Mid-level
- Finance
10d
IT Help Desk
EAGLE DISTRIBUTING OF MEMPHIS LLC —Memphis, TN
- Full-time
- In person
- Mid-level
- Windows
- Microsoft Office
Quick Apply
Associate Database Technician
Baptist Memorial Health Care —Memphis, TN
- Driver's License
- Bachelor's degree
- 1 year
Systems Developer III
FedEx Freight —Memphis, TN
- $80,050 - $141,847 a year
- Full-time
- Remote
- Microsoft Word
- Computer science
- Azure
- Paid parental leave
- AD&D insurance
2d
IS Support Technician - Full-time
Lakeside Behavioral Health System —Memphis, TN
- Full-time
- Psychiatry
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
10d
Advisor-IT Risk and Compliance
FedEx Freight —Memphis, TN
- $83,799 - $160,894 a year
- Full-time
- Remote
- Computer Science
- 5 years
- Bachelor's degree
- Paid parental leave
- AD&D insurance
11d
Business Product Ana II
FedEx Freight —Memphis, TN
- $80,050 - $141,847 a year
- Full-time
- Remote
- Computer Science
- Customer service
- Mid-level
- Paid parental leave
- AD&D insurance
IT Application Analyst
REGIONAL ONE HEALTH —Memphis, TN
- Full-time
- System design
- Research
- 3 years
61588: Advisor-Technical Quality
FedEx Freight —Memphis, TN
- $83,799 - $160,894 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Software troubleshooting
- Paid parental leave
- AD&D insurance
Part-Time: Test Administrator (114160)
Southwest Tennessee Community College —Memphis, TN
- Part-time
- Background check
- Word processing
- Writing skills
Senior Analyst Oracle EPM Administrator
Hilton —Memphis, TN
- Full-time
- Oracle
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan
REGISTRATION REPRESENTATIVE
Christ Community Health Services —Memphis, TN
- CPR Certification
- Mid-level
- High school diploma or GED
Quick Apply
Firm Enterprise Solutions Director, Data Management
Deloitte —Memphis, TN
- $144,000 - $265,000 a year
- Full-time
- 11+ years
- Master's degree
- Presentation skills
Production Support Engineer IT (2nd shift)
Milwaukee Electric Tool Corporation —Olive Branch, MS
- Full-time
- ERP systems
- Mid-level
- Windows
Analyst HRIS
Orgill Inc —Collierville, TN
- Computer science
- Computer Science
- Mid-level
Quick Apply

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information systems jobs near memphis tn

System Director-Service Delivery & Customer Experience - HS IS Admin Corporate

Baptist Memorial Health -
Memphis, TN

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Job Details

Full-time

Benefits

Free parking
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Vision insurance
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Bachelor's degree

Full Job Description

Summary

The Senior IT Director of Service Delivery and Customer Experience oversees IT customer service throughout the Baptist corporate information technology functions. The core areas of responsibility are oversight of all IT site support functions across the organization through a management team, the IT Service (Help) Desk function, and IT Communications. The position is focused on a solid understanding of operations and process and be able to create a common understanding of service level expectations while working in a participative manner with the end users as well as operational representatives to build relationships with customers throughout our various service areas.

Responsibilities

Oversee a team of direct reports who in turn collaborate with site support teams across our 22 acute care settings, our 150+ ambulatory sites, business operations, and academic environments.

Service Markets encompass West-Tennessee, Northern to Mid-Mississippi, North East Arkansas, and our Baptist University campus service areas.
Oversee our IT Customer Service Desk for Baptist Memorial Health's Corporate IT department.
Responsible for Corporate IT customer communications across the organization.
Provide leadership and be responsible for delivery of IT customer service throughout Baptist Memorial Health.
Establish credibility with all key customers in the system including being primary liaison to our Baptist Medical Group physicians.
Deliver a user focused, customer experience that ensures the information technology team is a client services organization. Both internally and externally.
Promote communication between IT and system users. Develop a credible priority-setting mechanism and effectively communicate.
Hire as necessary, train, manage and evaluate staff reporting to the Senior IT Executive. Provide guidance and support for information systems managers. Realign as necessary for more effective and streamlined operations.
Set reasonable customer satisfaction goals and work with the team to meet them consistently by way of existing intercompany service surveys.
Improve CSAT (Customer Satisfaction) scores, or other equivalent customer satisfaction metric.
Review all information technology operating and capital budgets, making necessary recommendations on strategies and related expenditures to assure consistency with corporate goals and objectives.
Strategically lead and develop a director team to enhance performance by setting clear accountable performance measures.

Requirements, Preferences and Experience

Education

Preferred: Master's Degree in Business Administration or related Field

Minimum: Bachelor's Degree in Business Administration or related Field

Experience

Minimum: 3 years of Management Experience in a related field.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry—healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:
Competitive salaries
Paid vacation/time off
Continuing education opportunities
Generous retirement plan
Health insurance, including dental and vision
Sick leave
Service awards
Free parking
Short-term disability
Life insurance
Health care and dependent care spending accounts
Education assistance/continuing education
Employee referral program

Job Summary:
Position: 14877 - System Director-Service Delivery & Customer Experience
Facility: BMHCC Corporate Office
Department: HS IS Admin Corporate
Category: Information Systems
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US: TN: Memphis
Located in the Memphis metro area

Apply Now

Refine Your Search

information systems jobs in memphis tn

System Director-Service Delivery & Customer Experience - HS IS Admin Corporate

System Director-Infrastructure Services - HS IS Admin Corporate

Data Scientist/Quality & Patient Safety System Director

Medical Records Administration Specialist

Laboratory Information Systems (LIS) Analyst

Analyst-Finance

IT Help Desk

Associate Database Technician

Systems Developer III

IS Support Technician - Full-time

Advisor-IT Risk and Compliance

Business Product Ana II

IT Application Analyst

61588: Advisor-Technical Quality

Part-Time: Test Administrator (114160)

Senior Analyst Oracle EPM Administrator

REGISTRATION REPRESENTATIVE

Firm Enterprise Solutions Director, Data Management

Production Support Engineer IT (2nd shift)

Analyst HRIS

I want to receive the latest job alert for information systems in memphis tn

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