Top 2315 Quality systems manager Jobs in Menomonee Falls, Wi

Customer Care Supervisor - Commercial Lines
West Bend Insurance Company —West Bend, WI
- $96,842 - $121,053 a year
- Full-time
- Hybrid work
- Sales
- Mid-level
- Office
- Health savings account
- Disability insurance
Residential Property Manager
JBJ Companies, Inc. —Germantown, WI
- $29 - $34 an hour
- Weekends as needed
- Background check
- Writing skills
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
Strategic Sourcing Manager
Confidential —Brookfield, WI
- $95,000 - $115,000 a year
- Full-time
- Background check
- Inventory management
- Office
- Health savings account
- Health insurance
Quick Apply
3d
Executive Chef/Kitchen Manager
USRL Holdings (NX Level Sports and Unity Senior Living) —Sussex, WI
- $65,000 - $71,000 a year
- Full-time
- Background check
- Bar
- ServSafe
- Health insurance
- Dental insurance
Quick Apply
3d
Maintenance Technician
Silgan Specialty Packaging —Mequon, WI
- $32 - $46 an hour
- Full-time
- Maintenance
- Mid-level
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Quality Manager
Select Technical Staffing —Germantown, WI
- $90,000 - $110,000 a year
- Full-time
- Engineering
- Laboratory experience
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
Operations Manager
GO Riteway Transportation Group —Mequon, WI
- Full-time
- Background check
- Computer literacy
- Mid-level
Quick Apply
1st Shift Inventory Lead
ID Logistics —Germantown, WI
- $24.50 an hour
- Monday to Friday
- Basic math
- Research
- Mid-level
- Health insurance
- Dental insurance
23h
Customer Service Supervisor
Graymont —West Bend, WI
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Microsoft Office
14d
Logistic Manager
Med-Stat Usa LLC —West Allis, WI
- $55,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Material Handler
Components Company Inc —Brookfield, WI
- $22 - $25 an hour
- Overtime
- ERP systems
- Mid-level
- Forklift
- Paid training
- Health savings account
Quick Apply
Operations Supervisor | 1st Shift
Gehl Food & Beverage —Germantown, WI
- $83,000 - $85,000 a year
- Mid-level
- High school diploma or GED
- Driver's License
- Health savings account
- Health insurance
Quick Apply
Quality Manager
Ultra Tool Manufacturing —Germantown, WI
- Full-time
- Engineering
- Mid-level
- 3 years
Quick Apply
Milk Intake Receiver 1st Shift
Gehl Food & Beverage —Germantown, WI
- $24.50 an hour
- Full-time
- Basic math
- English
- Forklift
- Health savings account
- Health insurance
Quick Apply
7d
Shipping Supervisor I
Systems, LLC. —Germantown, WI
- $60,400 - $97,525 a year
- Full-time
- Mid-level
- High school diploma or GED
- Warehouse experience
- 401(k)
Quick Apply
6d
Quality Manager
Columbus McKinnon Corporation —Menomonee Falls, WI
- Full-time
- 5 years
- Research
- Bachelor's degree
Quick Apply
14d
Departmental Executive Assistant
Waukesha County, WI —Waukesha, WI
- $26.19 - $36.37 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Free parking
- Wellness program
13d
Project Manager (Quality & Continuous Improvement)
Menomonee Falls —Menomonee Falls, WI
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
IRIS Operations Manager
Advocates4U —Mequon, WI
- From $30 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- HIPAA
- Dental insurance
- Paid time off
Quick Apply
3d
Manager - Operations
Wesco —Menomonee Falls, WI
- $81,753 - $110,366 a year
- Urgently hiring
- Microsoft Excel
- 5 years
- High school diploma or GED
- Health insurance
- Dental insurance

I want to receive the latest job alert for quality systems manager in menomonee falls, wi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality systems manager jobs near menomonee falls, wi

Operations Manager jobs in Menomonee Falls, WI

Quality Manager jobs in Germantown, WI

Operations Manager jobs in Mequon, WI

Material Handler jobs in Brookfield, WI

Sourcing Manager jobs in Brookfield, WI

Quality Manager jobs in Menomonee Falls, WI

Medical Laboratory Technician jobs in Orlando, FL

Apartment Maintenance jobs in Sacramento, CA

Maintenance Technician jobs in Lancaster, CA

Maintenance Technician jobs in Washington, DC

Maintenance Technician jobs in Las Vegas, NV

Aviation Maintenance Technician jobs in Detroit, MI

Maintenance Technician jobs in Illinois

Business Operations jobs in Los Angeles, CA

Operations Supervisor jobs in San Antonio, TX

Operations Manager jobs in Denton, TX

Operations Manager jobs in Greensboro, NC

Operations Manager jobs in Henderson, NV

Laboratory Operations Manager jobs in New York, NY

Operations Manager jobs in Charleston, SC

Customer Care Supervisor - Commercial Lines

West Bend Insurance Company -
West Bend, WI

Apply Now

Job Details

Full-time
$96,842 - $121,053 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Prescription drug insurance
Pet insurance

Qualifications

Vendor relationship building
Customer communication

Full Job Description

Company Overview:

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary:

This role leads and optimizes Customer Care operations by overseeing staffing, workflows, performance management, and quality assurance to deliver strong service, retention, and growth results. The position ensures underwriting compliance, mitigates risk exposure, and drives team success through coaching, escalation management, and partnership with agencies and vendors. Additionally, the role supports sales and marketing efforts, agency engagement, and key business initiatives to enhance customer experience and operational effectiveness.

Work Location:

This position offers a hybrid work schedule(3 days in office/2 days at home) and will be working out of the West Bend or Madison, WI office.

Responsibilities & Qualifications:

Key Responsibilities

Manage personnel actions such as selection, hiring, training, salary and bonus adjustments, performance appraisals, and promotions.
Plan and monitor service workflows of assigned area(s).
Ensure processes and procedures mitigate E&O exposure and ensure staff operate within their underwriting authority.
Plan and monitor workload and staffing levels to meet service-level agreements and sales goals.
Monitor Customer Care retention, book value, and growth.
Audit Customer Care interactions and complete file reviews to ensure quality customer service.
Provide coaching to staff to achieve sales and quality assurance goals.
Handle escalated issues.
Maintain strong relationships with third-party vendors and agency partners to ensure quality service.
Handle complaints and monitor customer feedback.
Perform marketing activities for Customer Care in conjunction with regional sales managers.
Conduct agency meetings and manage new agency enrollments.
Monitor agency sales goals that impact Customer Care revenue.
Support companywide initiatives and change management for current and future products and services.

Preferred Experience and Skills

5+ years of P&C insurance experience with an emphasis in underwriting
5+ years contact center experience
1 year of customer service supervisory experience
Problem solving skills
Leadership skills with the ability to coach, mentor and develop others in service
Knowledge of personal computers, including agency management system software and telephone equipment and software
Communication and rapport building skills

Preferred Education and Training

Bachelor’s degree in Business, Insurance or related field
Agents license (required within first few weeks of employment)
Completion of CIC and/or CPCU designation
Associate in Underwriting designation

Salary Statement:

The salary range for this position is $96,842-$121,053.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits:

West Bend offers a comprehensive benefit plan including but not limited to:

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO:

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

#LI-LB1

INDSP

Apply Now

Refine Your Search

quality systems manager jobs in menomonee falls, wi

Customer Care Supervisor - Commercial Lines

Residential Property Manager

Strategic Sourcing Manager

Executive Chef/Kitchen Manager

Maintenance Technician

Quality Manager

Operations Manager

1st Shift Inventory Lead

Customer Service Supervisor

Logistic Manager

Material Handler

Operations Supervisor | 1st Shift

Quality Manager

Milk Intake Receiver 1st Shift

Shipping Supervisor I

Quality Manager

Departmental Executive Assistant

Project Manager (Quality & Continuous Improvement)

IRIS Operations Manager

Manager - Operations

I want to receive the latest job alert for quality systems manager in menomonee falls, wi

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected