Top 1395 Customer service supervisor Jobs in Menomonee Falls Wi

Customer Care Supervisor - Commercial Lines
West Bend Insurance Company —West Bend, WI
- $96,842 - $121,053 a year
- Full-time
- Hybrid work
- Sales
- Office
- Supervising experience
- Health savings account
- Disability insurance
Supervisor, Educational Provider
Educates —Mequon, WI
- From $35 an hour
- Part-time
- Hybrid work
- Background check
- Experience working with individuals with developmental disabilities
- Clean driving record
- 401(k)
Quick Apply
7d
Sr. Production Supervisor, 1st Shift - Germantown, WI
dsm-firmenich —Germantown, WI
- 5 years
- Sanitation
- Bachelor's degree
- Health insurance
- Paid time off
Delivery Service Supervisor - Jackson, WI
Sysco —Jackson, WI
- Overtime
- Computer literacy
- Basic math
- English
Shift Supervisor
MGS Mfg. Group, Inc —Richfield, WI
- 12 hour shift
- Mid-level
- 3 years
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Healthcare Customer Service Representative (WI)
Healthcare Business Services Inc. —Milwaukee, WI
- On call
- Remote
- Computer literacy
- Writing skills
- Medical office experience
- Work from home
9d
Customer Service Representative
Ellsworth Corporation —Germantown, WI
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Wellness program
- Paid holidays
Quick Apply
Customer Service Specialist
Anthros Office LLC —Waukesha, WI
- $25 - $30 an hour
- Full-time
- Hybrid work
- Bilingual
- Writing skills
- Analysis skills
- Paid time off
- Employee discount
Quick Apply
6d
Department Supervisor
Home Depot —Menomonee Falls, WI
- Merchandising
- Mid-level
Operations Supervisor | 1st Shift
Gehl Food & Beverage —Germantown, WI
- $83,000 - $85,000 a year
- Mid-level
- High school diploma or GED
- Driver's License
- Health savings account
- Health insurance
Quick Apply
Customer Service Supervisor
CL&D Graphics LLC —Oconomowoc, WI
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Wellness program
- Disability insurance
Customer Service Advocate
Trelleborg Sealing Solutions US Inc —Menomonee Falls, WI
- Hybrid work
- Inventory management
- Bachelor's degree
- Marketing
Quick Apply
Production Supervisor - Night
Engauge Workforce Enterprises LLC —Waukesha, WI
- $78,000 - $82,000 a year
- Overtime
- Engineering
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
Production Supervisor
Desert Aire —Germantown, WI
- $30,000 - $45,000 a year
- Full-time
- Carpentry
- Background check
- Ability to walk for extended periods
- Health savings account
- Health insurance
Quick Apply
7d
Account Management Team Lead
Wild Marketing Group - Global Division —Waukesha, WI
- Full-time
- 5 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
3d
RN House Supervisor - Oconomowoc Memorial Hospital 0.9 FTE (Nights)
ProHealth Care —Oconomowoc, WI
- 12 hour shift
- Nursing
- RN License
- Hospital
Manufacturing / Production Supervisor
Reyes Coca-Cola Bottling —Milwaukee, WI
- Full-time
- Mid-level
- Master's degree
- High school diploma or GED
- Health insurance
- Dental insurance
Production Supervisor
AptarGroup, Inc. —Mukwonago, WI
- $85,000 - $100,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Computer skills
- Paid parental leave
- Health insurance
Quick Apply
Floor Supervisor
PartsBadger —West Bend, WI
- $30 - $40 an hour
- Full-time
- Writing skills
- Mid-level
- Team management
- Opportunities for advancement
Quick Apply
Training Supervisor
Diamond Vogel —Menomonee Falls, WI
- Online Application
- Computer literacy
- English
- Mid-level
- Health savings account
- Disability insurance
Quick Apply

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Customer Care Supervisor - Commercial Lines

West Bend Insurance Company -
West Bend, WI

Apply Now

Job Details

Full-time
$96,842 - $121,053 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Prescription drug insurance
Pet insurance

Qualifications

Vendor relationship building
Customer communication

Full Job Description

Company Overview:

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary:

This role leads and optimizes Customer Care operations by overseeing staffing, workflows, performance management, and quality assurance to deliver strong service, retention, and growth results. The position ensures underwriting compliance, mitigates risk exposure, and drives team success through coaching, escalation management, and partnership with agencies and vendors. Additionally, the role supports sales and marketing efforts, agency engagement, and key business initiatives to enhance customer experience and operational effectiveness.

Work Location:

This position offers a hybrid work schedule(3 days in office/2 days at home) and will be working out of the West Bend or Madison, WI office.

The internal deadline to apply is 6/12/26. External applications will be accepted on a rolling basis while the position remains open.

Responsibilities & Qualifications:

Key Responsibilities

Manage personnel actions such as selection, hiring, training, salary and bonus adjustments, performance appraisals, and promotions.
Plan and monitor service workflows of assigned area(s).
Ensure processes and procedures mitigate E&O exposure and ensure staff operate within their underwriting authority.
Plan and monitor workload and staffing levels to meet service-level agreements and sales goals.
Monitor Customer Care retention, book value, and growth.
Audit Customer Care interactions and complete file reviews to ensure quality customer service.
Provide coaching to staff to achieve sales and quality assurance goals.
Handle escalated issues.
Maintain strong relationships with third-party vendors and agency partners to ensure quality service.
Handle complaints and monitor customer feedback.
Perform marketing activities for Customer Care in conjunction with regional sales managers.
Conduct agency meetings and manage new agency enrollments.
Monitor agency sales goals that impact Customer Care revenue.
Support companywide initiatives and change management for current and future products and services.

Preferred Experience and Skills

5+ years of P&C insurance experience with an emphasis in underwriting
5+ years contact center experience
1 year of customer service supervisory experience
Problem solving skills
Leadership skills with the ability to coach, mentor and develop others in service
Knowledge of personal computers, including agency management system software and telephone equipment and software
Communication and rapport building skills

Preferred Education and Training

Bachelor’s degree in Business, Insurance or related field
Agents license (required)
Completion of CIC and/or CPCU designation
Associate in Underwriting designation

Salary Statement:

The salary range for this position is $96,842-$121,053.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits:

West Bend offers a comprehensive benefit plan including but not limited to:

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO:

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

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Refine Your Search

customer service supervisor jobs in menomonee falls wi

Customer Care Supervisor - Commercial Lines

Supervisor, Educational Provider

Sr. Production Supervisor, 1st Shift - Germantown, WI

Delivery Service Supervisor - Jackson, WI

Shift Supervisor

Healthcare Customer Service Representative (WI)

Customer Service Representative

Customer Service Specialist

Department Supervisor

Operations Supervisor | 1st Shift

Customer Service Supervisor

Customer Service Advocate

Production Supervisor - Night

Production Supervisor

Account Management Team Lead

RN House Supervisor - Oconomowoc Memorial Hospital 0.9 FTE (Nights)

Manufacturing / Production Supervisor

Production Supervisor

Floor Supervisor

Training Supervisor

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