Top 6 Service desk manager Jobs in Menomonie, Wi

DC/MM IT Support Technician
Menards —Eau Claire, WI
- Full-time
- Clean driving record
- Microsoft Outlook
- Computer Science
- Store discount
- Profit sharing
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MAI Animal Health-Genesis —Elmwood, WI
- Full-time
- Computer science
- Computer Science
- Customer service
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DC/MM IT Support Technician

Menards -
Eau Claire, WI

Quick Apply

Job Details

Full-time

Benefits

Store discount
Profit sharing
Paid holidays
401(k)

Qualifications

Desktop computer repair
Computer operation
Maintaining an organized workspace
Laptop (troubleshooting support)
Software installation
Virtualization tools
Driver's License
Internal employee customer service
Desktop (troubleshooting support)
Computer management
Server virtualization
Clean workspace maintenance
Desktop administration
Cross-functional collaboration
Peripheral hardware support
Operating system installation
IT department experience

Full Job Description

Why Work for Menards?

Profit Sharing & 401K, Paid Vacation & Holidays
Team Member Discount
Highly collaborative work environment
Monday – Friday work week
Pay based on experience

POSITION SUMMARY:

Under the direction of the Manager of Distribution Center and Manufacturing IT Support, provides exceptional technical support and enhancements to Menard, Inc. as part of the IT Support team. Installs, modifies, and makes minor repairs to company IT hardware and software systems, and provides technical assistance and training to system users by performing the following duties.

PRIMARY RESPONSIBILITIES:

Willingness to learn new software and IT skills
Configure and install hardware and peripheral components such as: monitors, keyboards, printers, and disk drives

Load specified software packages such as: operating systems, word processing, or spreadsheet programs into computer
Ensure consistent implementation of processes including:
- Installation of new or replacement equipment
- De-installation of existing equipment
- Initial testing processes for boot-up and image load

Perform generic and basic tests on connectivity and application launches
Respond to Team Member inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
Instruct users in use of equipment, software, and manuals
Recommend or perform remedial actions to correct problems and documents issues
Coordinate activities with support desk, network services, or other information systems groups
Replace defective or inadequate software packages
Perform monthly preventive maintenance on all IT equipment at supported locations
Develop and implement ways to continuously improve support locations
Provide updates, status, and completion information to manager, team lead and/or Team Members, via phone, email, or in-person communication
Prepare paperwork to document work in progress, completed work, and other necessary tracking paperwork; submit paperwork on a timely basis to department management
Routinely work aloft on ladders and scissor lift with hand tools and test sets
Conduct routine inventory, warehouse, shipping, and receiving duties
Follow established company policies regarding the safekeeping and security of equipment under repair

POSITION REQUIREMENTS:

The ideal candidate will have the following skills and abilities:

A two-year Technical Degree or service experience in IT Hardware, Networking, Management Information Systems, Computer Repair, Computer Science, Information Technology Management
Minimum of 2 years related experience including:

installation, repair, upgrading, and troubleshooting IT equipment

Must have experience with computer hardware installation and troubleshooting for PCs, peripherals, and servers
Experience with/Proficiency with:
- mobile technology such as smartphones and tablets a plus
- various printer types (impact, inkjet, or laser)
- Network / Client-Server experience preferred
- Some experience with configuring routers, switches and hubs preferred
Strong Working Knowledge/Proficiency with:
- Android, Windows 7, Windows 10, and Windows 11
- Virtual Operating Systems
- MS Office (Word, Excel, and Outlook)
Basic skills required:
- Punctuality, reliability, honesty and consistency
- Ability to work effectively in a team environment and interact with many departments on all levels
- Ability to work both independently and produce quality work
- Strong attention to detail and accuracy
- Strong analytical skills
- Strong written and verbal communication skills
- Good customer service skills
- Good organizational and task management skills
- Ability to work under pressure of deadlines
- Ability to manage multiple assignments and adjust to changing priorities
- Keep work areas clean and organized
- Ability to follow detailed written instructions
Any computer equipment manufacturer certifications are a plus
A+, Network+, Security+ certification are a plus
Follow company established policies regarding the safekeeping and security of equipment under repair
You must have a valid driver’s license and a good driving record.
Must be available to work Monday through Friday and the occasional weekend.
Provide numbers (i.e. home phone / cell phone) for which you can be easily and quickly reachable
Must carry a company provided cell phone during normal work hours.

PHYSICAL DEMANDS:

This position requires lifting up to 75 pounds for warehouse pickup and delivery duties. Reasonable accommodations may be made to enable individuals with disabilities to perform this function.

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service desk manager jobs in menomonie, wi

DC/MM IT Support Technician

Associate Systems Administrator

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