Top 12 Help desk engineer Jobs in Mequon, Wi

IT Support Desk Engineer I
HEARTLAND BUSINESS SYSTEMS LLC —Pewaukee, WI
- Full-time
- Analysis skills
- Travel
- Conflict management
- On-the-job training
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Help Desk Engineer
Heritage Senior Living —West Allis, WI
- 8 hour shift
- Ability to walk for extended periods
- Research
- Mid-level
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Customer Engineer
Sentinel —Milwaukee, WI
- $45,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Systems Engineer I
Impact Networking —Brookfield, WI
- $75,000 - $90,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
7d
IT Technical Support Engineer Senior
Advocate Aurora Health —Milwaukee, WI
- $47.50 - $71.25 an hour
- Full-time
- 5 years
- Office
- Bachelor's degree
Technical Support Engineer
Behm Consulting LLC —Milwaukee, WI
- From $39 an hour
- Extended hours
- Up to 50% travel
- Mid-level
- 3 years
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10d
Applications Engineer
Messer Cutting Systems, Inc. —Menomonee Falls, WI
- Full-time
- Mid-level
- Driver's License
- Travel
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Laser Applications Engineer
Messer Cutting Systems, Inc. —Menomonee Falls, WI
- Full-time
- Mid-level
- Driver's License
- Travel
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TAES-Technical Support Engineer (Steam Turbine Generator Product Services Engineer)
Toshiba America Energy Systems —West Allis, WI
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- 401(k) matching
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Technical Support Engineer - Automated Logic
Carrier —Waukesha, WI
- $79,000 - $158,000 a year
- Full-time
- Up to 50% travel
- 5 years
- High school diploma or GED
- Wellness program
- Paid jury duty
1d
Service Support Engineer
Messer Cutting Systems, Inc. —Menomonee Falls, WI
- Full-time
- Computer literacy
- Mid-level
- Windows
Quick Apply
IT Support Engineer L1
Brenntag North America LLC —Wauwatosa, WI
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health insurance
Quick Apply

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IT Support Desk Engineer I
HEARTLAND BUSINESS SYSTEMS LLC —Pewaukee, WI
Work with customer’s primary field engineer to perform work on an as needed basis. Associate degree in a technology-related field or a combination of education…
Quick Apply
Help Desk Engineer
Heritage Senior Living —West Allis, WI
Our plan is to open one to two new senior communities per year and develop centers for excellence that provide comfort, care, quality and specialized dementia…
Quick Apply

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IT Support Engineer I
M/I Homes —Columbus, OH
Bachelor’s Degree in Computer Science or other related field and 1-3 years of experience in a help desk environment.
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Desktop Support Engineer (Dispatch /Part-Time) Columbus, – Ohio
Axiom Technologies —Columbus, OH
Have A+ certification & at least one certification from either Cisco or Microsoft. 3+ years of strong experience providing IT Infrastructure field support,…

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IT Support Desk Engineer I

HEARTLAND BUSINESS SYSTEMS LLC -
Pewaukee, WI

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Job Details

Full-time

Benefits

On-the-job training

Qualifications

Customer relationship building
Employee relationship building
Conflict management
Network infrastructure management
Delegation
IT department experience

Full Job Description

Description:

Position Summary:

This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.

Roles and Responsibilities/ Essential Functions:

Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
Remote application and hardware support for workstations, switches, routers, firewalls, servers, and storage.
Monitor and analyze customer networks, systems, backups, and security appliances.
Work with customer’s primary field engineer to perform work on an as needed basis.
Contribute and enhance internal department process/system documentation.
Follow policies and procedures on a department and per client basis.
Monitor email and phone for client communications and respond in a timely manner.
Maintain up to date records of customer technical information as it relates to servers, applications, infrastructure, and remote support instructions.
Be part of an on-call after-hours rotation with other members of the team one (1) week at a time.
Ability to travel to customer sites to provide end user support.
Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.
Perform other duties, as assigned.

Requirements:

Competencies

Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability – Ability to adapt to change in the workplace.
Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Conflict Resolution – Ability to deal with others in an antagonistic situation.
Decision Making – Ability to make critical decisions while following company procedures.
Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
Honesty / Integrity – Ability to be truthful and be credible in the workplace.
Innovative – ability to look beyond the standard solutions
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building – Ability to effectively build relationships with customers and co-workers.
Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
Strategic Planning – ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
Time Management – Ability to utilize the available time to organize and complete work within given deadlines.

Required Experience:

1-3 years’ experience working in an IT service role, systems administration, and network administration.

Preferred Experience:

3-5 years’ experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
1-3 years’ experience working in a customer facing IT service role
Intermediate knowledge of the following: Microsoft Windows Operating System, core server administration within Microsoft Windows Server, Mac OS, Mobile operating system (apple iOS and Android)
Intermediate knowledge of Microsoft Windows Desktop & Server Operating System.

Required Skills, Education and/ or Certifications:

Associate degree in a technology-related field or a combination of education and relevant experience
Strong troubleshooting and analytical skills with a customer-focused approach to resolving technical issues
Proven experience effectively addressing customer concerns through clear communication and a service-first mindset

Preferred Skills, Education and/ or Certifications:

Bachelor’s degree in technology related field.
Two or more of the following certifications: A+, Network +, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT)
Intermediate knowledge of Cisco, HP, Palo Alto networking infrastructure, ConnectWise Manage and Automate, VMware, vSphere, and LogicMonitor, Veem Backup

Equal Opportunity Employer - Including Disabled and Veterans

#HBS

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Refine Your Search

help desk engineer jobs in mequon, wi

IT Support Desk Engineer I

Help Desk Engineer

Customer Engineer

Systems Engineer I

IT Technical Support Engineer Senior

Technical Support Engineer

Applications Engineer

Laser Applications Engineer

TAES-Technical Support Engineer (Steam Turbine Generator Product Services Engineer)

Technical Support Engineer - Automated Logic

Service Support Engineer

IT Support Engineer L1

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