Under the direct supervision of the PACE Director of Center Operations, the PACE Interdisciplinary Team (IDT) Coordinator will assist with and coordinate administrative and operational activities for the Central Valley PACE IDT. The PACE IDT Coordinator works closely with the PACE Center Leadership and IDT members on activities related to developing plans of care, participant enrollment, assessments, and dis-enrollment processes. Interfaces directly with IDT members, participants, and caregivers, documenting complaints/issues and assisting with resolving their immediate needs if possible. Resolves IDT scheduling problems and inquiries and prepares various administrative documents resulting from IDT decisions and team meetings.
Schedule is Monday – Friday, 8:00am – 5:00pm
Location: Central Valley PACE Center in Merced, Ca.
Compensation: $29.94 – $31.43 an hour
Duties and Responsibilities
- Directly supports the IDT by utilizing knowledge of organizational policies and procedures.
- Communicates changes in participant status to vendors, i.e., pharmacies and respiratory care companies.
- Maintains the care plan calendar tracking for the IDT and informs of due assessments.
- In collaboration with the Health Plan and Quality Improvement teams, performs audits on IDT-related tasks to ensure compliance.
- Monitors and audits provider documentation to find HCC Coding opportunities and provides feedback to the providers.
- Provides administrative support to the IDT, i.e., answering telephones, scheduling appointments and interviews, coordinate meetings and events, and resolving and/or referring administrative concerns and inquiries.
- Prepare and distribute binders, reports, presentations, agendas and/or minutes of IDT and team meetings.
- Serve as scribe for all care planning meetings and morning team meetings.
- Composes, edits and proofreads correspondence and reports.
- Assists with mailing IDT denials.
- Establishes, maintains, and updates the medical record and/or other required documents; develops and maintains data; and performs routine analyses and calculations in data processing for recurring internal reports when requested by the IDT or management staff.
- Provide coverage for other IDT Coordinators in different sites as needed.
- Additional duties and responsibilities as required.
Physical Demands
- Requires standing, walking, occasional pushing and pulling and lifting.
- Ability to lift up to 30 pounds. Moving or lifting greater than 30 pounds should be done with assistance as appropriate.
- Requires manual and finger dexterity and eye-hand coordination.
- Requires corrected vision and hearing to normal range, with or without reasonable accommodation.
- Must be able to communicate verbally with all staff, caregivers, participants, and community at large.
- Ability to interact professionally and respectfully with geriatric individuals including those with cognitive decline and/or physical frailties.
- Requires working under stressful conditions.
- Moderate pressure to meet scheduled appointments while dealing with frail and confused participants.
- Subject to participants that may have the potential for verbal or physical aggression.
Work Environment
- Exposure to biohazards, including infectious material and waste and any other conditions common in a health care environment.
- Subject to unpleasant odors
- The noise level is usually quiet to moderate, but may at times be noisy and crowded.
- Education/Experience Requirements
- Minimum Qualifications
- Valid CA Driver’s License, acceptable driving record, and vehicle insurance.
- Ability to organize and manage large volumes of data.
- Detailed-oriented and organized.
- Excellent written and verbal communication skills with specific ability to maintain accurate records.
- Excellent customer service skills.
- Must have integrity, practice discretion and practice objective problem solving.
- Ability to collect, organize, and report meaningful data for decision making while using spreadsheets or other data processing software.
- Knowledge of basic statistical principles.
- Skilled in establishing and maintaining effective working relationships with participants, coworkers, medical staff, and the public.
- Skilled in identifying and recommending problem resolution.
- Verbal and written skills required to perform directed job tasks.
- Bilingual and Biliterate English/Spanish preferred.
- Knowledge of safety and infection control requirements for healthcare facilities.
- Demonstrated experience in quality assurance and performance improvement activities.
- Proficient in Microsoft Office applications; advanced Microsoft Excel experience required.
- Ability to provide care for geriatric patients and must be able to function well in a team environment.
- Only act within the scope of authority to practice.
- Meet a standardized set of competencies for the specific position description established by the center and approved by CMS before working independently.
Education/Experience
- High school diploma or equivalent.
- Minimum of two (2) years of experience in process administration, quality, compliance, or direct patient care.
- Minimum of one (1) year experience in a clinical healthcare setting.
- Familiarity or past coding experience.
- PACE experience preferred.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
