Top 58 Ticket agents Jobs in Mesa, Az

Call Center Customer Service Agent
Cognizant —Mesa, AZ
- $23.50 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Employee stock purchase plan
3d
Leasing Associate
RPM Living —Tempe, AZ
- Weekends as needed
- Background check
- Office
- Ability to climb stairs
- Paid holidays
- Health insurance
Bilingual Sales Associate
Barri Financial Group —Phoenix, AZ
- $15.15 an hour
- Spanish
- Computer literacy
- Writing skills
Quick Apply
Customer Assistance Representative Full Time
American Airlines —Phoenix, AZ
- From $16.58 an hour
- Overtime
- Background check
- 18 years or older
- Pass drug screening
- Health insurance
- Dental insurance
7d
Customer Assistance Representative Part Time
American Airlines —Phoenix, AZ
- From $16.58 an hour
- Overtime
- Background check
- 18 years or older
- Pass drug screening
- Health insurance
- Dental insurance
7d
Customer Support Escalations Specialist
Kikoff —Phoenix, AZ
- $60,000 - $80,000 a year
- Mid-level
- Continuous improvement
- 2 years
Owner Onboarding
Travel + Leisure Co. —Phoenix, AZ
- Email
- Writing skills
- Mid-level
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
3d
Day Shift Repo Agent
Desert Auto Recovery —Phoenix, AZ
- $1,500 - $2,000 a week
- Weekends as needed
- Background check
- Pass drug screening
- In-person
Quick Apply
7d
Quality Analyst
Cognizant —Mesa, AZ
- Full-time
- Ability to walk for extended periods
- High school diploma or GED
- Analysis skills
Customer Experience Team Lead
Whatnot —Phoenix, AZ
- $90,000 - $100,000 a year
- Full-time
- Remote
- 5 years
- SQL
- Supervising experience
- Paid parental leave
- Health insurance
Government Travel Consultant
ADTRAV Travel Management —Phoenix, AZ
- $24 - $26 an hour
- Weekends as needed
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Service Agent
ADVANCED AIR LLC —Phoenix, AZ
- $16 an hour
- Overtime
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid time off
- 401(k) matching
Quick Apply
5d
Front Desk Agent
Home2 Suites Phoenix Downtown —Phoenix, AZ
- $17 an hour
- Part-time
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Legal IT Support Specialist I
Kutak Rock LLP —Scottsdale, AZ
- $50,000 - $68,000 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Profit sharing
- Paid jury duty
Technical Support Specialist II
St. Mary's Food Bank —Phoenix, AZ
- From $70,000 a year
- Full-time
- Mid-level
- Travel
- 2 years
- Health savings account
- Paid holidays
Quick Apply
Microsoft 365 Administrator
PrePass —Phoenix, AZ
- Full-time
- Hybrid work
- Mid-level
- Windows
- US work authorization
- Paid parental leave
- Paid holidays
Quick Apply
Airline Baggage Handler
Metropolis Technologies —Phoenix, AZ
- $15.15 an hour
- Part-time
- 18 years or older
- Customer service
- Pass drug screening
- Disability insurance
- Health insurance
Account Manager, Commercial Banking
Northern Trust Corp. —Tempe, AZ
- $58,425 - $93,385 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Airline Passenger Service Agent, PHX -Open Availability Required
TREGO DUGAN AVIATION OF GRAND ISLAND INC —Phoenix, AZ
- $17 an hour
- Part-time
- Background check
- Experience working with individuals with disabilities
- Pass drug screening
Network Operations Engineer I
Iridium Satellite, LLC —Tempe, AZ
- $65,000 - $80,000 a year
- Full-time
- Hybrid work
- Computer science
- Oracle
- Computer Science
- Paid parental leave
- Paid holidays

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Call Center Customer Service Agent

Cognizant -
Mesa, AZ

Apply Now

Job Details

Full-time
$23.50 an hour
3 days ago

Benefits

Paid parental leave
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Live chat
Email customer support
Technical support via phone
Phone communication
High school diploma or GED
Managing clients in a customer support role
Technical support via email
Technical Proficiency
Client interaction via phone calls

Full Job Description

Cognizant is a large IT Consulting firm that leverages modern technologies to transform a variety of business operations. We are looking to hire a team Of Call Center Agents for a new project in Mesa, AZ. Our front-line Call Center Agents handle calls, chats and emails for our clients and their customers. These cases include responding to inquiries, managing complaints, troubleshooting significant client and customer service problems and providing general information in a professional manner through positive and quality interactions.
Please note that this role is Fully Onsite in Mesa, AZ. Only local candidates will be considered.
Role & Responsibilities
Address issues or tasks assigned through ticketing systems, Chat, Email or Phone channels
Provide guidance and support to drivers via phone for break and maintenance requests
Assist with monitoring of vehicle alerts, including but not limited to service alerts (oil changes za and , gas,etc.) and take action as necessary by submitting work orders

Compose thoughtful, concise messages that align with the client's voice across all channels

Monitor rider interactions through visual and audio prompts in our internal tools
Know when to escalate to Team Lead with complete troubleshooting description in case notes

Functional Testing for S/W and H/W related updates on required basis
Maintain up to date knowledge of the client's self-driving technology, our service, and messaging by completing new trainings and knowledge checks in a timely manner
Case creation/ categorization – correct client code/prioritization. Case closure, follow up on aging or open tickets.
Escalate to Team Lead if all areas of troubleshooting have been tried. Monitor user interactions and prioritize inquiries through our internal CRM system
Meet internal metrics such as quality, performance SLAs and shift adherence
Required Skills & Qualifications
At least a High School Diploma or equivalent is required
Should have excellent problem solving skills and the ability to logically reason out (deduce situations logically to troubleshoot sequentially in order to provide global quality assistance)
Must be ambitious, energetic and carry the mindset to deliver first time resolution
3-4 years of customer service experience (Experience for a ride sharing service / car company preferred)
Excellent spoken and written communication skills - (Versant >=65 or CEFR C1)
Excellent customer service skills (thorough with call, chat and email correspondence)
Basic technical troubleshooting knowledge (Technological awareness is a must)
Must be spontaneous, creative and showcase the quality of taking personal ownership to solve for customer needs
Must carry a professional, diplomatic and empathetic persona which is evident through the quality of work (handling voicemail, Email & Chat transactions with client and customer steps were taken to make sure details are clearly and concisely written)
Should be flexible to working in shifts and familiar with a 24x7 work atmosphere.
Preferred Skills & Qualifications
Experience of working with Tier 1 clients
Able to collaborate with Team Leads in terms of escalations, Service Outages and change control

Knowledge/exposure on ticketing tools; Service Now, Remedy, Spiceworks, Hubspot, etc.

Knowledge on operations/service delivery and ability to manage critical situations with minimum supervision

Salary and Other Compensation:
The hourly rate for this position is $23.50 per hour.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Apply Now

Refine Your Search

ticket agents jobs in mesa, az

Call Center Customer Service Agent

Leasing Associate

Bilingual Sales Associate

Customer Assistance Representative Full Time

Customer Assistance Representative Part Time

Customer Support Escalations Specialist

Owner Onboarding

Day Shift Repo Agent

Quality Analyst

Customer Experience Team Lead

Government Travel Consultant

Customer Service Agent

Front Desk Agent

Legal IT Support Specialist I

Technical Support Specialist II

Microsoft 365 Administrator

Airline Baggage Handler

Account Manager, Commercial Banking

Airline Passenger Service Agent, PHX -Open Availability Required

Network Operations Engineer I

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