GENERAL PURPOSE:
To assist University Credit Union in maintaining a service and sales culture maintaining the loan vault and loan files in an organized and orderly fashion so that all files are easily accessible. File all documents in loan files in a timely fashion. Review all loan
files for proper documentation and authorizations. Provide support to loan officers and collections department by responding to requests for loan files in a timely fashion. Performs all duties in conformance with University Credit Union policy, all federal and state laws, and all rules and regulations including BSA/AML/OFAC/CIP.
1. PRIMARY DUTIES AND RESPONSIBILITIES:
· Review an assigned portion of all loan files for the week to assure proper authorization and documentation.
Ensure quality control in the file review. Track all files reviewed and findings in an excel spreadsheet and
Report weekly to Manager. Maintain all loan files in an orderly fashion in the loan vault. Responsible for
signing out and back in of all loan files.
· Ensure accurate and timely processing of service regarding all Card Service requests for members and other departments.
· Works closely with vendor processors (PSCU & Fiserv and others) to accurately and timely complete all departmental functions.
· Responsible for issuance, reconciling card transactions, blocking and renewal of cards, and other related functions.
· Assist all departments with card inquiries and card management support processing of daily reports and reissue reports.
· Assist and step into roles as needed due to short staffing.
· Follow Policies, Procedures and Internal control guidelines that indicate specific BSA/AML/OFAC
requirements to be adhered to when performing these tasks.
2. SPECIFIC DUTIES AND RESPONSIBILITES:
· Maintain active loan files in the loan vault in a neat and organized fashion.
· Maintain new filing system including the proper labeling of files.
· Maintain records for signing in and out of all loan files.
· Make sure all loan files are organized in the prescribed order.
· Maintain records of all loan files reviewed along with findings.
· Opening and sorting lending mail packages sent by branches and sending confirmation emails for tracking
purposes.
· Scanning and imaging of loan files, indexing new loan files for consumer loans.
· Scanning and reporting preparations of withdrawal and denials and cataloguing boxes to be sent storage.
· Update and maintain daily reports for new Consumer and MasterCard loans to track errors identified from
Quality Control reviews.
· Track loan files to reconcile physical loan files to booked loans in the system.
· Processing of all Collateral Protection Insurance including charges and refunds and resolving internal and
external queries. Coordinates refunds with vendor, MSR’s and Members.
· Provides training for loan documentation and guidance for front line team members regarding loan
compliance, policy and procedures.
· Develops checklists, forms and materials to streamline and standardize internal processes.
· Conducts Quality Control review of all loan files including document and underwriting review of loans to
Ensure quality and adherence of Lending Regulations and Compliance. Recommend corrective action.
· Update and maintain monthly Withdrawal and Denial packages in compliance with Regulation B.
· Assists in preparation of month end lending reports in excel.
· Cross train with other team members in the organization as assigned to assist as required.
· Verify data on the Share/Pledge report monthly.
· Performs other duties as assigned.
· Processes deposits and adjustments from financial institutions via card services.
· Maintains related files and control records.
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· Provides members with information and direction regarding their Debit Card transactions.
· Cross-train with department team members to cover for vacations and sick days, at the direction of the
Operations Manager.
· Assists with processing of wires and e*branch address verifications as needed.
· Performs all other duties as assigned.
· Fraud mitigation-(Case Tracker report).
· Process Fraud cases.
· Process Adjustment reports.
· Receives and handles concerns/processing regarding MasterCard accounts.
· Daily functions required to properly implement procedure, both written and verbal to include G/L settlement reports,
maintenance, payments, Falcon alerts, verify blocks, member contact and memo update, E-Reports, etc.…
· Monthly functions include month-end reports, Process Charge off accounts, etc.…
· Completes short form on denials and gives to loan officer for review for reissue.
· Process and issue cards on all approved Card requests.
· Work with the Collections Department to flag Cards in Bankruptcy or Credit Counseling.
3. BASIC QUALIFICATION REQUIREMENTS:
· High school diploma or equivalent required, one to two years of similar or related
experience in a financial institution environment.
· Knowledge of financial transactions (i.e. deposits, withdrawals, daily reconcilement).
· Knowledge of loan processing, credit report interpretation, employment verification, and loan
interviewing is desired.
· Must possess a friendly/pleasant attitude and demeanor when answering questions, explaining and
enforcing University Credit Union policies and providing service to members and co-workers.
· Ability to handle detailed work.
· Computer skills in Excel and Word and aptitude for accurate data entry.
· Must be available to work Evenings and Saturday’s as required from time to time.
4. PHYSICAL REQUIREMENTS / WORK ENVIRONMENT
While performing the responsibilities of the job, the team member is required to see, hear, listen, speak
and write English to convey or receive detailed or important instructions or ideas accurately and timely.
The team member is required to sit / stand and be able to type repetitive keystrokes. Although sedentary
work, the team member is occasionally required to walk, reach with arms and hands, to stoop, kneel,
crouch, bend, balance, climb or lift and move objects up to 50 lbs. Vision abilities required by this job
include close vision and extended viewing of computer screen.
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Vision insurance
Work Location: In person
