Top 473 Director of customer experience Jobs in Miami, Fl

Associate Director of Customer Success (Remote)
UpsideHom, Inc. —Fort Lauderdale, FL
- $115,000 - $130,000 a year
- Full-time
- Remote
- 6 years
- Travel
- Senior level
- Paid holidays
- Health insurance
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Director of Customer Success Operations
Securly —Miami, FL
- Up to $165,000 a year
- Full-time
- Remote
- System design
- Recruiting
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
8d
Division Director of Communications
Hialeah —Hialeah, FL
- $50,000 - $300,000 a year
- Weekends as needed
- Marketing
- Office
- Driver's License
Director of Activities
Miami Healthcare Facility —Miami Beach, FL
- Full-time
- Nursing home
- Mid-level
- 3 years
- Paid time off
Quick Apply
Director, Travel Agency Partnerships
Upgrade —Miami, FL
- Weekends as needed
- Remote
- Spanish
- English
- Analysis skills
- Paid parental leave
- Health insurance
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Director of Room Operations
Marriott International, Inc —Miami, FL
- $117,000 - $146,000 a year
- Full-time
- Hotel
- Bachelor's degree
- Business Administration
Sr. Director, Organizational Effectiveness
Royal Caribbean Group —Miami, FL
- Analysis skills
- Contracts
- Budgeting
Director, Cardholder Services, Global Servicing
Mastercard —Miami, FL
- $156,000 - $265,000 a year
- Online Application
- Product management
- Senior level
- Leadership
- Paid jury duty
- Health savings account
Director of Leasing
Turnberry SCM Company LLC —Aventura, FL
- Full-time
- 7 years
- Merchandising
- Bachelor's degree
Director of Contracts
Defense & Development Enterprises LLC —Fort Lauderdale, FL
- $84,680.35 - $101,980.64 a year
- Full-time
- Office
- Bachelor's degree
- In-person
- Disability insurance
- Health insurance
Quick Apply
2d
Director of Production (Manufacturing)
EAM Worldwide —Miami, FL
- Full-time
- Spanish
- 5 years
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Bilingual Hospitality Staffing Regional Director
HotelPro —Miami, FL
- Spanish
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
Director of Roofing Service
Advanced Roofing Inc —Miami, FL
- $175,000 - $200,000 a year
- Full-time
- 18 years or older
- Management
- Construction site
Quick Apply
11d
Director of Quality, Commercial Aircraft Landing Gear
Vale Group —Miami Lakes, FL
- From $135,000 a year
- 11+ years
- In-person
- Senior level
Quick Apply
Store Sales Director - Shops of Kendall
Semper Laser LLC Holdings —Miami, FL
- $65,000 - $75,000 a year
- Full-time
- Marketing
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
13d
Center Director
Temple Ventures —Miami, FL
- $50,000 - $57,000 a year
- Full-time
- High school
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Director of Compensation
Atlas Air —Miami, FL
- $192,000 - $225,000 a year
- Hybrid work
- Finance
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Director of Sales
Confidential —Miami, FL
- Full-time
- Marketing
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
6d
Director of Compensation
Atlas Air —Fort Lauderdale, FL
- $192,000 - $225,000 a year
- Finance
- Analysis skills
- Bachelor's degree
Director of Business Development
Moments Hospice —Miami, FL
- $100,000 - $140,000 a year
- Full-time
- Hybrid work
- Public speaking
- Senior level
- Hospice & Palliative Medicine
- Dental insurance
- Paid time off
Quick Apply
12d

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director of customer experience jobs near miami, fl

Associate Director of Customer Success (Remote)

UpsideHom, Inc.
Fort Lauderdale, FL

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Job Details

Full-time
$115,000 - $130,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Customer communication
Customer relationship building
CRM system proficiency

Full Job Description

About Upside:

Upside is a housing-focused care partner helping people experiencing housing instability take the next step toward stability. We partner with health plans and care organizations to identify members at risk, build a clear housing plan, and drive the work forward through placement and stabilization.

Upside owns the entire housing process from start to finish. Our team engages members, coordinates with local providers and community resources, manages logistics and documentation, and stays involved until the issue is resolved. Our approach is human-first and outcome-driven, measured by real results like stable housing, completed moves, safer living environments, and successful transitions.

About the Opportunity:

Upside is hiring an Associate Director of Health Plan Success to manage, retain, and grow relationships with key health plan customers. This is a senior individual contributor role with day-to-day ownership of a complex portfolio of health plan customers, which may include large national payer organizations, affiliated health plans, and other strategic accounts.

The Associate Director will serve as a trusted partner to customer stakeholders, helping ensure strong program performance, customer satisfaction, and long-term retention. This person will also identify opportunities to increase referrals, expand into new populations or lines of business, and extend or renew existing contracts.

This role reports to the SVP of Customer Success. Internally, this role is referred to as Associate Director, Customer Success.

Work Location and Schedule:

Full-time, fully remote within the United States
Must be able to work effectively across multiple U.S. time zones
Must be available to travel as needed for customer meetings, business reviews, and other key relationship-building activities.

What You’ll Do:

Own day-to-day relationships for an assigned portfolio of health plan customers
Serve as the primary point of contact for customer stakeholders
Lead recurring customer meetings, quarterly business reviews, and performance updates
Monitor account health, customer satisfaction, referral volume, and program performance
Identify and address customer risks before they impact retention
Own renewal planning and execution for assigned accounts
Identify opportunities to increase referrals, expand into new populations or lines of business, and extend existing contracts
Partner with Sales, Operations, Product, and leadership to support customer goals and growth
Maintain clear account plans, renewal timelines, risks, and expansion opportunities in Salesforce
Help build Customer Success processes, playbooks, reporting, and OKRs as the team scales

What We’re Looking For:

6+ years of experience in customer success, account management, partnerships, or client services
Experience working with health plans, managed care organizations, or other complex healthcare customers
Strong understanding of Medicaid, Medicare Advantage, D-SNP, case management, or social drivers of health
Proven success managing, retaining, and growing high-value customer relationships
Experience with renewals, cross-selling, referral growth, or account expansion
Strong presentation, communication, and relationship-building skills
Ability to operate independently and manage multiple complex accounts without significant oversight
Experience working cross-functionally in a startup, SaaS, or technology-enabled services environment
Proficiency with Salesforce or a similar CRM
Ability to work effectively across multiple time zones

Compensation and Benefits:

Base salary: $115,000–$130,000
Performance-based variable compensation
Medical, dental, and vision coverage
Paid time off and company holidays

Upside is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. Upside is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Quick Apply

Refine Your Search

director of customer experience jobs in miami, fl

Associate Director of Customer Success (Remote)

Director of Customer Success Operations

Division Director of Communications

Director of Activities

Director, Travel Agency Partnerships

Director of Room Operations

Sr. Director, Organizational Effectiveness

Director, Cardholder Services, Global Servicing

Director of Leasing

Director of Contracts

Director of Production (Manufacturing)

Bilingual Hospitality Staffing Regional Director

Director of Roofing Service

Director of Quality, Commercial Aircraft Landing Gear

Store Sales Director - Shops of Kendall

Center Director

Director of Compensation

Director of Sales

Director of Compensation

Director of Business Development

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