Top 207 Guest services representative Jobs in Miami, Fl

Customer Care Agent II - Customer Care
180 Seminole Hard Rock Support Services —Hollywood, FL
- Weekends as needed
- Computer literacy
- Writing skills
- Research
Quick Apply
12d
Customer Care Agent - Customer Care
180 Seminole Hard Rock Support Services —Hollywood, FL
- Weekends as needed
- Background check
- Computer literacy
- Writing skills
- Health insurance
- Tuition reimbursement
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12d
Guest Services Representative
Inter Miami CF LLC —Miami, FL
- Part-time
- Background check
- Spanish
- English
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Guest Services Representative (Parks, Recreation & Open Spaces)
Miami-Dade County —Miami-Dade County, FL
- $17.05 - $28.28 an hour
- Part-time
- High school diploma or GED
- Entry level
Front Desk Agent
KW Property Management LLC —North Miami Beach, FL
- $25 an hour
- Spanish
- English
- High school diploma or GED
Quick Apply
Front Desk Agent (Part Time)
KW PROPERTY MANAGEMENT & CONSULTING —Miami, FL
- $20 an hour
- Part-time
- High school diploma or GED
- Driver's License
- Organizational skills
Quick Apply
Guest Experience Representative
Miami HEAT —Miami, FL
- Part-time
- Spanish
- English
- Continuous improvement
- Free parking
- Paid training
Quick Apply
LN Concerts, Guest Services
Live Nation —Miami, FL
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Travel
- Adoption assistance
GUEST SERVICE REPRESENTATIVE
COURTYARD - DOLPHIN MALL —Miami, FL
- $16.50 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
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1d
Premium Concierge
Miami HEAT —Miami, FL
- Part-time
- Customer service
- Organizational skills
- 1 year
- Free parking
- Paid training
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Guest Services Representative
National Jets —Fort Lauderdale, FL
- 8 hour shift
- Background check
- Clean driving record
- Basic math
MIAMI - Guest Experience Associate
Museum of Sex —Miami, FL
- $17 an hour
- Part-time
- Bilingual
- Communication skills
- Entry level
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Guest Experience Representative (Part-Time)
Miami Dolphins and Hard Rock Stadium —Miami Gardens, FL
- $15 an hour
- Part-time
- Background check
- Spanish
- English
Quick Apply
Box Office Representative
Miami HEAT —Miami, FL
- Part-time
- Sales
- Computer literacy
- High school diploma or GED
- Free parking
- Paid training
Quick Apply
2d
Front Desk Agent
KW PROPERTY MANAGEMENT & CONSULTING —Miami Beach, FL
- Spanish
- English
- High school diploma or GED
Quick Apply
5d
Customer Service Representative (CSR)
Bocatti Experience —Miami, FL
- $17 - $25 an hour
- 8 hour shift
- Computer skills
- Communication skills
- Entry level
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4d
Guest Services Rep Part Time-104020
ESA Management, LLC —Miami, FL
- $15.38 - $15.78 an hour
- Part-time
- Basic math
- English
- Hotel
- Employee assistance program
- Vision insurance
Quick Apply
Member Services Representative
Planet Fitness —Miami, FL
- $14 - $16 an hour
- Computer literacy
- Cash register
- Computer skills
Quick Apply
Guest Services Representative
La Quinta Ft Lauderdale - Airport —Hollywood, FL
- $14 - $15 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Biltmore Hotel Limited —Coral Gables, FL
- Overtime
- Computer literacy
- Basic math
- English

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Customer Care Agent II - Customer Care

180 Seminole Hard Rock Support Services
Hollywood, FL

Quick Apply

Job Details

Full-time
12 days ago

Qualifications

Computer operation
Phone communication
Writing skills
Social media platforms
Typing

Full Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Specialist position represents an advancement beyond the Customer Care Representative role with more specialized, complex reservations work and fewer repetitive inbound phone calls. The Specialists will handle group reservations and setup as well as complex VIP reservations. They will answer calls as well, but to a lesser degree than Customer Care Representatives, given the load of complex reservations work for which they’re responsible (often not generated by a phone call).Specialists will research and investigate guest concerns heard through various channels including calls, emails, GEM surveys, Mystery Shoppers, Social Media outlets, etc.

Essential Job Functions:

Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, event and entertainment reservations for VIP guests

Responding to and researching guest concerns through various forms of communication which can include but not be limited to calls, chat, text, emails etc.
Extending the appropriate guest appeasement for service breakdowns or relationship recovery. Document, track and communicate resolution for each guest.
Serving as escalation point for difficult player-related telephone calls; amicably resolve guest related problems in a fast paced environment
Reviewing, on a proactive basis, charges posted to hotel folios by new gaming guests during an evaluation period; assisting Player Development to pick-up charges as appropriate to enhance guest experience and intent to return
Providing guests with a clear picture of Seminole Gaming’s products and services; always leading the call without failing to listen to the voice of the guest
Ensuring that guest requests for reservations and other services are met and confirmed within the guidelines established by management
Handling hotel cashiering duties in the form of posting and refunding advanced deposits, etc.
Creating and maintaining group master accounts
Inputting group rooming lists as needed
Working as liaison between Customer Care and Hotel Sales department to ensure the integrity of all group-related room inventory and master accounts
Serving as a point of escalation for Customer Care Representatives in need of help with complex reservation processing
Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases when a specific request cannot be met
Presenting, at all times, a positive view of the Seminole Gaming and its properties when interacting with guests and fellow team members
Escalating difficult and complex situations as they arise
Work with Quality Coach, Team Leaders and Managers to evaluate individual performance and make efforts to improve performance where the need has been indicated
Provide Team Leaders with important observations culled from many guest interactions, offering suggestions to improve process, product or service offerings
Works diligently to support the “Five Fs” culture and team philosophy throughout the property.
Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations

Qualifications

One year or more of directly related experience in an inbound contact center
Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette
Strong Business Writing skills. Ability to communicate in multiple channels always representing the company professionally.
Knowledge of Social Media and the role they play.
Knowledge of property management, reservations and player tracking systems (e.g. LMS, ARTS, CMP) along with proficiency in basic Windows and MS Office packages are considered a plus
Strong verbal communication and interpersonal skills
Experience handling guest calls in a sales-oriented inbound environment
Experience handling reservations in the casino / hospitality industry is considered a plus
Ability to work independently and under direct supervision, while maintaining a high level of productivity
Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist motion (keyboard data entry) as well as prolonged viewing of data on a computer monitor
Must be prepared and able to handle, with composure and tact, a high volume of repetitive guest interactions including escalated calls.
Must be prepared to creatively resolve guest disputes; must be prepared to honor or decline guest requests in a manner which is authoritative and confident, yet respectful and polite
Must demonstrate scheduling flexibility, as required in an environment where schedules are based upon fluctuating inbound call volume (weekend and holiday shifts may be required

For a listing of all opportunities, please go to www.gotoworkhappy.com.

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Refine Your Search

guest services representative jobs in miami, fl

Customer Care Agent II - Customer Care

Customer Care Agent - Customer Care

Guest Services Representative

Guest Services Representative (Parks, Recreation & Open Spaces)

Front Desk Agent

Front Desk Agent (Part Time)

Guest Experience Representative

LN Concerts, Guest Services

GUEST SERVICE REPRESENTATIVE

Premium Concierge

Guest Services Representative

MIAMI - Guest Experience Associate

Guest Experience Representative (Part-Time)

Box Office Representative

Front Desk Agent

Customer Service Representative (CSR)

Guest Services Rep Part Time-104020

Member Services Representative

Guest Services Representative

Front Desk Agent

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