Top 75 Case & client experience coordinator Jobs in Miami Fl

Intake Case Review Coordinator
Citrus Family Care Network —Miami, FL
- $56,000 - $59,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Residential Manager
Her Song —Miami, FL
- From $62,000 a year
- Full-time
- Spanish
- 7 years
- English
- Health insurance
- Dental insurance
Home Health Agency Administrator
Confidential —Miami-Dade County, FL
- Part-time
- Spanish
- Nursing
- RN License
- Paid holidays
- Paid time off
Quick Apply
9d
LTSS Service Coordinator - Case Manager (Region I: Miami-Dade/Monroe County)
Elevance Health —Miami, FL
- Monday to Friday
- Working with individuals with developmental disabilities
- Spanish
- Bachelor of Science
- Employee stock purchase plan
- Paid holidays
3d
Nurse Manager
SHR Talent —Aventura, FL
- Nursing
- Addiction Medicine
- RN License
Quick Apply
Sales & Client Experience Coordinator - Miami / Hybrid
Nuage Designs Inc —Miami, FL
- $22 - $26 an hour
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Ability to walk for extended periods
- Paid holidays
- Health insurance
Quick Apply
Care Coordinator
United Way —Fort Lauderdale, FL
- $41,000 - $52,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Customer service
Service Coordinator
Elderly Housing Development & Operations Corporation —Miami Beach, FL
- $25.09 an hour
- 5 years
- Mid-level
- Bachelor's degree
Quick Apply
Staffing Coordinator
Assisting Hands - Miami —Miami, FL
- Full-time
- Mid-level
- High school diploma or GED
- CNA
Quick Apply
PRE- ENROLLMENT SUPPORT COORDINATOR - 67016208
The State of Florida —Miami, FL
- $34,760 - $38,264 a year
- Online Application
- Background check
- Working with individuals with developmental disabilities
- Spanish
- Paid parental leave
- Paid holidays
Case Manager - HSPRS
Cayuga Centers —Fort Lauderdale, FL
- $64,500 a year
- Weekends as needed
- Spanish
- Writing skills
- English
- Disability insurance
- Health insurance
Quick Apply
10d
CLINICAL SERVICES COORDINATOR
FLORIDA MEMORIAL UNIVERSITY INC —Miami Gardens, FL
- Weekends as needed
- Customer service
- Mid-level
- University
Quick Apply
Hospital Billing Coordinator
Deloitte —Miami, FL
- $50,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Bachelor's degree
Medical Case Manager
Care Resource Health Centers, Inc. —Miami, FL
- 8 hour shift
- Background check
- Nursing
- Hospital
Asst. Physician Office Coordinator II
Mount Sinai Medical Center of Florida, Inc. —Miami, FL
- Full-time
- Mid-level
- Epic
- Associate's degree
- Wellness program
- Disability insurance
Quick Apply
Legal Coordinator
ALTO USA LLC —Miami, FL
- $60,000 - $72,000 a year
- Weekends as needed
- Hybrid work
- Customer service
- Writing skills
- Mid-level
- Mileage reimbursement
- Paid holidays
Quick Apply
Manager, Case Management
University of Miami —Miami, FL
- Weekends as needed
- RN License
- Hospital
- Word processing
- Health insurance
- Dental insurance
Helpline Care Coordinator
JEWISH COMMUNITY SERVICES OF SOUTH FLORIDA INC —Miami, FL
- $24 an hour
- Online Application
- Hybrid work
- Background check
- Spanish
- HIPAA
- Continuing education credits
- Paid holidays
Quick Apply
1d
OUTREACH HOUSING SPECIALIST
Care Resource Community Health Centers, Inc. —Miami, FL
- Bilingual
- Background check
- Writing skills
7d
Family Self Sufficiency Coordinator
Quadel Consulting & Training —Miami, FL
- Full-time
- Background check
- Spanish
- Customer service
Quick Apply

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case & client experience coordinator jobs near miami fl

Intake Case Review Coordinator

Citrus Family Care Network -
Miami, FL

Quick Apply

Job Details

Full-time
$56,000 - $59,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Teamwork
Microsoft Outlook
Employee relationship building
Conflict de-escalation
LexisNexis
Bachelor's degree
Case management
Data entry
Human Services
Legal research databases

Full Job Description

JOB TITLE: INTAKE CASE REVIEW COORDINATOR

SUPERVISED BY: INTAKE CASE REVIEW SUPERVISOR

DEPARTMENT: INTAKE DEPARTMENT

PRIMARY RESPONSIBILITIES:

Supports the organization's mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, commitment to our community and clients, accountability, and ownership. The Intake Case Review Coordinator is the gatekeeper for acceptance and transfer of cases from the Florida Department of Children and Families, Child Protective Investigations 24 hours a day, 7 days a week. The Intake Case Review Coordinator deals with a diverse group of important internal and external partners at all levels of the organization. Independent judgment is required to plan, prioritize, and organize workload and recommend improvements to enhance procedures.

EXAMPLE OF ACTUAL FUNCTIONS:

(Note: The example of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

Demonstrate mastery of the Florida Safety Practice Model concepts, tools, and philosophy.

Apply Practice Model knowledge and use it to guide decisions and recommendations on cases and problem solving as needed when discussing/presenting cases.

Assist DCF Protective Investigators to determine services needed and locating appropriate community resources to assist families.

Collocate in DCF Protective Investigations offices in Miami Dade and/or Monroe Counties as determined by the Department needs.

Receive, review, assign, and transfer cases received from DCF/CLS/FCMA according to established protocols.

Enter and reconcile intakes received into the applicable computer database systems accurately and timely (within 6 hours unless additional time is approved by supervisor).

Verify information received in the various databases available to ensure data integrity and accurate information gathering.

Assess completion of the Family Functioning Assessment safety and risk assessment determination on every case to help ensure there is adequate information sharing and the most appropriate type of services requested based on the safety determination.

Ensure a complete and viable safety plan exists in every case presenting a danger threat.

Participates on the Decision Support Team (DST) staffing

Complete family finding efforts for every intake received

Co-Facilitate the Multi-Disciplinary Case Transfer Staffing between Protective Services and the Full Case Management Agencies

Provide follow up needs and ongoing review for timely Case Transfers/Assignment up to 30 days of intake unless additional timeframe is approved by supervisor.

Escalate case of concerns to supervisor, director, or designee

Ensure the integrity of the case assignment process by following established protocol.

Coordinate and facilitate the Case Transfer Staffing and all other staffing’s for court as per established protocol.

Participate in staffing’s as needed to include New Child, Decision Support Team, Drug Court, and Cases of Concern.

Provide daily reports on cases received to include the case information and service determination.

Assist with shift coverage (when needed) to ensure department operation maintain 24 hour a day coverage.

Develop and maintain expertise on community resources

Act as points of contacts for DCF, service providers and community partners (Law Enforcement, JAC, GAL etc.) to resolve inquiries and issues.

Answer and document incident report calls outside of business hours.

Performs other duties as necessary or assigned.

MINIMUM REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in social work, human services, or related field.

2. At least two years of experience in dependency case management or child protective investigation services.

SPECIAL SKILLS AND OTHER REQUIREMENTS:

Knowledge of another language is helpful but not required.

Ability to receive constructive criticism and demonstrate understanding through continued growth, learning and application. • Ability to demonstrate strong interpersonal skills.

Ability to attend mandatory in-service training within expected dates as defined by the agency’s policies and procedures.

Ability to demonstrate familiarity and understanding of the Department’s Service Plan and Policies and Procedures.

Demonstrate a mastery of Florida’s Child Welfare Practice Model’s concepts, tools, and philosophy.

Adheres to all applicable Citrus FCN policies and procedures.

Ability to always collaborate and present in a professional manner.

Follows and adheres with confidentiality requirements set by federal, state, and local

Demonstrate critical thinking skills to include poise, tact, and diplomacy to resolve conflicts.

Ability to maintain good working relationships with internal and external partners.

Solution focused and detail oriented.

Highly organized, ability to multitask, prioritize workload and meet deadlines.

Ability to work independently or demonstrate initiative.

Demonstrate knowledge of computer software programs that include FSFN, CJIS, LexisNexis, Stabilify, Power Point, Word, Excel, Outlook, and other computer software programs.

Job Type: Full-time

Pay: $56,000.00 - $59,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

Bachelor's (Required)

Experience:

case management or protective investigation services: 2 years (Required)

Work Location: Hybrid remote in Miami, FL 33128

Quick Apply

Refine Your Search

case & client experience coordinator jobs in miami fl

Intake Case Review Coordinator

Residential Manager

Home Health Agency Administrator

LTSS Service Coordinator - Case Manager (Region I: Miami-Dade/Monroe County)

Nurse Manager

Sales & Client Experience Coordinator - Miami / Hybrid

Care Coordinator

Service Coordinator

Staffing Coordinator

PRE- ENROLLMENT SUPPORT COORDINATOR - 67016208

Case Manager - HSPRS

CLINICAL SERVICES COORDINATOR

Hospital Billing Coordinator

Medical Case Manager

Asst. Physician Office Coordinator II

Legal Coordinator

Manager, Case Management

Helpline Care Coordinator

OUTREACH HOUSING SPECIALIST

Family Self Sufficiency Coordinator

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