Top 14 Operator / reservations agent Jobs in Miami Fl

PBX Operator / Reservations Agent
AccorHotel —Miami, FL
- Weekends as needed
- Hotel
- Communication skills
- Entry level
Quick Apply
Reservations Agent-1
Royal Palm South Beach Miami, a Tribute Portfolio Resort —Miami Beach, FL
- Weekends as needed
- Background check
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Front Desk Agent
MIAMI DD CLUB LLC —Miami, FL
- 8 hour shift
- Hotel
- In-person
- 2 years
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent II
Hilton Miami Downtown —Miami, FL
- $17 an hour
- Weekends as needed
- Basic math
- English
- Hotel
Quick Apply
Front Desk Agent - Oceanside Hotel
South Beach Group Hotels —Miami Beach, FL
- From $17.50 an hour
- Weekends as needed
- Bilingual
- Writing skills
- Office
Quick Apply
1d
Front Desk Agent - Tradewinds Hotel
South Beach Group Hotels —Miami Beach, FL
- From $17.50 an hour
- Weekends as needed
- Bilingual
- Writing skills
- Office
Quick Apply
Front Desk Agent
Trump International Beach Resorts - Sunny Isles —Sunny Isles Beach, FL
- Computer literacy
- Basic math
- Hotel
Spa Front Desk Agent - Nobu Eden Roc Miami Beach
Arch Amenities Group —Miami Beach, FL
- $17 - $25 an hour
- Weekends as needed
- Residential
- Ability to climb stairs
- High school diploma or GED
Quick Apply
Supervisor Front Desk
Hilton Miami Downtown —Miami, FL
- Basic math
- Research
- Mid-level
Quick Apply
Night Auditor
The Broadmore Miami Beach —Miami Beach, FL
- High school
- Mid-level
- Hotel
Quick Apply
Vice President of Communications
Dorsia —Miami, FL
- $180,000 - $210,000 a year
- Marketing
- Office
- 8 years
Night Auditor (11pm - 7:30am) ($16/hr)
Wurzak Hotel Group @ The Dalmar —Fort Lauderdale, FL
- $16 an hour
- Full-time
- Hotel
- Organizational skills
- In-person
- AD&D insurance
- Health insurance
Quick Apply
Controller
Dorsia —Miami, FL
- $170,000 - $220,000 a year
- CPA
- Office
- Microsoft Office
Account Executive, Restaurant
Valsoft Corporation —Miami, FL
- Full-time
- Hospitality
- Mid-level
- Travel
- Travel reimbursement
Quick Apply
14d

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PBX Operator / Reservations Agent
AccorHotel —Miami, FL
Answer all incoming calls promptly, courteously, and professionally following brand and hotel standards. Manage internal communications, including messages,…
Quick Apply
Reservations Agent-1
Royal Palm South Beach Miami, a Tribute Portfolio Resort —Miami Beach, FL
As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us.

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Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. 120 steps 10% of 8 hour shift.
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Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. 120 steps 10% of 8 hour shift.
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operator / reservations agent jobs near miami fl

PBX Operator / Reservations Agent

AccorHotel -
Miami, FL

Quick Apply

Job Details

Full-time

Qualifications

Proactive hotel and accommodations guest assistance
Operator switchboards
Hotel policy compliance
Email customer support
Phone communication
Upselling
Answering guest questions
Phone call screening
Cross-selling
Hotel room assignment management
Property management systems (PMS)
Telephone systems
Emergency communication
Hospitality online booking platforms
OPERA
Communication skills
Entry level

Full Job Description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

Job Description

The PBX Operator / Reservations Agent is a dual-role position responsible for providing exceptional guest service through efficient telephone operations and accurate reservations handling. This role ensures all internal and external calls are managed professionally while supporting the Reservations team with booking inquiries, confirmations, and system updates. The ideal candidate is detail-oriented, service-driven, and able to multitask in a fast-paced hotel environment.

Essential Job Functions

PBX Operations

Answer all incoming calls promptly, courteously, and professionally following brand and hotel standards.

Transfer calls to appropriate departments or team members accurately.

Manage internal communications, including messages, wake-up calls, operator logs, and emergency protocols.

Monitor hotel emergency lines and assist in crisis procedures as instructed.

Provide general hotel information and support guest requests via phone.

Assist Front Office and Guest Services with communication flow, paging, and other operator tasks.

Must be well versed with all hotel amenities and departments to serve as an ambassador to promote them.

Assists in reporting telephone equipment or service complaints and problems.

Assists in reporting I.T. issues to Helpdesk and following up to ensure case tickets are resolved

Assists Reservations Department & Front Desk with Emails.

Adheres to ACCOR standards for guest services.

Delivers exceptional levels of customer service to all guests and ensures that all their requests are handled in an efficient and timely manner.

Assists Front Office Leadership with responding to OTA extranet requests and feedback from guests

Reservations

Handle individual reservation inquiries via phone, email, and internal systems.

Accurately enter bookings, modifications, and cancellations into the hotel PMS.

Promote hotel offerings, room types, packages, and upsell opportunities.

Maintain knowledge of hotel availability, rates, promotions, and operational updates.

Ensure all reservations follow hotel policies, guarantee requirements, and billing procedures.

Support group reservations, pre-arrivals, and special requests when required.

Coordinate with Front Office, Sales, and Revenue teams to ensure accurate room allocation and guest preferences.

Qualifications

Previous hotel experience preferred (Front Office, PBX, or Reservations).

Strong communication skills (verbal and written).

Proficient in hotel operating systems (PMS); Opera experience is a plus.

Ability to multitask while maintaining accuracy and service focus.

Strong customer-service mindset and problem-solving skills.

Flexible schedule availability, including weekends and holidays.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quick Apply

Refine Your Search

operator / reservations agent jobs in miami fl

PBX Operator / Reservations Agent

Reservations Agent-1

Front Desk Agent

Front Desk Agent II

Front Desk Agent - Oceanside Hotel

Front Desk Agent - Tradewinds Hotel

Front Desk Agent

Spa Front Desk Agent - Nobu Eden Roc Miami Beach

Supervisor Front Desk

Night Auditor

Vice President of Communications

Night Auditor (11pm - 7:30am) ($16/hr)

Controller

Account Executive, Restaurant

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