Top 61 Desk analyst Jobs in Michigan

Help Desk Analyst
Motor City Electric —Detroit, MI
- Microsoft Outlook
- Construction site
- Mid-level
Airfreight Spot Desk Pricing Analyst
DHL —Detroit, MI
- $68,722.50 - $91,630.00 a year
- Bachelor of Science
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
Service Desk Analyst
Global Information Technology —Detroit, MI
- Contract
- Hybrid work
- Mid-level
- 3 years
Quick Apply
Technical Recruiter - Senior
HTC Global —Troy, MI
- Full-time
- Hybrid work
- Background check
- Office
- US work authorization
- Health savings account
- Relocation assistance
Quick Apply
Senior FX Ops Payment Analyst
Mphasis Limited —Troy, MI
- $28 - $32 an hour
- Overtime
- Mid-level
- Office
- Finance
- Paid parental leave
- Health savings account
Quick Apply
IT Systems Analyst
Sterling St James LLC —Romeo, MI
- Computer science
- Microsoft Excel
- Computer Science
Quick Apply
14d
Strategic Account Executive
SailPoint —Michigan
- $109,200 - $184,080 a year
- Full-time
- Remote
- Up to 50% travel
- Bachelor's degree
- Children
- Paid parental leave
- Health savings account
2d
IT Support Analyst - Plum Market Corporation, Inc.
Plum Market —Farmington Hills, MI
- Full-time
- Background check
- Office
- Windows
- Paid holidays
- Health insurance
3d
Data and Reporting Analyst
AFSCME Michigan 925 —Lansing, MI
- From $36.52 an hour
- Email
- Microsoft Access
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Senior Commissions Analyst
Barracuda Networks Inc. —Michigan
- $134,000 - $144,000 a year
- Remote
- 3 years
- Finance
- Analysis skills
- Health insurance
- Paid time off
Quick Apply
Helpdesk Analyst
West Michigan Community Mental Health System —Ludington, MI
- Full-time
- Mid-level
Customer Help Desk Tech Inter
University of Michigan —Ann Arbor, MI
- Full-time
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Junior Cyber Advisor
Eccalon LLC —Detroit, MI
- Full-time
- Computer science
- Computer Science
- Research
Admissions Processing System Analyst
Mott Community College —Flint, MI
- Weekends as needed
- Customer service
- Pass drug screening
- Mid-level
14d
Sales Executive
SailPoint —Michigan
- $123,750 - $208,624 a year
- Full-time
- Remote
- Up to 50% travel
- Mid-level
- Bachelor's degree
- Paid parental leave
- Health savings account
4h
Sr. Pricing & Deal Desk Analyst
O&M Halyard, Inc —Lansing, MI
- $90,000 - $110,000 a year
- Full-time
- PMP
- 5 years
- Finance
- Health savings account
- Disability insurance
Quick Apply
Help Desk Analyst
Skytron LLC —Grand Rapids, MI
- Full-time
- Customer service
- Writing skills
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
System Analyst
Fuyao Automotive North America, Inc —Plymouth, MI
- Overtime
- 18 years or older
- Computer science
- Computer Science
Customer Desk Specialist
Garrett Advancing Motion —Plymouth, MI
- Full-time
- Spanish
- Software troubleshooting
- Sales
Data Center Operations Analyst (3rd shift position)
Western & Southern Financial Group —Fremont, MI
- Extended hours
- Microsoft Word
- Computer science
- Microsoft Excel
14d

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desk analyst jobs near michigan

Help Desk Analyst

Motor City Electric -
Detroit, MI

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Job Details

Qualifications

Telecommunications network troubleshooting
Microsoft Outlook
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
iOS
Windows
High school diploma or GED
Productivity software support
Desktop (troubleshooting support)
Desktop applications
WAN
Desktop administration
Cross-functional collaboration
Mobile devices

Full Job Description

The Help Desk Analyst serves as the primary point of contact for all IT-related support requests. This role provides front-line technical assistance to employees, performs initial troubleshooting and issue triage, and ensures accurate documentation and timely resolution of support tickets. The Help Desk Analyst focuses on user experience, communication, and efficient problem resolution while coordinating with other IT team members for escalated issues.

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Subsidiary Motor City Electric
Department Information Technology (IT)
Location Detroit, MI

Primary Responsibilities

User Support & Ticket Management:
Act as the first point of contact for IT support via ticketing system, phone, email, and walk-up requests.

Gather detailed information from users to accurately diagnose issues and determine priority.

Log, categorize, update, and close support tickets in accordance with IT procedures.

Communicate clearly with users regarding issue status, next steps, and resolution timelines.

Troubleshooting & Issue Resolution:
Provide Tier-1 technical support for common end-user issues, including:

Windows operating systems

Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

Printers, peripherals, and basic workstation connectivity

User access, authentication, and account-related issues

Provide Tier-1 support for mobile and field devices, including:

iOS devices (iPhones and iPads)

Microsoft Surface devices

Cellular hotspots

Perform first-level troubleshooting for connectivity issues at jobsites, including:

Verifying network availability and signal strength

Troubleshooting user device connections to jobsite networks or hotspots

Escalating unresolved connectivity issues as required

Perform remote and onsite troubleshooting as required.

Verify issue resolution with users before ticket closure.

Escalation & Collaboration:
Escalate hardware failures and warranty-related issues to Desktop Support Technicians.

Escalate endpoint, deployment, or configuration issues to IT Systems Engineers.

Escalate server, storage, or backup-related issues to IT Administrators.

Collaborate with IT Coordinators during onboarding and jobsite-related support needs.

Serve as a communication bridge between end users and advanced IT teams.

Documentation & Continuous Improvement:
Document troubleshooting steps and resolutions clearly for future reference.

Contribute to internal knowledge base articles and standard operating procedures.

Identify recurring issues and trends and report them to IT leadership.

Security & Standards:
Follow established IT policies, security standards, and best practices.

Handle user data and system access responsibly and securely.

Escalate potential security concerns or policy violations immediately.

Education, Experience, and Skills Required

Technical Skills:
Experience supporting Windows-based desktops and laptops.

Experience supporting iOS devices (iPhones and iPads).

Familiarity with Microsoft Surface devices.

Familiarity with Microsoft 365 applications and common business software.

Basic understanding of networking concepts (LAN/WAN, printers, connectivity).

Basic understanding of cellular hotspots and mobile connectivity.

Experience using ticketing systems is preferred.

Professional Skills:
Strong verbal and written communication skills.

Customer-focused mindset with patience and professionalism.

Strong organizational skills and attention to detail.

Ability to troubleshoot issues methodically and follow documented procedures.

Ability to work independently while collaborating within a team environment.

Education:
High School diploma or equivalent required.

Technical training, coursework, or certifications are a plus but not required.
Equal Opportunity Employer
Motor City Electric Co. complies with all applicable laws requiring equal employment opportunities to all qualified individuals in its recruitment, hiring, and employment practices. As part of this policy, MCE will not discriminate on the grounds of race, religion, gender, national origin, age, height, weight, marital status, disability, or other factors as proscribed by applicable law. This policy applies to all employment practices including recruiting, hiring, pay rates, promotions, and other terms and conditions of employment and termination.

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Refine Your Search

desk analyst jobs in michigan

Help Desk Analyst

Airfreight Spot Desk Pricing Analyst

Service Desk Analyst

Technical Recruiter - Senior

Senior FX Ops Payment Analyst

IT Systems Analyst

Strategic Account Executive

IT Support Analyst - Plum Market Corporation, Inc.

Data and Reporting Analyst

Senior Commissions Analyst

Helpdesk Analyst

Customer Help Desk Tech Inter

Junior Cyber Advisor

Admissions Processing System Analyst

Sales Executive

Sr. Pricing & Deal Desk Analyst

Help Desk Analyst

System Analyst

Customer Desk Specialist

Data Center Operations Analyst (3rd shift position)

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