Top 17 Patient services representative senior Jobs in Michigan

Call Center Rep Senior
University of Michigan —Ann Arbor, MI
- $47,465.60 - $68,868.80 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Surgery
- Health insurance
- Dental insurance
3d
Patient Services Representative Senior
Corewell Health —Grand Rapids, MI
- Full-time
- Surgery
- Hospital
- Mid-level
12d
Patient Services Senior
University of Michigan —Ann Arbor, MI
- $47,465.60 - $68,868.80 a year
- Full-time
- Background check
- Surgery
- High school diploma or GED
- Health insurance
- Dental insurance
Registrar Senior Infusion Center
Corewell Health —Dearborn, MI
- Full-time
- Acute care
- 18 years or older
- Current TB test
3d
Admissions Coordinator - Full Time
Trinity Health Senior Communities —Fraser, MI
- Full-time
- Mid-level
- High school diploma or GED
- 2 years
- Paid holidays
- Health insurance
Admissions Coordinator SNF
The Village Senior Living —Dearborn, MI
- Full-time
- Skilled nursing facility
- Computer literacy
- Mid-level
Quick Apply
3d
Skilled Nursing Concierge
The Village Senior Living —Dearborn, MI
- Full-time
- Skilled nursing facility
- Mid-level
- High school diploma or GED
Quick Apply
5d
Homecare Scheduler
Thome PACE —Jackson, MI
- $19 - $20 an hour
- Full-time
- CPR Certification
- BLS Certification
- English
- Wellness program
- Mileage reimbursement
Quick Apply
Patient Care Coordinator/Receptionist
Battle Creek Hearing Services —Battle Creek, MI
- $17 - $19 an hour
- Full-time
- Private practice
- High school diploma or GED
- Computer skills
Quick Apply
14d
Intake and Scheduling Specialist
SHARED SERVICES HOME HEALTH CARE —Saline, MI
- Part-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Work from home
Quick Apply
Sr Scheduler
Munson Healthcare —Traverse City, MI
- Full-time
- 5 years
- Writing skills
- Mid-level
- Paid holidays
- Tuition reimbursement
Quick Apply
Sr Office Assistant
MyMichigan Health —Mount Pleasant, MI
- Full-time
- Current TB test
- Ability to walk for extended periods
- BLS Certification
Home Care Scheduler
Pace North —Traverse City, MI
- Weekends as needed
- Microsoft Office
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Sr Medical Secretary - Otolaryngology - Full Time
Henry Ford Health —Detroit, MI
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
4d
Receptionist & Medical Records
The Springs at Rochester Hills —Rochester Hills, MI
- $17 an hour
- Full-time
- Skilled nursing facility
- Microsoft Outlook
- HIPAA
- Opportunities for advancement
Quick Apply

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Call Center Rep Senior

University of Michigan -
Ann Arbor, MI

Apply Now

Job Details

Full-time
$47,465.60 - $68,868.80 a year
3 days ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Microsoft Word
Phone communication
Word embeddings
High school diploma or GED
Clinical data entry
Hospital scheduling management
Telephone systems
Typing
Professional development training
Quality data entry
Customer data entry

Full Job Description

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

Provides customer service to patients and referring providers, through the facilitation of various call center functions including phone triage, maintenance of clinic schedules and appointments and health record management. Responds to a high volume of telephone inquiries following Michigan Medicine and departmental scripts and procedures. Role held by an experienced staff member. Required to float between various contact center divisions as needed.

Responsibilities*

Responsible for the coordination of daily activities for other call center staff to ensure optimal flow of appointment scheduling and other call center functions

including the running of reports.
Responsible for the coordination of daily functional support for the call center

team.
Responsible for interpretation and instruction for policies, procedures, and

practices.
Responsible for in-service training and acts as a preceptor for call center staff.
Performs administrative duties that support the call center and management that may include staff schedules, process improvement, change implementation, and evaluation preparation. Utilizes subject matter expertise in the completion of call center functions, including detailed scheduling assistance associated with new patients and/or scheduling patients across multiple locations, departments, or specialties.
Responsible for report generation as needed.
May lead team huddles.
Promotes and facilitates positive communication with the health care team.
Demonstrates customer excellence in answering incoming phones and retrieval of voicemail messages.
Schedules patient appointments and procedures in a timely and accurate manner and informs patients of any necessary preparation in accordance with established guidelines.
Gathers and verifies patient demographics, insurance, and authorizations, referring and/or primary care physician information and other pertinent information, as appropriate.
Initiates, routes and follow-up on correspondence with clinicians regarding patient information, including efficient use of the electronic health record system in baskets.
Requests and obtains accurate and timely health records from outside providers to support continuity of care.
Prepares patient itineraries, assembles, and mails patient information packets.
Efficiently performs general office duties, including faxing, imaging documents, mail sorting and delivery.
Additional duties as assigned.

Required Qualifications*

High school diploma or GED
5+ years of experience, including considerable customer service experience
Mastery of ambulatory scheduling workflows
Flexible and innovative
At least 6 months to 2 years of work experience in a high-volume contact center
Experience with training Ambulatory Care workflows
Adheres to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, written and verbal communication skills, and demonstrated ability to interact with a diverse population
Be an active team player with the ability to work independently
Advanced clerical skills including proper telephone technique, typing, computer and data entry skills as well as advanced knowledge of MS Word and Excel
Demonstrates active listening, written, verbal and information technology skills
Exceptional interpersonal skills and ability to work well within a team setting
Possess strong organization and prioritization skills; ability to handle multiple responsibilities in a fast-paced environment and demonstrated problem solving skills

Desired Qualifications*

Associates degree in business, health administration or related field and/or equivalent combination of experience and education
Proficient communication skills and results orientated leadership approach desired
1 year experience working in the Michigan Medicine Ambulatory Care division
Basic medical terminology (may be tested)
Patient account and/or insurance verification experience
Familiarity with EPIC (electronic medical record) is preferred
Knowledge of Michigan Medicine policies and procedures are preferred

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

In addition to the screenings indicated above under Michigan law, a criminal history check including fingerprinting is required as a condition of transfer or employment for this position.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Job Opening ID

281639

Working Title

Call Center Rep Senior

Job Title

Call Center Rep Senior

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Surgical-Otolaryngology

Posting Begin/End Date

8/14/2026 - 8/21/2026

Salary

$47,465.60 - $68,868.80

Career Interest

Service Employees Intl Union (SEIU)

Apply Now

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How to Apply

Mission Statement

Job Summary

Responsibilities*

Required Qualifications*

Desired Qualifications*

Why Join Michigan Medicine?

Modes of Work

Union Affiliation

Background Screening

Application Deadline

U-M EEO Statement

Job Opening ID

Working Title

Job Title

Work Location

Modes of Work

Full/Part Time

Regular/Temporary

FLSA Status

Organizational Group

Department

Posting Begin/End Date

Salary

Career Interest