Top 11 User support specialists Jobs in Michigan City, In

IT Support Specialist- NORTHWEST INDIANA-LOCAL
Center of Workforce Innovations —La Porte, IN
- From $45,000 a year
- Full-time
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
5d
Clinical Specialist, Enabling Technologies - Northwest Indiana
Medtronic —Gary, IN
- $76,000 - $114,000 a year
- Weekends as needed
- Surgery
- Mid-level
- High school diploma or GED
- Health savings account
- Employee stock purchase plan
Digital Retail Customer Specialist
Garber CDJR Valparaiso —Valparaiso, IN
- Urgently hiring
- Clean driving record
- Dealership
- High school diploma or GED
- Health insurance
- Dental insurance
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
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Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance

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This will be accomplished by delivering outstanding customer service through resolving technical issues and escalating when necessary, coordinating services,…
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IT Support Specialist- NORTHWEST INDIANA-LOCAL
Center of Workforce Innovations —La Porte, IN
Must have a valid driver’s license, and insurance coverage of $100,000/$300,000. Acts as the primary point of contact for all end-user support requests,…
From $45,000 a year
Quick Apply
5d

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IT Support Specialist- NORTHWEST INDIANA-LOCAL

Center of Workforce Innovations -
La Porte, IN

Quick Apply

Job Details

Full-time
From $45,000 a year
5 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Computer Science
Network infrastructure
Driver's License
Bachelor's degree
Computer hardware
IT support
Information Technology

Full Job Description

Job Description

Title:

IT Support Specialist

Exemption Status:

Non-Exempt

Reports To:

IT Department Manager

Positions Reporting To:

N/A

Overview:

The IT Support Specialist is the primary, frontline point of contact for end-user technical support, helpdesk service delivery, and endpoint device management. Reporting directly to the IT Manager, this role combines day-to-day technical troubleshooting with critical equipment deployment, user directory maintenance, and asset procurement assistance.

Duties:

· Acts as the primary point of contact for all end-user support requests, incoming helpdesk queries, and desk-level technical troubleshooting.

· Executes and completes mandatory daily IT checklist items to ensure baseline operational readiness and system health.

· Manages and maintains SCCM (System Center Configuration Manager) or equivalent enterprise endpoint management tools.

· Executes user additions and separations across corresponding systems and platforms in strict alignment with defined New/Separated User documentation.

· Manages the deployment lifecycle of client hardware, software, and peripherals, leveraging advanced desktop imaging utilities.

· Diagnoses, documents, and resolve issues regarding Windows desktop operating systems, Microsoft Office/Microsoft 365 suites, and other company used software.

· Troubleshoots immediate client network connectivity issues and handles physical network layer tasks, including network cable installation, testing, and termination.

· Assists the IT Manager with procuring hardware, software, and general operational supplies.

· Communicates directly with technology vendors and external partners orally, in written form, or in person to coordinate support and delivery.

Knowledge, Skills, & Abilities:

· Prioritizes a client-first workload baseline: active client-based support tickets must always take absolute priority over project milestones. Client-based tickets can be present in the queue, but they must be kept fully up to date; if a client ticket is currently in a waiting status (e.g., awaiting user response, vendor feedback, or parts delivery), an assigned project ticket may be worked on during that period.

· Adheres to strict ticket discipline, logging all service requests into the tracking platform with accurate metrics, categorization, and comprehensive resolution notes.

· Maintain independent mobility, reliable transportation for structured multi-location site visits, and the physical capability to lift up to 50 pounds regularly.

· To preserve departmental synchronization, manage corporate expenditures, and maintain complete asset clarity, all roles within the IT department will strictly adhere to the following shared operational constraints:

· Communication: Prioritize the designated real-time chat platform (RingCentral or Microsoft Teams) as the primary method of communication for all internal IT team transactions and triage synchronization, relying on corporate email, SMS, or strictly as fallbacks. Tertiary technical coordination should be updated via ticket notes.

· Logistical Efficiency: Structure, schedule, and aggressively consolidate on-site site-to-site travel into as few distinct trips as possible. Arrangements to ride-share should be attempted to be made whenever multiple team members are dispatched to the same on-site location, especially when the distance is significant

· Calendar: Maintain an up-to-date corporate calendar configured to grant full event visibility and contextual details (travel, field visits, or out-of-office statuses) to all other members of the IT department.

· Ability to maintain frontline endpoint management, helpdesk service delivery, procurement assistance, vendor communication, and desktop support operations.

Qualifications:

· Strong organizational, communication, and time management skills.

· Extensive knowledge of Microsoft Windows Server, Active Directory, Microsoft 365, networking, cybersecurity, virtualization, backup solutions, and cloud technologies.

· Ability to manage multiple priorities while maintaining a high level of customer service.

· Bachelor’s degree in information technology, Computer Science, Information Systems, or related field preferred.

PHYSICAL EFFORT AND WORK ENVIRONMENT:

· Works collaboratively with Executive Leadership, managers, employees, vendors, and technology partners to ensure technology services effectively support the organization's mission and strategic objectives.

· Flexibility in occasional work outside the standard business day or work from remote settings

· May be required to go into various businesses and industry types to meet with or observe individuals participating in programs

· Frequent travel is required both regionally and outside the area often on short notice. Must have a valid driver’s license, and insurance coverage of $100,000/$300,000.

Pay: From $45,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

IT support: 2 years (Required)

Work Location: On the road

Quick Apply

Refine Your Search

user support specialists jobs in michigan city, in

IT Support Specialist- NORTHWEST INDIANA-LOCAL

Clinical Specialist, Enabling Technologies - Northwest Indiana

Digital Retail Customer Specialist

Construction Technical Specialist - Autodesk FORMA ( ACC )

Military Service - U.S. Navy, Information Technology Professional

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